1. White Bird Care and Nursing Ltd
2014
Statement of purpose
A summary of the services providedby
White Bird Care and Nursing Ltd
Ecaterina Mitchell

2. White Bird Care Agency Ltd
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Statement of Purpose
PURPOSE OF DOCUMENT
This document summarises basic information about White Bird Care & Nursing
Agency Ltd to ensure that prospective service users are fully informed about the
range of services , facilities and care provided.
AIMS AND OBJECTIVES
Our aim is to provide a high standard of personal and nursing care to people in need
to enable them to remain in their own home.
The company aims to treat service users with consideration, respect and that they
are safeguarded from the risk of abuse.
We aim to ensure that confidential information is protected at all times and only
shared with others strictly in accordance with its policy on confidentiality.
We also aim to deliver care, in the client’s home in a manner which is non-
discriminatory, sensitive to the cultural needs of the client and respectful of their
environment and traditions.
The company will provide support to the service users by assisting and improving the
quality of their lives whilst maintaining their independence and personal choice.
The company will provide training, recruitment and personal development to enable
the care needs of service users' to be met and to ensure that the work is carried out
within the company code of practice.
The company will undertake a risk assessment of each service users' home to
ensure that areas of concern are duly noted by the service user and will take into
account the right of the service user to take risks, but also ensuring a safe working
environment for our carers .
The company will collect information from service users and will pass on to staff to
ensure that the service users' needs and values are respected in matters of religion,
race, culture, sexual orientation, marital status, disability or impairments.

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SERVICES
White Bird Care and Nursing Agency Ltd provides personal and nursing care for
persons in the following groups:
o Frail and vulnerable adults
o People with dementia (early stages)
o Physical disabilities
o Sensory impairment
o Illness (including end of life care)
o Adults who are recovering from illness
o Adults with Learning Difficulties
Our services are available 24-hours a day , 365 days a year. Office hours are
Monday to Friday, 9am to 5pm. The Registered Manager is available during office
hours and we also have a the call out service available outside working hours for
staff and service users.
 Basic tasks which we provide :
o Personal care (such as getting up and putting to bed, laundry, personal
hygiene, assistance with medication).
o Supporting clients with daily living tasks.
o Preparing light snacks and meals.
o General help (such as shopping, housework, running errands etc.)
o Mobility and transfer
o Signposting and assistance with the personalisation agenda, (individual
budgets)
o Sitter services
o Continence care
 Specialist tasks
From time to time care workers may be asked to undertake some tasks, which may
be considered to be specialist. These tasks may be undertaken only after specific
training. The care worker will be trained in the procedure before undertaking the
tasks with the person with care needs by a trainer with a relevant qualification, e.g.
occupational therapist, physiotherapist , or nurse.
 Such tasks may include:
o Assisting with artificial feeding
o Changing sterile dressings
o Catheter care – changing bags, monitoring output

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o Assistance with eye or ear drops
o Colostomy care – changing of bags
o Fill / monitored dosage boxes with medication
o Administer controlled drugs or substances
o Give suppositories/enemas
o Assist with nebulas
o Exercise programmes under the instruction of a physiotherapist or
occupational therapist.
QUALITY ASSURANCE
The service is audited and evaluated against the Health & Social Care Act 2008
(Regulated Activities) Regulations 2010 and associated outcomes by the Care
Quality Commission. The company services is also required to keep the regulator
informed of the services it is providing.
Care Quality Commission (CQC) Inspection report
Date of Inspection : 01 October 2013 following standards as part of a routine
inspection found:
 Care and welfare of people who use services Met this standard
 Management of medicines Met this standard
 Supporting workers Met this standard
 Complaints Met this standard
Monitoring visits to clients are arranged by White Bird Care and Nursing Agency Ltd
on a regular basis to ensure the service continues to provide safe and appropriate
care and support that meets clients' needs and protects their rights. White Bird Care
and Nursing Agency Ltd will identify and manage risks to both clients and staff and
will seek professional safety advice when required. Clients are offered feedback
forms regularly in order to promote continual service improvement.
ServiceProvider:
White Bird Care and Nursing Agency Ltd
199A North Lane
Aldershot
GU12 4SY
Telephone: 01276 685415
Email: management@whitebird-care-nursing.co.uk

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RegisteredManager
The person registered with Care Quality Commission as the Registered Manager is:
Mrs Ecaterina Mitchell
Registered Manager
White Bird Care and Nursing Agency Ltd
199A North Lane
Aldershot
GU12 4SY
Telephone: 07456 093155
Email: management@whitebird-care-nursing.co.uk
Qualificationand experiences:
Certificate of Red Cross General Nurse award duration 2years, BTEC First Diploma
in Health and Social Care with Merit, Social Care in community care level 4, S.A.C.
Diploma in Social Care in Community Care with Distinction, and any other relevant
training courses in the health care field; over 30 years of experiences in the country
and abroad in residential and domiciliary care in a variety of caring and managerial
positions.
OUR STAFF
We recognise that for the service users the most important people are the care
workers with whom they will have regular contact. Our staff will
play a very important role in the service users’ welfare.
To maximizethis contribution,wewilldo the following:
 Employ staff who are skilled and experienced in all areas of personal care
 Provide at all times an appropriate number of staff with qualifications
in health and social care to ensure that contracts can be met
 Observe recruitment policies and practices, which both respect
equal opportunities and protect the service user's safety and welfare
 Contract our staff to a range of training
COMPLAINTS POLICY AND PROCEDURE
Even with the most conscientious and responsive care, it is inevitable that we will not
please everyone all the time. Comments and complaints will be listened to and acted
on effectively and clients will not be discriminated against for making a complaint.

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The client, or his representative on his behalf, has the absolute right to comment or
complain and the Complaints Policy Procedure will be used. A copy of this policy will
be included in the information provided to all clients.
SAFEGUARDING
White Bird Care and Nursing Agency Ltd will supply clients with a copy of the
organisation’s Safeguarding Policy.
INSURANCE
White Bird Care and Nursing Agency Ltd is currently insured with Bluefin Insurance
Ltd.