3. Effectiveness of Organizations .. The Index of Training Needs of Syrian Organizations
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Executive Summary
About the Needs Assessment:
Training needs are defined as a set of
changes needed in an individual in terms of his
knowledge, skills, experience, behavior, and
directions in order to make him/her fit for a
different job, or to perform the functions and
duties of his current job with high efficiency. Some define
them as a set of indicators that reveal a difference
between the individuals’ current performance and
their desired performance.
This stage is one of the most important elements in designing the training
program because an accurate identification of training needs makes a training activity
meaningful and realistic; besides, it saves a lot of efforts and expense which are related
to the trainee’s knowledge, skills, experience, behavior, and directions to perform the
functions and duties of his current job with high efficiency.
The findings of the needs assessment are useful in the following issues:
1. Improving the organization’s performance: Training needs assessment helps focus
on the main objective of the training, which is to improve the organization’s
performance by revealing the challenges and strengths of the organization.
2. Training Management: The training needs assessment identifies the individuals who
need training, the type of training required, and the results expected from them.
Knowledge
Why?
4. Effectiveness of Organizations .. The Index of Training Needs of Syrian Organizations
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3. Rationalization of Resources: The absence of identifying training needs, or
inaccurately identifying them, may lead to wasting effort, time, and money.
4. Manpower planning in the organization; training may not be the only solution, but
also the restructuring of manpower or recruiting new individuals.
About the Study:
Since the spread of Syrian organizations in Turkey in 2012 and up to this date,
many Syrian organizations have been in a race to present training programs in various
disciplines.Mosttrainingprogramsreliedonpersonalguessesandexperiencetoidentify
the Syrian organizations’ training needs.
The study aimed to take stock of the Syrian organizations’ training needs through
analyzing the performance of the organizations in eight different areas of work from the
viewpoint of the staff of each organization, and then identifying the most significant
challenges Syrian organizations face, which will in turn be an input in identifying the
training needs.
A statistical survey was conducted on a sample of Syrian
organizations which have offices in Gaziantep, Turkey operating
in Turkey or Syria. The survey covered over 40 organizations in
a 63-respondent sample from these organizations late in 2015.
The study included measuring the awareness of the workers
of the performance of their organizations in eight different
areas:
5. Effectiveness of Organizations .. The Index of Training Needs of Syrian Organizations
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The study found that organizations face significant challenges in volunteers and HR
management. For this purpose, a set of training programs, which have been deduced
based on detailed questions through which each area was measured, are proposed. They
are listed in the table:
Vision and
mission
Goals
Administration
Operations
The work
environment
Public
relations
HR
Volunteers
How the organization will be
in a specific period of time
Tools and strategies to
achieve the mission
The process of planning,
organizing,
coordinating, direction,
and surveillance of the
organization’s resources
Activities and actions that
lead to turn inputs into
useful products or services
for a consumer or a user
All the circumstances
surrounding the employees
at the time and place of
work, including moral,
financial, time, and place
conditions
Planned efforts to establish
and strengthen the good
reputation and mutual
understanding between the
organization and its target
audience
Activities and events to
motivate employees to
achieve the highest level of
productivity, and to increase
the efficiency and
effectiveness of production
The procedures and systems that
achieve the highest benefit from
volunteers; and which, in turn,
guarantee that they receive a
financial and moral return that
satisfy their expectations
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Area Proposed titles of interest
Volunteers
• Volunteering Management: System, contracts, compensation,
employment and benefit
HR
• Employees Performance Management: System of rewards and
punishments, performance evaluation
• Recruitment and employment: Criteria for employment mechanism
Public Relations
• Public Relations Management: Concept, professional standards,
tools and campaigns
Work Environment
• Wage Determination Management: Wage determination and
evolution system
Operations
• Executive Management Skills: Everyday work skills (technology,
languages, work management systems)
Administration
• Leadership Skills for the Management of the Organization: Forming
an influential and driving model for the organization
Goals
• Staff Involvement in Building the Organization's Goals: Joint
workshop for a group of the organization’s staff to develop its goals
and assessment indicators.
Vision and Mission
• Developing the Vision and Mission of the Organization: A joint
workshop for a group of the organization’s staff to develop its vision
and mission.
Relative importance indicates the percentage of hours that the trainee should preferably
have compared to the rest of the training topics. Labels of the training programs that are
addressed in the previous table will be demonstrated.
