1. Dennis M. Atkins
IT Operations Manager
AN INTRODUCTION AND PRESENTATION OF
PROFESSIONAL CREDENTIALS
2. Dennis Atkins
A Professional Introduction
IT Professional
Manager
Departments
Personnel
Budgetary
Customer Relations
Account management
Service delivery
Operations
Infrastructure
Global/Large Scale
High Availability
Disaster Recover
Process
ITIL
SDLC
SSAE 16/SAS 70
PCI
Team builder
Direct
Matrix
Virtual
Project Management
Facility build outs
Corporate office moves
Support center integration
Production environment architecture
Operational procedure implementation
PMP certification in progress
4. Dennis Atkins
Organizational Approach 3x3
Management Leadership Team Building
Fulfill organization’s goals Mutual respect and
understanding
Empower & engage
individuals
Stewardship of the
domain of responsibility
Decision making Set standards and
expectations
Ethical conduct Communication Personal
accountability
PERSONAL & PERSONNEL DEVELOPMENT
5. Dennis Atkins
Philosophy & Traits
Philosophy
Learn what is needed, apply the knowledge, and
teach others.
Sharing knowledge is power.
Know the facts before acting.
Give credit and accept responsibility.
Fulfil obligations.
Honest
Methodical
Tenacious
Resourceful
Curious
Meticulous
Self Proclaimed Traits
Dependable
Intellectual
Insightful
Problem solver
Attributed Traits
6. Dennis Atkins
Summary Statement
I am an experienced and accomplished Operations Manager
supporting complex infrastructures, service delivery, and IT. My forte is
maturing organizations and bringing order to chaos. I build effective
teams by using an inclusive management style and the structuring of
process and procedure to meet established goals.
Dennis M. Atkins
7. Dennis Atkins
Obligatory Buzz Word Page
Adobe Captivate
AIX
ATG
Avaya
Business Continuity
Change
Management
CheckPoint
Cisco ACE
Cisco Call Manager
Cisco UCCE
Cisco UCCX
Colocation
Crisis Management
Data Center
Disaster Recovery
eCommerce
Firewall
High Availability
HIPAA
HPOV
Incident
Management
IPsec
ITIL
J BOSS
LINUX
Lotus Sametime
Microsoft Excel
Microsoft OneNote
Microsoft PowerPoint
Microsoft Project
Microsoft SharePoint
Microsoft Visio
Microsoft Word
Microsoft Project
Oracle Database
OSI Model
PCI
Remedy
SCCM
SCOM
SDLC
Six Sigma
SnagIt
SSAE 16
Telecommunications
UNIX
WebSphere
Windows
Zen Desk
8. Dennis Atkins
Conclusion & Contact
Thank you for your time and consideration.
Detailed information is contain in my resume
Available to expound on my qualifications at your convenience.
Dennis M. Atkins
(267) 318-6149
dennis.atkins@gmail.com
