Presented at Cloud Expo, February 2014. Contents: Why VDI at all? The challenges facing corporate desktop IT DIY VDI: Not a bank holiday project Desktop as a Service: Hosted, Managed, foolproof!

1. Don't DIY Your VDI:
The Cloud-Hosted Desktop Goes Mainstream
Kevin Linsell, Head of Service Development, @KevLinsell
Cloud Expo Europe: Feb 2014

2. 02
Agenda
 Why VDI At All?
 DIY VDI: Not a Bank Holiday Project
 Desktop as a Service
 Q&A

3. Why VDI At All?
The challenges facing corporate desktop IT…

4. 04
The Challenges Facing Corporate Desktop IT
Win XP
retirement
Mobility/
homeworkers
Security
BYOD &
more devices
Business
Continuity

5. 05
The Workplace is Changing
Technology
Workforce
Gartner
Of respondents are proactively moving
forward or still evaluating Cloud Services
Forrester
Of smartphones used at work are chosen
without regard for IT support
IDC
Growth in the number of devices IT is
expected to support by 2012
IDC
Of organisations already support or plan to
support employee-owned devices
Gartner
Desktop virtualisation is the third highest
priority for server projects
IDC
Influence on supporting non-standard
devices from executives & VPs
Gartner
Consumerization of IT will have the biggest impact on Enterprise IT in the next decade

6. 06
What Happens On…
APRIL
8
2014
XP market share predicted to
remain at ~30%

7. 07
Facts to Consider
Fact
Consideration
Security
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•
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On April 9 2014 there will be no more updates or patches
Continuing to use XP will leave you vulnerable
Potential exists for litigation & fines
Zero day exploits may have been ‘stock-piled’
Support
•
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Hardware & driver support is disappearing
Application vendor support will decrease
Reliability
•
XP is now three generations behind
Cost
•
IDC reports that the annual cost per PC with WinXP is 5x what it would be
with Win7
Emotion
•
People still love Windows XP !!

8. 08
The Holy Grail?
Simplify desktops & apps
into a central datacentre
Manage & secure virtual
desktops from a single admin
console while removing data
from endpoints
Empower users with secure,
roaming access to the same
desktop & apps across devices
in any location

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Streamline management
Enhance security
Provide High Availability
Better support for more users
across more devices

9. DIY VDI: Not a Bank Holiday Project
Nick Knowles can’t help this one

10. 010
A Lot To Consider
Hardware
Software
Facilities
Support
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Servers
Storage
Network
End user devices
VDI Software
Hypervisor
Desktop OS
Applications
Data centre
Racks
Power & Cooling
Security
24x7 support
DC operations
Patching
Maintenance
Desktop
management

11. 011
Turns Out, On-Premise VDI is Hard
Complexity
Cash Required
• Lots of start-up cash needed
• Expenses for hardware,
software, people skills
• Complex to design, build,
maintain & manage
• Facilities, protocols,
HW/SW, support, etc
Performance
• Hard to deliver 24x7, desktoplevel performance
• It takes a service providerclass operation to achieve

12. DIY SOS
012
Real Life VDI Horror Stories…
 Storage performance kills roll out
o
o
o
£££ spent on successful design, pilot and early phases of deployment
Suddenly users complaining of poor performance & experience
Turned out the storage couldn’t cope with the scale out
 Too late to the party
o
o
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In flight project took >1 year to deploy 1st live seat
In that time business had deployed a video training service
Wasn’t part of the design & didn’t function
 Execs breach security
o
o
o
o
Senior management started adopting iPads
Insisted that IT allow & support them
Resulted in a security exposure; fortunately detected in time
IT closed the door, “wait for VDI project”…management outsourced IT

13. Desktop as a Service
Hosted, managed, foolproof!

14. 014
DaaS vs. Traditional VDI
Traditional VDI
o
o
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Must commit £££ upfront
High touch implementation
Feature-rich management
Priced higher than a traditional PC
Scalable to customer requirements
DaaS
o
o
o
o
o
Try before you buy
Low touch cloud-based implementation
Easy desktop management
Low OPEX monthly subscription pricing
Modular scale from <50 virtual desktops

15. 015
Making The Complex Simple With Cloud
PROVIDED BY
CUSTOMER
SERVICE PROVIDER
3RD PARTY
Management, devices, apps, OS
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Desktop management
Access devices (end-point): PC, laptop, tablet, etc.
Applications: Word, Excel, LOB apps, antivirus, etc.
Image creation, deployment and maintenance
Operating system licenses: Windows clients/server
Software
PROVIDED BY
Hardware
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DaaS software
Server/data store
SW patching & admin
Support & maintenance
SERVICE PROVIDER
• 24/7 enterprise ITIL support
• Enterprise security
• Enterprise-class DC operations
Servers
Storage (RAID protected)
Networking infrastructure
Hardware admin
Support & maintenance
Facilities
Support
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• 24/7 x 365 L2+ support for desktop admin
• DaaS platform - certified support personnel
• Integrated incident, service request &
escalation management system
Data center
Racks
Power and cooling
Security
Confidential & Private

16. 016
Top Use Cases
Mobile-Secure
Desktop (BYOD)
Contract Employees
Branch Office
Desktop
Access to desktops
applications and
data across
locations and
devices-including
BYOD without data
residing on
endpoint
Secure access to
compute for
offshore or
outsourced
employees without
data residing on
endpoint
Central image
management and
for remote, branch
offices and call
centers
Home
Travelling
Call centres
Outsourced
development
Retail sites
Local sales
offices
Seasonality
Flexibility to
increase or
decrease workforce
based on seasonal
needs - may have
their own end-point
devices (e.g. M&As)
Students
Holiday seasons
Tax season

17. 017
What We Do
Adapt helpsaorganisations
Desktop as Service (DaaS)
transform their IT capability.
Your apps and data available anywhere,
configured for everymanaged infrastructure a
Our award-winning user - without touching
single physical desktop
services deliver real-world advantage,
driving rapid, progressive change &
Do More
enabling innovation.
> Increase security at desktop level to meet compliance requirements
> Drive better value & performance from your desktop infrastructure
> Standardise the applications your internal teams use
> Protect mobile workers from data loss & offer great user experiences
> Deliver applications securely to a wide range of devices, enabling BYOD
Powered by

18. 018
A Complete, Customised Desktop Solution
Feature
How
Desktops as a Service
Securely hosted in the Adapt cloud
An extension of your network
Integrated: networking, Active Directory, IP
addressing etc - an extension of your environment
Collaboration
Email, Office apps, presence & conferencing
Extensible
Install your own desktop apps
Leverage Adapt’s cloud services portfolio
Secure & compliant
UK datacentres, UK operations, vetted staff
ISO 27001, 9001 and 20000-1
Managed
24/7 UK support: Adapt looks after the
infrastructure, you focus on your business

19. 019
Super EASY to Deploy
1
Create Virtual
Desktop
2
Assign to
Users
3
User Login

20. Thanks for Listening
Any questions?
e: marketing@adapt.com
t: @DoMore_Adapt