As per KTU POM syllabus

1. SKILLS AND PERSONAL
CHARACTERISTICS
NEEDED BY MANAGER

2. Skills needed in managers:
1. Technical Skills
2. Conceptual Skills
3. Human Relational Skills
a. Motivational Skills
b. Leadership skills

3. 1) TECHNICAL SKILLS:
• Refers to the ability to use equipments ,methods and techniques involved in
performing a specific task.
• This can be obtained by training programs that an organisation offers to
mangers or employees or it can be obtained through a degree.
• Eg : Ability in programming.

4. 2) CONCEPTUAL SKILLS:
• Consist of manager's ability to coordinate all the activities of organisation and
varied interest involved in it.
• It involves ability to recognise different functions of business and guide
organisational efforts.
• Requires viewing organisation in its totality and understanding inter-
dependence of individual parts.
• It involves analytical skills(ability to visualise ,analyse ,solve complex
problems).

5. 3) HUMAN RELATIONAL SKILLS:
• Ability of manager to work with, understand ,and motivate people in
organization is known as interpersonal skills or human relational skills.
• This skill can be developed through an understanding of human and group
behaviour.
a) Motivational skills :skill to encourage the subordinates.
b) Leadership skills :ability to inspire confidence and trust in subordinates.

6. ADDITIONAL SKILLS :
4) Administrative skills:
• Required at top-level management.
• Top-level managers should know how to make plans and policies.
• They must be able to co-ordinate and control all the activities .
5) Leadership skills:
• Ability to influence human behaviour.
6) Decision making skills:
• This skill is requiredat all levels of management but more at top-level.
• A manager must be able to take quick and correct decisions.
• He must be able to implement his decisions wisely.

7. Personal characteristics needed by
managers:
1. Desire to manage
2. Communication skills and empathy
3. Integrity and honesty
4. Past performance as a manager

8. 1. Desire to manage:
• A successful manager has a strong desire to manage ,to influence others and
to get good results.
• Many managers lack the basic motivation to achieve results by creating an
environment in which people work together.
• Desire to manage requires a lot of energy, time and effort.

9. 2.Communication skills and empathy:
• Managers should have the ability to communicate through written reports
,letters ,speeches ,and discussions.
• Communication demands clarity ,but even more it demands empathy.
• Intragroup communication :communication with people in same organisational
unit.
• Intergroup communication :communication between different organisational
units.

10. 3.Integrity and honesty:
• Managers must lie morally sound and worthy of trust .
• Integrity in managers includes honesty in money matters and in dealing with
others ,efforts to keep superiors informed ,strength of character ,ethical
behaviour ,adherence to full truth.

11. 4.Past performance as a manager:
• This is probably the most reliable forecast of a manager's future performance.
• An assessment of managerial experience is not possible in selecting first-line
supervisors from the ranks ,since they have not had such an experience.
• But past accomplishments are important considerations in selection of
middle- and upper-level managers.

12. THANK YOU