SlideShare a Scribd company logo
1 of 12
Building a mobile
member assessment
& engagement
program
Program Goals & Objectives
 Improve health outcomes and close gaps in care
 Identify new diagnoses through assessment and advanced diagnostics
 Improve member access and engagement rates
 Reduce cost for risk assessment programs
 Improve HEDIS and quality scores
 Improve patient satisfaction and convenience
 Optimize revenue through appropriate HCC coding
About HealthFair
 Company founded in 1998
 Largest fleet of mobile medical centers operating nationwide
 Over 1,000,000 patients assessed
 Clients include health plans, corporations, and hospitals
 Accredited by American College of Radiology (ACR)
 First to offer member assessments in mobile clinical setting
 Clinical services lead by a panel of Board Certified Physicians
HealthFair assists Health Plans and ACOs identify and reduce
gaps in care through a unique member engagement and
assessment system using our fleet of mobile medical centers.
Some of Our Clients
Current Options for Member Assessments
1. Build/Operate Fixed Sites
− Most expensive option
− Limited number of locations makes it less convenient for member
− Only partially resolves access problem
2. Send Nurses for Home or Office Visits
− Limited throughput and diagnostic testing capabilities
− Expensive and inefficient
− CMS has contemplated restrictions on this practice
3. Sending Members Back to Primary Care Physicians
− Provider engagement issues; disruptive to daily routine
− Limited throughput and diagnostic testing capabilities (i.e. imaging)
− Inconsistent coding and compliance
HealthFair: A New Solution
1. Five times the capacity and up to 40% lower cost than home
assessments
2. Ability to perform advanced diagnostics during same visit
3. Consistent, specialized, and highly accurate coding
4. Highly compliant solution reducing audit risk; physician reviewed
5. Conducted in a clinical setting
6. Significantly improve patient access, convenience, and satisfaction
Services Available on Mobile Unit
 Diagnostics & Imaging
− Digital Mammography
− Carotid Artery Ultrasound
− Abdominal Aortic Aneurysm Ultrasound
− Echocardiogram
− Lower Extremity Arterial Doppler (LEAD)
− Electrocardiogram (EKG)
− Osteoporosis Screening
− Peripheral Vascular Disease (PAD) Test
− Diabetic Retinal Exam (DRE)
 Laboratory Testing
− Full Blood Draw - Colorectal Cancer
− Lipids - Metabolic Panel
− A1C - Glucose
− PSA - hsCRP
 Primary Care Services
− Comprehensive Evaluation
− Vision & Glaucoma Testing
− Hearing Screening
− Spirometry (COPD)
− Immunizations
− Body Mass Index
− Cognitive Assessment
− Family/Health History Review
− Medication Review
− Gait Analysis
− Diabetic Foot Exam
− Alcohol Misuse Screening
− PHQ9 Depression Screening
− Intensive Behavioral Therapy
Sample Testing Packages
Level 1 - At the Unit Level 2 - At the Unit Level 3 - Other Facilities
Test Name Test Name Test Name
Comprehensive Evaluation Ankle Brachial Index Colonoscopy
Diabetic Foot Testing Echocardiogram Chest X-Ray
CAGE Testing Glaucoma Screening Prostate Exam
Cognitive Assessment Abdominal Aneurysm Ultrasound PAP Smear
PHQ9 Depression Screening Bone Mass Measurement Alcohol Behavior Therapy
Medication Review Carotid Ultrasound Intensive Behavior Therapy
Family/Health History Review Vision & Hearing Test Medical Nutrition Therapy
Gait Analysis EKG Smoking Cessation Therapy
Blood Pressure / Pulse Pulmonary Function Test
Body Mass Index Flu Shot
Blood Draw/Labs
Lipid Panel
Diabetes Screening
Digital Mammography
Capture Gaps in Quality Scores (HEDIS,STAR,…)
ACO
Measure Description
ACO
Measure Description
1 Getting Timely Care, Appointments & Information 18 Depression Screening
2 How Well Your Doctors Communicate 19 Colorectal Cancer Screening
3 Patients' Rating of Doctor 20 Mammography Screening
4 Access to Specialist 21 Portion of Adults who had blood pressure screened in past 2 years
5 Health Promotion & Education 22 Hemoglobin A1c Control (HbA1c) (< 8 percent)
6 Shared Decision Making 23 Low Density Lipoprotein (LDL) (< 100 mg/dL)
7 Health Status/Functional Status 24 Blood Pressure (BP) < 140/90
8 Risk Standardized, All Condition Readmissions 25 Tobacco Non Use
9 ASC Admissions: COPD or Asthma in Older Adults 26 Aspirin Use
10 ASC Admissions: Heart Failure 27
Percent of beneficiaries with diabetes whose HbA1c in poor control (> 9
percent)
11
Percent of PCPs who Qualified for HER Incentive
Payment 28 Percent of beneficiaries with hypertension whose BP < 140/90
12 Medication Reconciliation 29
Percent of beneficiaries with IVD with complete lipid profile and LDL
control < 100 mg/dL
13 Falls: Screening for Fall Risk 30
Percent of beneficiaries with IVD who use Aspirin or other
antithrombotic
14 Influenza Immunization 31 Beta-Blocker Therapy for LVSD
15 Pneumococcal Vaccination 32 Drug Therapy for Lowering LDL Cholesterol
16 Adult Weight Screening & Follow Up 33
ACE Inhibitor or ARB Therapy for Patients with CAD & Diabetes &/or
LVSD
17 Tobacco Use Assessment & Cessation Intervention
The HealthFair Process
4. TESTING & ASSESSMENT
3. APPOINTMENT SETTING
1. ANALYTICS & PLANNING
2. MEMBER OUTREACH
• Generate Suspect
List for Targeting
• Analyze Member
Demographics
• Develop Event
Calendars
• Direct Mail Campaign
• Outbound Phone Calls
• Emails & Texting (if available)
• Primary & Specialty Care
Services Performed
• Onsite Results Provided
• Identification of Emergent Results
• Call Center Scheduling
• Confirmation Email
• Reminder Phone Call
The HealthFair Process
7. CARE MANAGEMENT
5. RESULTS INTERPRETATION
6. DATA SUBMISSION
• Reviewed by Board-Certified Physicians
• Proper Coding of Encounter
• Claims Data Sent to Plan
• Member Receives Results
• Results Integrated with Care
Management Program
• Send results to PCP/Medical Home
• Outreach to Members
Next Steps
1. Define patient selection criteria (gaps and risk analysis)
2. List of members by zip code
3. Develop calendar of events and proposal for a demonstration
project

