1. DENNIS SIDES
415-987-0524 d.sides@att.net San Francisco, CA
Objective: Technical Writer
Core Skills
 Extensive experience in writing computer system user interfaces,reference guides, help materials,
technical reports, product data sheets, marketing brochures, internal documentation, FAQs, project
summaries, cost-benefit analyses, status reports, correspondence in various corporate environments
 Skilled in the analysis of complex technical information to create easy to understand copy
 Extensive project management experience in dealing with a wide variety of professionals and work
environments, with proven track record of completing projects on time and at budget
 Proficient in MS Word, Excel, PowerPoint, MS Project, Photoshop, other current tools
Additional Skills
 Excellent written, verbal, analytical, comprehension, presentation, and interpersonal skills
 Clear and concise design, writing, and QA testing of user interfaces; can conduct user trainings
 Manage multiple concurrent projects; meet all interim deadlines; work independently
 Ability to quickly obtain required information from groups of diverse professionals
 Exceptional grace and good humor under pressure; conversant in Spanish; very detail-oriented
Work History
Technical Writer, Endpoint Clinical, San Francisco, CA (Apr 2015 – Jul 2015)
 Completed a 4-month contract to write and update departmental Standard Operating Procedures
 Worked with software developers, IT, and QA to define and document a source control methodology
Technical Writer, Agiloft, Inc., Redwood City, CA (Nov 2013 – May 2014)
 Completed a 6-month contract to create technicalmanuals for releases of new high-demand products
 Worked with offshore developers within tight deadlines to enable significant sales of new software
 Expanded on corporate style guides to improve customer understanding, adaptability, and ease-of-use
 Helped design educational and testing programs for customers, VARs,employees, and contractors
Senior Project Manager / Technical Writer, CitiScape Property Mgmt Group, San Francisco, CA (2003 – 2013)
 Created the full range of project documentation, status/closeout reports, work scopes,specifications, etc.
 Created and managed the Project Management Dept.; doubled overall corporate profit within 2 years
 Managed and reported on a wide range of 150+ construction and building remediation projects up to $5M
 Extensive correspondence with architects, engineers, contractors, Boards, attorneys, agencies, vendors
Software Developer / Technical Writer, Wells Fargo, San Francisco, CA (1994 – 2003)
 Designed/implemented a 24/7 database essentialfor the rollout of the corporate internet banking website
 Created all internal documentation of group operations, interfaces, requirements, future enhancements
 Coordinated with bank-wide services groups to design and optimize overall online information flow
Principal / CEO, Reliant Software Corporation, Santa Clara, CA (1988 – 1994)
 Created and established a software company marketing our products to the evolving healthcare industry
 Created all UI documentation and online help screens for all systems releases; managed version control
 Designed/implemented systems/databases on a variety of platforms/networks for nationwide client base
Additional Writing / Consulting Experience at Cedars-Sinai Medical Center,Cooley Godward Kronish (SF law
firm), Mayo Clinic, Ford Aerospace,Davidson Licht Jewelry Co. (Bay Area chain), Motorola; extensive
copy/developmental editing for a wide variety of authors in the private sector (nonfiction and fiction);
completed a novel with favorable NYC literary agent reviews; member of Bay Area Editors Forum
Education: Purdue University, B.S. Computer Science / Mathematics (Exceptional Achievement scholarship)
Rensselaer Polytechnic Institute, graduate studies in Computer Science