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Mission Possible:
Prove SEO Value with
Marketing Automation




Mike Turner
SEO Expert & Director of Business Development
Webmarketing123




                                                @webmarketing123 #123webinar
@webmarketing123 #123webinar
Some Practical Matters
                                           Yes! Just email
ü  Are the slides available?              seo@webmarketing123.com


ü  Tweet today’s event
    using #123webinar                 @webmarketing123


                                       facebook.com/webmarketing123
ü  Stay informed by
    following us.                      webmarketing123



ü  Ready to take the next step with us?

                       Request a Complimentary SEO Assessment Today.


                                                  @webmarketing123 #123webinar
Agenda




         1   Challenge of proving SEO value



         2   Use Marketing Automation more effectively



         3   Measuring ROI from SEO: “How to” and Case Studies


         4   Key Takeaways




                                                    @webmarketing123 #123webinar
Return on SEO investment is measurable




                              @webmarketing123 #123webinar
?	

POLL:

How are you currently measuring the
success of your SEO program?




                             @webmarketing123 #123webinar
Challenge of proving SEO value




      More than half of CMOs
      feel insufficiently prepared
      to provide hard numbers
      regarding marketing
      program ROI.

                                     Source: Deloitte CMO Summit, 2012	




                                 @webmarketing123 #123webinar
Challenge of proving SEO value




     7 in 10 marketers can’t
     attribute ROI from SEO – the #1
     channel for lead generation.



                                 Source:Webmarketing123 State of Digital Marketing Survey, 2012	





                                                       @webmarketing123 #123webinar
Challenge of proving SEO value



   Hundreds of SEO keywords introduce people
   your products or services, but only a handful
   capture and convert in-market customers.



       Can you track introducing keywords & sources
       and do you know where you rank on Google for
       those keywords?	





                                         @webmarketing123 #123webinar
Challenge of proving SEO value

  What’s the benefit of measuring and attributing?




  72% Say They
  are Better Able to
  Allocate Budget
  Across Channels




                                                   eConsultancy, Feb 2012

                                          @webmarketing123 #123webinar
Challenge of proving SEO value

  A shift in the purchasing process


       B2B buyers are moving 57-70% of the way
       through the sales funnel before they engage
       directly with sales reps.




  •    On average, B2B decision makers will wait two weeks after their initial
       visit before converting (Google Think B2B Study)
  •    If you track Last Touch only, you aren’t giving credit to the initial Organic Search.



                                                                    @webmarketing123 #123webinar
Challenge of proving SEO value




    Your customers may find you one way, but
    provide their information on an entirely
    separate visit.

    7 out of 10 of you have no way to
    highlight this.




                                  @webmarketing123 #123webinar
Challenge of proving SEO value

  Give credit where credit is due

                                        2 Week Break       www.yourwebsite.com	

                                        and then visits
                                        directly	



                                                                                       SALE	


                 First Visit	

                                      Second Visit	





  •     On average, B2B decision makers will wait two weeks after their initial
        visit before converting (Google Think B2B Study)
  •      If you track last (or converting) touch only, you aren’t giving credit to the first
       visit via Organic Search.




                                                                         @webmarketing123 #123webinar
Agenda




         1   Challenge of proving SEO value



         2   Using Marketing Automation more effectively



         3   Measuring ROI from SEO: “How to” and Case Studies


         4   Key Takeaways




                                                    @webmarketing123 #123webinar
Using Marketing Automation more effectively

  You’ve made the investment in Marketing
  Automation, but are frequently asked,
  “Are we getting the most out of it?”

                       You’re probably doing:
                       •  Emails, Newsletters
                       •  Nurture Program to stay top of mind
                       •  Custom landing pages and offers
                       •  Announcements




  But marketing automation can be leveraged to
  improve Search Marketing and even measure ROI.