More Related Content

What's hot

What's hot (13)

S. andreasson explizit check up care
S. andreasson explizit check up care S. andreasson explizit check up care
S. andreasson explizit check up care
 
Protocoladherence by Ambulancenurses
Protocoladherence by AmbulancenursesProtocoladherence by Ambulancenurses
Protocoladherence by Ambulancenurses
 
I DON'T need ultrasound monitoring on the ICU
I DON'T need ultrasound monitoring on the ICUI DON'T need ultrasound monitoring on the ICU
I DON'T need ultrasound monitoring on the ICU
 
Prioritising Pharmacy Patient Care Webinar
Prioritising Pharmacy Patient Care WebinarPrioritising Pharmacy Patient Care Webinar
Prioritising Pharmacy Patient Care Webinar
 
Primary Health Care Evaluation
Primary Health Care EvaluationPrimary Health Care Evaluation
Primary Health Care Evaluation
 
ameriplan-health
ameriplan-healthameriplan-health
ameriplan-health
 
Echocardiography is the CARDIAC OUTPUT MONITOR - CON
Echocardiography is the CARDIAC OUTPUT MONITOR - CONEchocardiography is the CARDIAC OUTPUT MONITOR - CON
Echocardiography is the CARDIAC OUTPUT MONITOR - CON
 
SCDSintro
SCDSintroSCDSintro
SCDSintro
 
MEDSCAN-PowerPoint (1)
MEDSCAN-PowerPoint (1)MEDSCAN-PowerPoint (1)
MEDSCAN-PowerPoint (1)
 
