1. Dennis Henson
815 Pecan Point Road, #73
Norfolk, Virginia 23502
(757) 892-4092
dhenson@atd-us.com
Summary
A self-motivated, results-oriented Supervisor recognized for outstanding work ethic and
teamwork. Possess the professional skills to meet or exceed organizational goals.
Qualifications
 Supervisor/Shipping and Receiving/Forklift Certified
 Customer Service Specialist with strong technology skills
 Familiar with Human Resource functions in organizations
Education
Bryant & Stratton College, Virginia Beach, Virginia
Associate of Applied Science in Human Resources, December 2014
Forklift Certification, Toyota, 8/23/13 – 08/23/16
Internship
Placement Assistant, Resource King, International, Norfolk, Virginia, August 2014
 Maintained database for youth employment office
 Conducted pre-employment interviews
Professional Experience
Warehouse Specialist / Forklift Operator
 Managed store and distribution activities maximizing utilization of facility.
 Effectively supervised a team of 2-7 people. Managed personnel activities including
hiring and training.
 Maintained inventory, verified shipments, and inspected equipment.
 Conferred with department heads to ensure coordination of warehouse activities
including sales, records, purchasing, and preparation of distribution materials.
 Successfully loaded and unloaded trucks; transported shipment to particular areas;
received and unpacked arriving shipments; kept area clean.
 Delivered products and materials; reviewed invoices.
 Operated forklift in warehouse
Equipment and Material Handler
 Prepared materials for air conditioning and heating installation and repair
 Packed materials for shipping
 Monitored mechanics, noting safety concerns and emergency procedures

2. Customer Service
 Greeted and checked-in travelers
 Reviewed itineraries and answered questions
 Checked passports and credit card information
Employment History
Customer Service Representative/Warehouse Worker/Forklift Operator, American Tire
Distributers, Norfolk, Virginia, 06/2014 to present
Seasonal Customer Service Representative, Inter Cruise/Carnival, Norfolk, Virginia, 10/2009 to
present
Warehouse Worker/Driver, Randstad Staffing Agency, Virginia Beach, Virginia, 06/2013 to
06/2014
HVAC Helper, Everett Mechanical Corp, Portsmouth, Virginia, 6/2011 to 8/2012
Administrative Assistant, Diggs Janitorial/Diggs Development Company LLC., Virginia Beach,
Virginia, 11/2008 to 02/2013
Material Handler/ Shipper, Headway Staffing, Chesapeake, Virginia, 3/2010 to 6/2011
Warehouse Worker, Tidewater Staffing, Virginia Beach, Virginia, 5/2001 to 10/2008
Warehouse Manager, Tires on Time, Gaithersburg, MD, 5/2004 to 8/2007
Driver/Warehouse Worker, Good Year Tire and Rubber Company, Beltsville, MD, 12/1998 to
5/2004