                                                      @webmarketing123 #123webinar
Using Marketing Automation more effectively
  There are many marketing automation and CRM systems,
  but today’s examples will focus on Marketo and Salesforce


 Marketing Automation System	

          CRM System	





                                                               And many more….	

  And many more….	





                                                    @webmarketing123 #123webinar
Using Marketing Automation more effectively

  Traditionally, Marketing Automation and
  SEO have been viewed in silos




      PUSH LEADS THROUGH SALES FUNNEL	

                   ATTRACT NEW LEADS	


    But there are fundamental tools within your CRM that you can use to power your SEO 	


                                                                    @webmarketing123 #123webinar
Using Marketing Automation more effectively

  Since Marketing Automation systems track
  and store data as well as access your CRM,
  there are valuable insights you can gain if
  you know where to look




                             ROI	

    DATA	

 REPORTS	

   STATS	

   NUMBERS	

 VISITORS	

   RO




                                                              @webmarketing123 #123webinar
Using Marketing Automation more effectively

   Know how prospects find you
   These are the key filters (default fields) to use in Marketo to identify what
   search phrases your prospects are using to find you.




                                                                @webmarketing123 #123webinar
Using Marketing Automation more effectively

   Know how prospects initially find you




 Marketing value: Know which programs are performing (reports, keywords)
 Sales value: Know prospect’s intent and how to tailor your approach
                                                    @webmarketing123 #123webinar
Using Marketing Automation more effectively

   How do I close the Loop?
                                                                   Closed Won Dollars	


                                                                                ?	


                                                                                ?	




                                                                                ?	




                                                                                ?	




                                                                                ?	





                                                                                ?	





 Marketing value: Out of the Box, Marketo & Other Marketing Automation
 Systems cannot access Opportunities and tie pipeline and closed won
 dollars to source and keywords                       @webmarketing123 #123webinar
Using Marketing Automation more effectively




    What’s missing?
    •  The Introducer
    •  Actionable reporting format
                                              @webmarketing123 #123webinar
Agenda




         1   Challenge of proving SEO value



         3   Using Marketing Automation more effectively



         4   Measuring ROI from SEO: “How to” and Case Studies


         5   Key Takeaways




                                                    @webmarketing123 #123webinar
So how do I make the leap from keyword to closed deal?
You need to store an individual’s search behavior data and attach it to a lead/opp record. 	





                                                                        @webmarketing123 #123webinar
Measuring ROI from SEO

    You can measure ROI from SEO with the
    following set-ups:
                                             Keywords       Dollars
                                             A              $
    ___ No CRM (Manual)                      B              $$
                                             C              $$$$
    ___ Just CRM

    ___ Just Marketing Automation (Manual)

    ___ CRM and Marketing Automation (ideal)




                                                   @webmarketing123 #123webinar
Measuring ROI from SEO

   Tie Keywords to Revenue - Report




 Why is this important? The person in charge of getting more qualified
 visitors and leads from the website needs this information
                                                   @webmarketing123 #123webinar
Measuring ROI from SEO
 From search to CRM, justify your SEO investment




   GOOGLE ANALYTICS- - - - - - - - - - - - - - - - - - - - - - - - - |	

   KEYTOUCH ATTRIBUTION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- |	





                                                                                                                    @webmarketing123 #123webinar
2 Case Studies using KeyTouch
Attribution to gain valuable insights
 INTERNAL CASE STUDY: WEBMARKETING123


 CLIENT CASE STUDY: GLOBAL MANUFACTURER




                                          @webmarketing123 #123webinar
CASE STUDY: WEBMARKETING123




     $75K from 1 Keyword in 4 Minutes
     We optimize for hundreds of keywords, one of which
     is “SEO Company”. Here’s one example of how we
     were able to track a closed deal back to a specific
     keyword.