Ons standard educating_nurses_chemo_pathway_web_111016
Ons standard educating_nurses_chemo_pathway_web_111016Ons standard educating_nurses_chemo_pathway_web_111016
Ons standard educating_nurses_chemo_pathway_web_111016
 
Dialysis Technician Career Field
Dialysis Technician Career FieldDialysis Technician Career Field
Dialysis Technician Career Field
 
Glucose Monitoring Smart Watch
Glucose Monitoring Smart WatchGlucose Monitoring Smart Watch
Glucose Monitoring Smart Watch
 
Visiting Physicians Association
Visiting Physicians AssociationVisiting Physicians Association
Visiting Physicians Association
 

Similar to Health Plan Presentation 4.21.15

Managing diabetes in primary care in the caribbean
Managing diabetes in primary care in the caribbeanManaging diabetes in primary care in the caribbean
Managing diabetes in primary care in the caribbean
Andre Sookdar
 
06 Am09 Presentations Gutman
06 Am09 Presentations   Gutman06 Am09 Presentations   Gutman
06 Am09 Presentations Gutman
Simon Prince
 
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
DataScienceConferenc1
 
Medical Director Responsibilities and Hospice Eligibility and Recertification
Medical Director Responsibilities and Hospice Eligibility and RecertificationMedical Director Responsibilities and Hospice Eligibility and Recertification
Medical Director Responsibilities and Hospice Eligibility and Recertification
Terri Hanlon Baker
 
Nursing aspects-of-ecp
Nursing aspects-of-ecpNursing aspects-of-ecp
Nursing aspects-of-ecp
Lupin
 
Panel talk_Country Advisory Committee_V2_Nov 18 2015
Panel talk_Country Advisory Committee_V2_Nov 18 2015Panel talk_Country Advisory Committee_V2_Nov 18 2015
Panel talk_Country Advisory Committee_V2_Nov 18 2015
Srinivas SM Vunnava
 
48 muster2014 Motta
48 muster2014 Motta48 muster2014 Motta
48 muster2014 Motta
Muster2014
 

Similar to Health Plan Presentation 4.21.15 (20)

Reality Diabetes Care
Reality Diabetes CareReality Diabetes Care
Reality Diabetes Care
 
New Clinical Quality Measures and PQRS EHR Reporting
New Clinical Quality Measures and PQRS EHR ReportingNew Clinical Quality Measures and PQRS EHR Reporting
New Clinical Quality Measures and PQRS EHR Reporting
 
GHS Diabetes Healthcare Delivery
GHS Diabetes Healthcare DeliveryGHS Diabetes Healthcare Delivery
GHS Diabetes Healthcare Delivery
 
HSCIC: Clinical Audit Service
HSCIC: Clinical Audit ServiceHSCIC: Clinical Audit Service
HSCIC: Clinical Audit Service
 
Managing diabetes in primary care in the caribbean
Managing diabetes in primary care in the caribbeanManaging diabetes in primary care in the caribbean
Managing diabetes in primary care in the caribbean
 
06 Am09 Presentations Gutman
06 Am09 Presentations   Gutman06 Am09 Presentations   Gutman
06 Am09 Presentations Gutman
 
MRA can successfully conduct your next research study; see how!
MRA can successfully conduct your next research study; see how!MRA can successfully conduct your next research study; see how!
MRA can successfully conduct your next research study; see how!
 
The Austin Health Diabetes Discovery Initiative: Using technology to support ...
The Austin Health Diabetes Discovery Initiative: Using technology to support ...The Austin Health Diabetes Discovery Initiative: Using technology to support ...
The Austin Health Diabetes Discovery Initiative: Using technology to support ...
 
MRA can successfully conduct your next research study!
MRA can successfully conduct your next research study!MRA can successfully conduct your next research study!
MRA can successfully conduct your next research study!
 
Clinical Audit Service
Clinical Audit ServiceClinical Audit Service
Clinical Audit Service
 
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
[DSC Europe 23][DigiHealth] Haris Elhag Family health management system and c...
 
