1. Desierae Hill
701 Canton Dr. Apt. 109, Newark De. 19711 | 443-243-6899 | Desihill@udel.edu
Overview
I am currently a motivated student of the University of Delaware, Studying Wildlife Conservation Management with a
minor in Marine Science. I am a very well rounded and balanced worker, ensuring all projects are completed on time.
Focusing on performing the daily duties that need to be achieved and willing to help any team member or customer in
need of assistance, with a positive and personable attitude. My goal is to succeed in a challenging and invigorating
environment, while balancing a main focus on education. I am seeking employment with a company where I can grow
professionally and personally while concentrating on what I can do to bring success to the company as a whole.
Implements strong problem solving skills, excellent written and oral communication skills, and research tactics in order
to overcome any obstacles that may be presented.
Education
BACHELORS OF SCIENCE | SPRING OF 2017 | UNIVERSITY OF DELAWARE
· Major: Wildlife Conservation and Management
· Minor: Marine Science
· Related coursework: Public Speaking, Communications, General Chemistry and Biology (Parts I and II Completed for
both), English, Psychology
HIGH SCHOOL DIPLOMA | JUNE 2013 | BEL AIR HIGH SCHOOL
· Major: Concentration in Environmental Sciences
· Gpa: 2.8
· Sports and Teams: Softball, Camp Counselor at Harford Glen, Chorus Member
Skills & Abilities
MANAGEMENT
· 1 years’ worth of experience as shift manager
· Ability to demonstrate time management, multitasking and transitioning between production of products and ensuring
100% customer satisfaction
· Leading and sustaining a prosperous team
· Proper and complete training of new employees or employees transitioning positions
· Verify and confirm all registers are accounted for and all transactions are accurately recorded
· Fast and active learner
SALES
· Excellent customer service skills
· Practiced Competitive Sales and Achieved top rankings while building relationships with new and loyal customers
· Genuinely enjoy helping people and ensuring satisfaction

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· Motivated and self-driven by success to reach then exceed goals and expectations
· When approaching a customer it very important to engage them with a positive attitude, while identifying their needs/
wants, then making a plan as the sales representative how to conform in order to satisfy the customer
· Practices open conversation, constructing a loyal customer base is easy to achieve when using a consultative sales
approach
COMMUNICATION
· Active Listener
· Strong Comprehension in clerical procedures
· Respectful
· Congenial
· Demonstrate a professional tone through positive body language, maintaining eye contact, and observing and reacting
appropriately to others verbal and non-verbal signals
· Flexible and open-minded always open and curious to listen respectfully and gain a better understanding of others
viewpoints. Empathy and respect during conversation involving opinions. Willing and open to change/modify one’s
own thoughts or plan’s of achievement to better the success of the team as a whole
· Appropriately gives and receives feedback to strive to improve as an individual, team, as well as a company
EXPERIENCE/FIELD WORK
· Barn etiquette (equestrian from 1999-active member of UD’s Equestrian team)
· Has worked with wildlife through Counseling at Harford Glen Environmental Education Center
· Field Work in Marine Science Colloquium at The University of Delaware’s Lewis Campus
· Field Work as an entomologist during an entomology course at The University of Delaware
· Humanely and equally treats all animals with compassion and concern
· Knowledge and experience in both wildlife and domesticated animal health care and rescue
· Physically able to lift/stand/walk for hours at a time
SHIFT MANAGER | RITA’S ITALIAN ICE | MAY 2014- AUGUST 2015
Prioritize and uphold every customers needs in order to maintain 100% service satisfaction. Providing
Leadership to ensure that all crew members are properly trained and working to instill an excellent food and
customer service experience. Monitoring cash registers by completing Cash Counts and Drops for accurate
money reports. Arranging product displays, and ensuring the restaurant meets all food safety and cleanliness
requirements at all times.
CASHIER | MARSHALLS | NOVEMBER 2014- MAY 2015
Handle all customer payment and credit transactions, while confirming customer satisfaction with their
shopping experience. Rearranging and stocking merchandise while checking for price accuracy. Demonstrating
the ability to communicate with customers in a highly professional and respectful manner.
CASHIER | MCDONALD’S | JULY 2012-SEPTEMBER 2013
Friendly customer service at both drive thru and front counter. Ensured customer satisfaction in a timely and
professional matter. Took inventory, and restocked products as needed. Maintained the cleanliness of
restaurant. Began training for management, was not completed due to leaving to attend college