                                             @webmarketing123 #123webinar
CASE STUDY: WEBMARKETING123



      1. Prospect searched “SEO Company”




      2. Clicked Organic search result




      3.  Spent 4 minutes on site,
      filled out “Contact Us” form



      4.  Nurture email brought them
      back to the site and kept our
      brand top of mind. Deal closed 3
      months later

                                           @webmarketing123 #123webinar
CASE STUDY: WEBMARKETING123




     Working backwards from a closed deal
     and being able to attribute the lead source to organic
     search for “SEO company” gives us 75,000 reasons to
     focus efforts on optimizing for keyword “SEO company”


   #1	


   #2	



   #3	



                                              @webmarketing123 #123webinar
CASE STUDY: GLOBAL MANUFACTURER


   Gaining Visibility into ROI
   Global Manufacturer worked with us to implement “Search to CRM” tool. In
   just 2 days, they began to connect keywords to closed deals within their
   CRM – and then view lead source data directly in their lead view.




       2 weeks later, client was able to attribute $1.5 million in
       revenue opportunity to 2 SEO campaign keywords – more
       than justifying their initial investment in SEO.


                                                         @webmarketing123 #123webinar
Measuring ROI from SEO




            	





   	





                         Introduction and conversion data


                                   @webmarketing123 #123webinar
Measuring ROI from SEO

 Example Report




           	

           	





                         @webmarketing123 #123webinar
CASE STUDY: GLOBAL Test & Measurement MANUFACTURER


  Example Report




                                                     @webmarketing123 #123webinar
Agenda




         1   Challenge of proving SEO value



         3   Using Marketing Automation more effectively



         4   Measuring ROI from SEO: “How to” and Case Studies


         5   Key Takeaways




                                                    @webmarketing123 #123webinar
Key Takeaways


  Your marketing automation system can give you powerful
  insights, including:

  •  Original search terms that attract new prospects (out-of-the-box)

  •  Which keywords generate revenue so you are able to know ROI
     from SEO (needs custom set-up

  Remember:
  Don’t measure simply traffic and/or conversions. Understand
  exactly which SEO keywords generate leads, drive opportunities,
  and close deals.




                                                       @webmarketing123 #123webinar
Key Takeaways

 Use data to guide your investments
  1. Run Keyword Ranking Reports:
  Once you know which keywords attract the most leads
  and close the most deals, run ranking reports to see
  where you rank so you can prioritize efforts

  2. Look for themes and identify opportunity areas
      •  Small gains could mean big wins
       Ø  95% of Clicks Happen on Page 1
       Ø  60% of Clicks are on Top 3 Results


  3. Use this information to drive Marketing
  Automation campaigns. New insights
  should fuel content creation and refine focus
  of all other marketing efforts




                                                         @webmarketing123 #123webinar
We invite you to…	



        Download:
        2012 State of Digital Marketing Report
        bit.ly/2012wm123
                                                  webmarketing123.com	



        Email me for a Consultation:
        ü SEO/PPC/Social Media Marketing
        ü Measurement/Analytics Approach
        ü Lead Gen Effectiveness
                                                 Mike.t@webmarketing123.com	



Tues.             NEXT WEEK’S WEBINAR:



12/11	

          6 Critical SEO Steps
                  for Website Redesign




                                                    @webmarketing123 #123webinar

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Mission Possible: Prove SEO Value with Marketing - Webmarketing123 webinar slides

