1. Developing a Comprehensive
Emergency Management Training
Program
Mark Chadwick, CEM®, Training Officer
James Mendoza, CEM®, Assistant Emergency Management
Coordinator
San Antonio Office of Emergency Management

2. Having a Vision
James Mendoza, CEM®
Assistant Emergency Management Coordinator
San Antonio Office of Emergency Management
• Evolution of the San Antonio Office of Emergency Management from
2-3 employees to now 20 people including two Training Officers.
• The process of adding Emergency Management positions through
justification.
• Establishing the need in the community.

3. Envisioning Growth
•Progression from a single
• National
National Reach & employee conducting city wide
Recognition training to currently having a
full time Training Officer and a
• Pilot part-time Training Officer.
Statewide Program
with TDEM •Building a regional distribution
network.
• Training
Regional Hub for •Statewide and National training
South Texas promotion through the use of
Preparing Texas.

4. Progressive Goal Development
• Short-Term goals: Taking those
5 initial steps.
4 • Mid-Term goals: Charting some
3 achievable goals.
FY 2009
2 • Long-Term goals: Leverage experts
1 FY 2010 locally to build a world class
0 FY 2011 training center for the State, Region
1st 2nd 3rd 4th and Beyond.
Qrt Qrt Qrt Qrt • Ultimately the goal is to develop a
better prepared response
community.
NIMS Compliance = Safer Communities = Higher Confidence in Government
and Emergency Response = Addressing the Lessons Learned from 911

5. Redefining First Responders
• Who is a first responder?
• The answer to that question should be a driving force in the
development of your Emergency Management Training Program.
• Merging response training with citizens preparedness results in
opportunities for building stronger community relationships.

6. Emergency Management Disciplines
• Emergency Management
• Emergency Medical Services
• Fire Service
• Government Administration
• Hazardous Materials
• Health Care
• Law Enforcement
• Public Communications
• Public Health
• Public Works

7. Direction
Mark Chadwick, CEM®
Training Officer
San Antonio Office of Emergency Management
• Once you have set your goals you have to decide how to get to your
desired result.
• That begs the question, “Where do you want to go with your
Emergency Management Training Program?”
• Just like planning a trip, you have to map out your route.
• This leads to a very important issue – Research.
1. Research what is available.
2. Research what facilities your organization has for locations to
offer training.
3. Research what training is needed.

8. Implementing a 3 Year Plan
• 1st Year
a) Start with what you can 1st 2nd 3rd
readily achieve (Awareness level). Year Year Year
b) Schedule your core courses.
• 2nd Year
a) Plan to implement Operations level training.
b) This will include Performance (PER courses) and
Management (MAN courses).
• 3rd Year
a) This is where you begin working in the Technical training.
b) For example, HazMat Technician courses.

9. Instructor Development
If you don’t always want to be at the mercy of relying on
training providers schedules to bring in the classes you
want to offer, you are going to have to develop local
instructors.
• You may have personnel that already have instructor
credentials.
• But, you may have to identify personnel that possess
instructor skill sets and send them to Train-the-Trainer
courses.
• Avoid the pitfall of using people as instructors that do
not have the right skills.
• All of us have been through classes where the instructor
made us cringe for one reason or another; if you utilize
personnel with poor instructor skills your training
program will develop a poor reputation with responders.

10. Building a Network of Training
Providers

11. Scheduling
A Comprehensive Emergency Management Training Program will
have a combination of recurring core courses and a variety of
courses targeting the ten Emergency Management disciplines.
• This is where you begin developing a “Comprehensive” approach
to Emergency Management training.
• We also have to grasp the global view of including the private
sector and non-governmental partners.
• We should be training with the people that we will have to reach
out to in response and recovery because that builds our
cohesiveness and trust with those that we do not interact with
on a day-to-day basis.

12. Partnerships
Training is the perfect time to strengthen
our partnerships.
• Every training opportunity is a networking
opportunity!
• Make a list of the private sector and
volunteer organizations that you will rely
on in your jurisdictions and include them
in your training invitations.
• Leverage those relationships by making
those partners part of your TEAM.

13. San Antonio Office of
Localized Training Emergency Management
Mark Chadwick
Training Officer
• Developing local training to meet local City of San Antonio
requirements is a very important component
of emergency management
• This allows you to tailor training to specific
needs Emergency Management Plan
Executive Training Program
• Some topics/issues to consider developing:
1. EM-101 : An overview of your Emergency Mark Chadwick, Training Officer
Management operations
2. Emergency Management Plan Executive
Training Citizen’s Emergency
Management Awareness
3. Citizen’s Preparedness Workshop Mark Chadwick
Training Officer

14. Facilities
• When scheduling facilities, have a backup plan
in mind “just in case”
• If you are conducting training in a facility that
may be activated for emergencies/disasters, a
class could have to be quickly relocated
• Plan in advance to address the logistics of a
class; outdoor activities, receiving advance
shipments, equipment and AV issues, and the
potential for role-players
• Don’t forget the impact of road construction
and other environmental issues that can affect
your training schedules

15. Marketing
The quality of the tools you use for marketing
your Emergency Management Training Program
is a direct relation to the perceived level of
professionalism by responders to your program.
• The content of your program may be
great, however, if the materials you are using
to market your program don’t look
professional – people will not see the program
as professional.
• Looks matter when you are marketing a
product and “Your” training program is “Your”
product.

16. Reporting
Capturing your training numbers and demographics
is vital.
• UASI, EMPG, State Homeland Security and local
jurisdiction reporting can all be improved if you
are accurately capturing your demographics.
• Your training numbers can assist you in justifying:
1. New or Current Positions.
2. Supply, Equipment or facility needs.
3. Community outreach.
4. Partnership development.
5. Response capability and readiness.

17. Training Cycle
Research
Documenting Planning
Conducting Scheduling

18. Questions
Mark Chadwick, CEM®
Training Officer
San Antonio Office of Emergency Management
8130 Inner Circle Drive
San Antonio, TX 78235
(210) 206-8688
mark.chadwick@sanantonio.gov