1. Elaine Cheng
430 Lockmaster Crescent, Ottawa, Ontario, Canada K4M 1L8
Mobile: (613) 850-9762
E-mail: jettacheng@yahoo.com
OBJECTIVE
Looking for a challengingcareer in the Quality Assurance field that allowsme to utilize my skill setsas well asexpand my current knowledge
in the testing field.
WORK EXPERIENCE
Sr. Quality Assurance Team Lead:
Quality Assurance Analyst in March 2007; promoted as Senior QualityAssurance Analyst in August 2012; promoted as Sr. Quality
Assurance Team Lead in June 2014 to present.
HighRoads CanadaInc., Ottawa, Canada
o Responsible to deploy software buildsand maintain the stability for releasesduring development cycle.
o Scrum Master of the Integration Team.
o Oversee the offshore team acrosstime zones.
o Responsible and oversee the end-to-end integrationand usability testing.
o Perform server side API testing using REST Client andSOAP UI.
o Responsible to ensure the QA team isdeliveringthe highest quality software to the Customer.
o Responsible for any issues or problemswithin the R&D team and make sure they are dealt with appropriately.
o Provide an overview and demothe new productto the Customer ServiceTeam.
o Work with Information Technology Team andDevelopersto perform root-cause analysisand preliminary problem diagnosis.
o Work with product managersand developersat all stagesto promote quality product.
o Producing test plansand ensuringthey are followed.
o Prime QA for a noteworthy project anddeliver it with a success.
o Participatein project usingAgilemethodology to ensure the highest level of quality for both online and desktop applications. Proven to
be a self-motivated and quicklearner of new conceptsand technologies.
o Develop test plan and strategiesto ensure the final product meetsall the requirements.
o Track and report issues effectively to improvecommunicationand reducedelay.
o Handle multitasking efficiently where tight deadlineisa norm.
o A good team player and capable of delivering withinstringenttimeline.
o Work as the second level support with excellent communication andinterpersonal skill .
o Mentor for new employeesin our team.
Quality Assurance Test Engineer: July 2000 to May2003
Workstream Inc. (Former E-Cruiter), Kanata, Ontario, Canada
o Work with client asa second level HelpDesk.
o Develop and maintain testing processes.
o Participatein the testing activitiesof the onlineapplication to ensure the highest level of quality for these products.
o Ensure problemsare logged quickly and accurately, andthat "fixed" problemsare verified andclosed.
o Work with Network engineers, Product Manager, Developersand other QA Test Engineer to ensure that issuesare identified, log ged,
and resolved.
o Update the Help document for the latest version of the product.
o Update and upload thegraphicswhich clientrequested.
Quality Assurance Specialist: 1998 to June 2000
Corel Corporation, Ottawa, Ontario,Canada
o Extensive knowledge on preparationand running of test plans.
o Developed communication skill with all levelsof development staff.
o Testing desktop applicationsusing best practicesapproach with multitasking capability.
o Experience in writingBug AnalysisReport regarding applicationsstatus, defects, issue, etc.
o Follow up on bug resolutionprocess.
o Responsible to test applicationson three different languageplatforms. They are Traditional Chinese, Simplify Chinese and English.

2. Graphic Designer: 1998 to 2008
OACAC (Ottawa Agape Chinese AllianceChurch), Ottawa, Ontario, Canada
o Responsible for the promotional pieces: Posters, Flyers, and Promotional Videotape.
o Worked on a redecorate project for the church
Graphic Design (freelance): 1994 to Current
2009-present – Ottawa Christian School, Ottawa, Ontario, Canada
o Design promotionpiecesfor the School
2005 - Evangeline Hung Piano Studio, Ottawa, Ontario, Canada
o Design a bookmark as a promotional piece for the 2005 pianorecital
2005 - Sushi Santé, Ottawa, Ontario, Canada
o Design the logo for a start-up restaurant
2003-2004 - Grace EstheticsInc., Ottawa,Ontario, Canada
o Design the price list and thankyou card
2001- 2006 - Canadian Chinese Alliance Churches Association, Toronto, Ontario, Canada
o Design posters for the Association (example: Theology Conference, Chinese Inter-Church Revival Meeting,European field forum)
2001 - Service Bees, Ottawa,Ontario, Canada
o Design the logo for a online company
2001 - MySkyWeb, Ottawa, Ontario,Canada
o Responsible for the profileof a start-up company, both graphicsand data sheet information
1997 - UI Designer, Saint Thomas University, Miami, Florida, USA
o Design GUI on the school web page
1996 – Assistant Director, “Gusman Theater” Internship, Miami, Florida, USA
o Constructed the inside of the theater for Animation usage
1996 - Graphic Designer, “Trader Publishing Company” Internship, Delray Beach, Florida, USA
o Design the advertisementand the layout
1994 - Graphic Designer, “Garran Communication” Internship,Miami, Florida, USA
o Layout and brochure design
TECHNICAL SKILLS
Programming Languages
Python, RegEx, Visual Basic, HTML,Visual C++,
Operating System
Window, Vista, Window 95, 98, 2000, NT, XP, Macintosh, NOVELL Network(LAN)
Application Software
Putty, QuickTest Pro, Jira, Bugzilla, SpiraTest, Microsoft Office2003-2010, PowerPoint,SQL, RoboHelp, Test Director, WinRunner, dBase
IV (programming)
Corel (Print Office, Print House, Custom Photo, Gallery, Word Perfect), Adobe(PhotoShop, Painter, Illustrator, Premiere), Fo rm-Z, Infini-D,
Director, Electric Image, FrontPage, ClarisWorks, QuarkXpress,
Additional Skills
Agile Methodology, Figure-drawing,GraphicsDesign, Photography, Airbrush, Illustration, Publication Technology, Video Production
Languages
Fluent in English, Mandarinand Cantonese (spoken & written)
EDUCATION
Bachelor of Computer Information System 1996 to 1997 August
Saint Thomas University, Miami, Florida USA (AccumulatedGPA 3.7/4)

3. Associate of Art Degree in Computer Graphics 1994 to 1996May
Miami International University of Art & Design, Miami, Florida USA (Accumulated GPA 3.5/4)
(Previously “International Fine Art College”)
Associate of Art Degree in Commercial Art 1992 to 1994 May
Miami International University of Art & Design, Miami, Florida USA (Accumulated GPA 3.4/4)
(Previously “International Fine Art College”)
EXTRA-CURRICULAR ACTIVITIES
o Director and teacher of the Children Ministry at Ottawa Agape Chinese AllianceChurch (2003 to present)
o Redeemer Christian HighSchool asa teacher assistant (1997 to 1998)
o Volunteer Work for the Bake House Complex (1997)
o Member of the MacUser group (1994 to 1996)
o Member of the DECA Club (1992 to 1994)
o Secretary of the Economic Class(1992)
o Secretary of the Christian Fellowship (1990)
ACHIEVEMENTS
o “On the Spot Award” while working in HighRoads(Aug, 2012)
o Saint ThomasUniversity Dean List (1996 to 1997)
o International FineArtsCollege DeanList (1994 to 1996)
o International FineArtsCollege faculty chose my animation for the usage of their promotional TVad(1996)
REFERENCES
Available upon request