  • 1. Mission Possible: Prove SEO Value with Marketing Automation Mike Turner SEO Expert & Director of Business Development Webmarketing123 @webmarketing123 #123webinar
  • 3. Some Practical Matters Yes! Just email ü  Are the slides available? seo@webmarketing123.com ü  Tweet today’s event using #123webinar @webmarketing123 facebook.com/webmarketing123 ü  Stay informed by following us. webmarketing123 ü  Ready to take the next step with us? Request a Complimentary SEO Assessment Today. @webmarketing123 #123webinar
  • 4. Agenda 1 Challenge of proving SEO value 2 Use Marketing Automation more effectively 3 Measuring ROI from SEO: “How to” and Case Studies 4 Key Takeaways @webmarketing123 #123webinar
  • 5. Return on SEO investment is measurable @webmarketing123 #123webinar
  • 6. ? POLL: How are you currently measuring the success of your SEO program? @webmarketing123 #123webinar
  • 7. Challenge of proving SEO value More than half of CMOs feel insufficiently prepared to provide hard numbers regarding marketing program ROI. Source: Deloitte CMO Summit, 2012 @webmarketing123 #123webinar
  • 8. Challenge of proving SEO value 7 in 10 marketers can’t attribute ROI from SEO – the #1 channel for lead generation. Source:Webmarketing123 State of Digital Marketing Survey, 2012 @webmarketing123 #123webinar
  • 9. Challenge of proving SEO value Hundreds of SEO keywords introduce people your products or services, but only a handful capture and convert in-market customers. Can you track introducing keywords & sources and do you know where you rank on Google for those keywords? @webmarketing123 #123webinar
  • 10. Challenge of proving SEO value What’s the benefit of measuring and attributing? 72% Say They are Better Able to Allocate Budget Across Channels eConsultancy, Feb 2012 @webmarketing123 #123webinar
  • 11. Challenge of proving SEO value A shift in the purchasing process B2B buyers are moving 57-70% of the way through the sales funnel before they engage directly with sales reps. •  On average, B2B decision makers will wait two weeks after their initial visit before converting (Google Think B2B Study) •  If you track Last Touch only, you aren’t giving credit to the initial Organic Search. @webmarketing123 #123webinar
  • 12. Challenge of proving SEO value Your customers may find you one way, but provide their information on an entirely separate visit. 7 out of 10 of you have no way to highlight this. @webmarketing123 #123webinar
  • 13. Challenge of proving SEO value Give credit where credit is due 2 Week Break www.yourwebsite.com and then visits directly SALE First Visit Second Visit •  On average, B2B decision makers will wait two weeks after their initial visit before converting (Google Think B2B Study) •  If you track last (or converting) touch only, you aren’t giving credit to the first visit via Organic Search. @webmarketing123 #123webinar
  • 14. Agenda 1 Challenge of proving SEO value 2 Using Marketing Automation more effectively 3 Measuring ROI from SEO: “How to” and Case Studies 4 Key Takeaways @webmarketing123 #123webinar
  • 15. Using Marketing Automation more effectively You’ve made the investment in Marketing Automation, but are frequently asked, “Are we getting the most out of it?” You’re probably doing: •  Emails, Newsletters •  Nurture Program to stay top of mind •  Custom landing pages and offers •  Announcements But marketing automation can be leveraged to improve Search Marketing and even measure ROI. @webmarketing123 #123webinar
  • 16. Using Marketing Automation more effectively There are many marketing automation and CRM systems, but today’s examples will focus on Marketo and Salesforce Marketing Automation System CRM System And many more…. And many more…. @webmarketing123 #123webinar
  • 17. Using Marketing Automation more effectively Traditionally, Marketing Automation and SEO have been viewed in silos PUSH LEADS THROUGH SALES FUNNEL ATTRACT NEW LEADS But there are fundamental tools within your CRM that you can use to power your SEO @webmarketing123 #123webinar
  • 18. Using Marketing Automation more effectively Since Marketing Automation systems track and store data as well as access your CRM, there are valuable insights you can gain if you know where to look ROI DATA REPORTS STATS NUMBERS VISITORS RO @webmarketing123 #123webinar