Medical Director Responsibilities and Hospice Eligibility and Recertification
Medical Director Responsibilities and Hospice Eligibility and RecertificationMedical Director Responsibilities and Hospice Eligibility and Recertification
Medical Director Responsibilities and Hospice Eligibility and Recertification
 
Empowering gps to work collectively to improve patient care
Empowering gps to work collectively to improve patient careEmpowering gps to work collectively to improve patient care
Empowering gps to work collectively to improve patient care
 
Optimizing Care in the Safety Net | DII
Optimizing Care in the Safety Net | DIIOptimizing Care in the Safety Net | DII
Optimizing Care in the Safety Net | DII
 
Nursing aspects-of-ecp
Nursing aspects-of-ecpNursing aspects-of-ecp
Nursing aspects-of-ecp
 
ISQua 2008 - QOF and diabetes
ISQua 2008 - QOF and diabetesISQua 2008 - QOF and diabetes
ISQua 2008 - QOF and diabetes
 
Panel talk_Country Advisory Committee_V2_Nov 18 2015
Panel talk_Country Advisory Committee_V2_Nov 18 2015Panel talk_Country Advisory Committee_V2_Nov 18 2015
Panel talk_Country Advisory Committee_V2_Nov 18 2015
 
Connecting Patients, Providers and Payers John Halamka Keynote
Connecting Patients, Providers and Payers John Halamka KeynoteConnecting Patients, Providers and Payers John Halamka Keynote
Connecting Patients, Providers and Payers John Halamka Keynote
 
48 muster2014 Motta
48 muster2014 Motta48 muster2014 Motta
48 muster2014 Motta
 
The Design of Accountable Care Organizations
The Design of Accountable Care OrganizationsThe Design of Accountable Care Organizations
The Design of Accountable Care Organizations
 

