Resume

1. Dianne Bennett
http://www.linkedin.com/pub/dianne-bennett/43/208/ab3/
931-982-3531
Dianne.bennett82@gmail.com
Professional Summary
Results-oriented business and human relations professionalwith ability to interact successfully with a wide
range of people. Capacity to adapt to new situations and to tolerate change well. Able to establish
relationships of mutual trust and create an effective learning environment.
Skills Summary
 Public speaking and training
 Business writing
 Recruitment of volunteers
 Management experience
 Customer Service
 Microsoft Office proficient, Scott
Accounting,Taxwise, H&R Block at
home
 Facilitation skills
 Coordination skills
Professional Experience
Trace and Track Representative, Time Logistics, Inc.____________________________April 18, 2016-Present
 Responsible for making sure freight gets delivered after shipping. If an issue arises while
in transit, responsible for solving the problem.
 Responsible for delivery coordination of newspaperinserts from the printer to the
newspaper. Promotions generally range from single shipments to hundreds of shipments.
 Responsible for transportation of USPS mail from the printer to the US Postal Service
facilities. Promotions generally have one to many shipments involved.
 Responsible for general transportation of anything other than newspaperinsert and postal
logistic promotions.
 Responsible for tracking UPS shipments to the fulfillment point.
 Responsible for obtaining signed delivery receipts and signed 8125s for invoicing
purposes and for resolving any discrepancies.
 Provide excellent customer service by effective business communication and going the
extra mile for the customer.
Program Director, IRS Volunteer Income Tax Assistance Program, South Central Human Resource
Agency________________________________________________________________November 2014-March
2016
 Manage budget and Site Coordinators for volunteertax preparation in 3 counties.
 Ensure adherence to grant and quality standards.
 Enhance community awareness.
 Program Impact
Approximately 8,000 tax returns have been prepared for low income and elderly
individuals
• Based on an average the dollar amount of refunds was over $2,500,000.00
• Based on $225.00 per return, we filed $1,800.00.00 worth of tax returns
• Based on an average of 25 IRS trained volunteers worked 543 hours per year x
5 yrs. x $19.42 = $1,318,133.00 labor savings
• We filed 2,758 EITC (Earned Income Tax Credit) returns over a 5 year period
Program Funding
In partnership with the Internal Revenue Service and United Way of Metropolitan
Nashville, Tennessee Alliance for Financial Independence

2. Dianne Bennett
http://www.linkedin.com/pub/dianne-bennett/43/208/ab3/ (931) 982-3531  dianne.bennett82@gmail.com
Page 2
• In-Kind Contributions from the community.
• Partners such as Libraries, Senior Citizen Centers, Community Colleges, Boys
and Girls Clubs, donated space over a period of 6 years for a total of
approximately $42,000.00 in-kind.
• Labor hours for volunteers based on $19.42 per hour for 543 hours per year x
5 yrs. = $1,318,133.00 savings
Professional Organizer, Slash My Stuff __________________________________________May 2014-Present
 Organizational services for homes, offices, and personalfinances. Moving assistance.
Site Coordinator, IRS Volunteer Income Tax Assistance Program, South Central Human Resource
Agency__________________________________________________________________________2008-March
2016
 Piloted the IRS Volunteer Income Tax Assistance programin three counties. Responsible
for recruitment and training of volunteers,site procurement, public relations, and
community awareness, in a three-county area
 Manage filing of tax returns, conduct tax counseling,prepare 350-500 returns, save
taxpayers over $125,000 in preparation fees and net them over $500,000 in refunds
 Manage 10+ volunteers, equipment, sites.Schedule appointments, responsible for quality
control
Resident Services Coordinator, Columbia Housing and Redevelopment Corporation ___________ 2010-2013
 Coordinated and facilitated services for over 600 residents such that they were educated
and empowered toward the goal of higher self-sufficiency
 Facilitated aging-in-place for older residents
 Researched and applied for appropriate grants to fund resident self-sufficiency endeavors;
was awarded over $5,000 in grant money
 Participated on various committees to raise awareness of CHRC’s role in the community
and services offered
 Published quarterly resident newsletter
 Relieved on Property Managerduties as needed
 Updated and maintained Disaster Plan; trained 15 employees
 Updated the MSDS; trained 8 employees
 Solicited donations from local merchants for event door prizes; received $5,000+ in
donations
 Maintained partnerships with otherlocal non-profits to provide services and education to
residents
 Developed and administered 10+ programs to provide education and resources to
residents
 Maintained resident/community resource guide
 Maintained and updated website
 Facilitated Resident Council
 Facilitated Neighborhood Watch
 Maintained resident files
Tax Coach, National Disability Institute_____________________________________________________2013
 Piloted tax program at Tennessee Career Centers for persons with disabilities to obtain
assisted taxpreparation. Assisted over50 taxpayers with disabilities.
Marketing Manager, Build & Learn, Inc._______________________________________________2011-2013
 Designed brochure for non-profit organization; procured $1000+ in donations
 Designed and administrated social media page for organization

3. Dianne Bennett
http://www.linkedin.com/pub/dianne-bennett/43/208/ab3/ (931) 982-3531  dianne.bennett82@gmail.com
Page 3
GED Prep Teacher, Project Learn______________________________________________________2010-2011
 Taught math and English to students seeking a general education diploma to 20+ students
Disaster Planning Assistant, Columbia Housing and Redevelopment Corporation___________________2010
 Assisted in writing Disaster/Evacuation Plan
 Compiled MSDS and conducted MSDS training and facilitated CPR/First Aid Training
for 15+ employees
 Planned and hosted DisasterPreparedness Fair attended by 50 residents
Wrapper Relief/Leadperson Relief, MapaSpontex, Inc._____________________________________1990-2010
 Changed over, operated, and performed trouble-shooting on packaging equipment
 Provided relief on wrapper equipment and on leadperson duties,to include supervision of
20+ employees and assignment of work
 Participated in Employee Suggestion Program; had many suggestions implemented.
Decreased waste and increased cost effectiveness by 20%
 Served as liaison between management and wage roll earners. Served as Continuous
Improvement Coordinator. Served on Continuous Improvement teams. Trained 60+
employees on Visual Workshop concept,as well as on computerized inventory system.
Served on Environmental Management Committee.
Community Involvement
 Board Member, Maury County Advisory Board___________________________2013
Chairperson of the Board_______________________________________________2013
 Board Member, The Mediation Center __________________________________2011
Chair of the Support Committee, raised $1000+_____________________________2011
Chairperson of the Board_______________________________________________2011
Education
 Trevecca Nazarene University – Nashville, TN
B.A., Management and Human Relations
 American Association of Service Coordinators – Powell, Ohio
Professional Service Coordinator
 Center for Legal Studies – Boulder, Colorado
Paralegal Certificate