3. VALUES – The Secret Sauce !!
CenterBeam Customer Care
Operations, Saint John NB
4. Customer First
Market Driven
Service
Price/
Value
Flexibility/
Scalability
Completeness
Of Service
Consistent
Delivery
Relationship, Implementation
& Service Experience
CenterBeam Customer
Experience
Target Market
Brand
AwarenessCustomer
First
Net Income Growth
Revenue Growth Productivity
Financial
Imperatives
CenterBeam
Values
Customer
First
Integrity Passion Ownership Speed Team Fun
Strategic
Imperatives
Go-To-Market Operational Excellence
Internal Strategic
Awareness
Goal
Alignment
Employee
Competencies
C.O.M.I.T. The Value of Exceleration™
Process Driven Kaizen
Strategy Maps – Everyone is a Player!!