Health Plan Presentation 4.21.15

  • 1. Building a mobile member assessment & engagement program
  • 2. Program Goals & Objectives  Improve health outcomes and close gaps in care  Identify new diagnoses through assessment and advanced diagnostics  Improve member access and engagement rates  Reduce cost for risk assessment programs  Improve HEDIS and quality scores  Improve patient satisfaction and convenience  Optimize revenue through appropriate HCC coding
  • 3. About HealthFair  Company founded in 1998  Largest fleet of mobile medical centers operating nationwide  Over 1,000,000 patients assessed  Clients include health plans, corporations, and hospitals  Accredited by American College of Radiology (ACR)  First to offer member assessments in mobile clinical setting  Clinical services lead by a panel of Board Certified Physicians HealthFair assists Health Plans and ACOs identify and reduce gaps in care through a unique member engagement and assessment system using our fleet of mobile medical centers.
  • 4. Some of Our Clients
  • 5. Current Options for Member Assessments 1. Build/Operate Fixed Sites − Most expensive option − Limited number of locations makes it less convenient for member − Only partially resolves access problem 2. Send Nurses for Home or Office Visits − Limited throughput and diagnostic testing capabilities − Expensive and inefficient − CMS has contemplated restrictions on this practice 3. Sending Members Back to Primary Care Physicians − Provider engagement issues; disruptive to daily routine − Limited throughput and diagnostic testing capabilities (i.e. imaging) − Inconsistent coding and compliance
  • 6. HealthFair: A New Solution 1. Five times the capacity and up to 40% lower cost than home assessments 2. Ability to perform advanced diagnostics during same visit 3. Consistent, specialized, and highly accurate coding 4. Highly compliant solution reducing audit risk; physician reviewed 5. Conducted in a clinical setting 6. Significantly improve patient access, convenience, and satisfaction
  • 7. Services Available on Mobile Unit  Diagnostics & Imaging − Digital Mammography − Carotid Artery Ultrasound − Abdominal Aortic Aneurysm Ultrasound − Echocardiogram − Lower Extremity Arterial Doppler (LEAD) − Electrocardiogram (EKG) − Osteoporosis Screening − Peripheral Vascular Disease (PAD) Test − Diabetic Retinal Exam (DRE)  Laboratory Testing − Full Blood Draw - Colorectal Cancer − Lipids - Metabolic Panel − A1C - Glucose − PSA - hsCRP  Primary Care Services − Comprehensive Evaluation − Vision & Glaucoma Testing − Hearing Screening − Spirometry (COPD) − Immunizations − Body Mass Index − Cognitive Assessment − Family/Health History Review − Medication Review − Gait Analysis − Diabetic Foot Exam − Alcohol Misuse Screening − PHQ9 Depression Screening − Intensive Behavioral Therapy
  • 8. Sample Testing Packages Level 1 - At the Unit Level 2 - At the Unit Level 3 - Other Facilities Test Name Test Name Test Name Comprehensive Evaluation Ankle Brachial Index Colonoscopy Diabetic Foot Testing Echocardiogram Chest X-Ray CAGE Testing Glaucoma Screening Prostate Exam Cognitive Assessment Abdominal Aneurysm Ultrasound PAP Smear PHQ9 Depression Screening Bone Mass Measurement Alcohol Behavior Therapy Medication Review Carotid Ultrasound Intensive Behavior Therapy Family/Health History Review Vision & Hearing Test Medical Nutrition Therapy Gait Analysis EKG Smoking Cessation Therapy Blood Pressure / Pulse Pulmonary Function Test Body Mass Index Flu Shot Blood Draw/Labs Lipid Panel Diabetes Screening Digital Mammography
  • 9. Capture Gaps in Quality Scores (HEDIS,STAR,…) ACO Measure Description ACO Measure Description 1 Getting Timely Care, Appointments & Information 18 Depression Screening 2 How Well Your Doctors Communicate 19 Colorectal Cancer Screening 3 Patients' Rating of Doctor 20 Mammography Screening 4 Access to Specialist 21 Portion of Adults who had blood pressure screened in past 2 years 5 Health Promotion & Education 22 Hemoglobin A1c Control (HbA1c) (< 8 percent) 6 Shared Decision Making 23 Low Density Lipoprotein (LDL) (< 100 mg/dL) 7 Health Status/Functional Status 24 Blood Pressure (BP) < 140/90 8 Risk Standardized, All Condition Readmissions 25 Tobacco Non Use 9 ASC Admissions: COPD or Asthma in Older Adults 26 Aspirin Use 10 ASC Admissions: Heart Failure 27 Percent of beneficiaries with diabetes whose HbA1c in poor control (> 9 percent) 11 Percent of PCPs who Qualified for HER Incentive Payment 28 Percent of beneficiaries with hypertension whose BP < 140/90 12 Medication Reconciliation 29 Percent of beneficiaries with IVD with complete lipid profile and LDL control < 100 mg/dL 13 Falls: Screening for Fall Risk 30 Percent of beneficiaries with IVD who use Aspirin or other antithrombotic 14 Influenza Immunization 31 Beta-Blocker Therapy for LVSD 15 Pneumococcal Vaccination 32 Drug Therapy for Lowering LDL Cholesterol 16 Adult Weight Screening & Follow Up 33 ACE Inhibitor or ARB Therapy for Patients with CAD & Diabetes &/or LVSD 17 Tobacco Use Assessment & Cessation Intervention
  • 10. The HealthFair Process 4. TESTING & ASSESSMENT 3. APPOINTMENT SETTING 1. ANALYTICS & PLANNING 2. MEMBER OUTREACH • Generate Suspect List for Targeting • Analyze Member Demographics • Develop Event Calendars • Direct Mail Campaign • Outbound Phone Calls • Emails & Texting (if available) • Primary & Specialty Care Services Performed • Onsite Results Provided • Identification of Emergent Results • Call Center Scheduling • Confirmation Email • Reminder Phone Call
  • 11. The HealthFair Process 7. CARE MANAGEMENT 5. RESULTS INTERPRETATION 6. DATA SUBMISSION • Reviewed by Board-Certified Physicians • Proper Coding of Encounter • Claims Data Sent to Plan • Member Receives Results • Results Integrated with Care Management Program • Send results to PCP/Medical Home • Outreach to Members
  • 12. Next Steps 1. Define patient selection criteria (gaps and risk analysis) 2. List of members by zip code 3. Develop calendar of events and proposal for a demonstration project