  • 19. Using Marketing Automation more effectively Know how prospects find you These are the key filters (default fields) to use in Marketo to identify what search phrases your prospects are using to find you. @webmarketing123 #123webinar
  • 20. Using Marketing Automation more effectively Know how prospects initially find you Marketing value: Know which programs are performing (reports, keywords) Sales value: Know prospect’s intent and how to tailor your approach @webmarketing123 #123webinar
  • 21. Using Marketing Automation more effectively How do I close the Loop? Closed Won Dollars ? ? ? ? ? ? Marketing value: Out of the Box, Marketo & Other Marketing Automation Systems cannot access Opportunities and tie pipeline and closed won dollars to source and keywords @webmarketing123 #123webinar
  • 22. Using Marketing Automation more effectively What’s missing? •  The Introducer •  Actionable reporting format @webmarketing123 #123webinar
  • 23. Agenda 1 Challenge of proving SEO value 3 Using Marketing Automation more effectively 4 Measuring ROI from SEO: “How to” and Case Studies 5 Key Takeaways @webmarketing123 #123webinar
  • 24. So how do I make the leap from keyword to closed deal? You need to store an individual’s search behavior data and attach it to a lead/opp record. @webmarketing123 #123webinar
  • 25. Measuring ROI from SEO You can measure ROI from SEO with the following set-ups: Keywords Dollars A $ ___ No CRM (Manual) B $$ C $$$$ ___ Just CRM ___ Just Marketing Automation (Manual) ___ CRM and Marketing Automation (ideal) @webmarketing123 #123webinar
  • 26. Measuring ROI from SEO Tie Keywords to Revenue - Report Why is this important? The person in charge of getting more qualified visitors and leads from the website needs this information @webmarketing123 #123webinar
  • 27. Measuring ROI from SEO From search to CRM, justify your SEO investment GOOGLE ANALYTICS- - - - - - - - - - - - - - - - - - - - - - - - - | KEYTOUCH ATTRIBUTION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- | @webmarketing123 #123webinar
  • 28. 2 Case Studies using KeyTouch Attribution to gain valuable insights INTERNAL CASE STUDY: WEBMARKETING123 CLIENT CASE STUDY: GLOBAL MANUFACTURER @webmarketing123 #123webinar
  • 29. CASE STUDY: WEBMARKETING123 $75K from 1 Keyword in 4 Minutes We optimize for hundreds of keywords, one of which is “SEO Company”. Here’s one example of how we were able to track a closed deal back to a specific keyword. @webmarketing123 #123webinar
  • 30. CASE STUDY: WEBMARKETING123 1. Prospect searched “SEO Company” 2. Clicked Organic search result 3.  Spent 4 minutes on site, filled out “Contact Us” form 4.  Nurture email brought them back to the site and kept our brand top of mind. Deal closed 3 months later @webmarketing123 #123webinar
  • 31. CASE STUDY: WEBMARKETING123 Working backwards from a closed deal and being able to attribute the lead source to organic search for “SEO company” gives us 75,000 reasons to focus efforts on optimizing for keyword “SEO company” #1 #2 #3 @webmarketing123 #123webinar
  • 32. CASE STUDY: GLOBAL MANUFACTURER Gaining Visibility into ROI Global Manufacturer worked with us to implement “Search to CRM” tool. In just 2 days, they began to connect keywords to closed deals within their CRM – and then view lead source data directly in their lead view. 2 weeks later, client was able to attribute $1.5 million in revenue opportunity to 2 SEO campaign keywords – more than justifying their initial investment in SEO. @webmarketing123 #123webinar
  • 33. Measuring ROI from SEO Introduction and conversion data @webmarketing123 #123webinar
  • 34. Measuring ROI from SEO Example Report @webmarketing123 #123webinar
  • 35. CASE STUDY: GLOBAL Test & Measurement MANUFACTURER Example Report @webmarketing123 #123webinar
  • 36. Agenda 1 Challenge of proving SEO value 3 Using Marketing Automation more effectively 4 Measuring ROI from SEO: “How to” and Case Studies 5 Key Takeaways @webmarketing123 #123webinar
  • 37. Key Takeaways Your marketing automation system can give you powerful insights, including: •  Original search terms that attract new prospects (out-of-the-box) •  Which keywords generate revenue so you are able to know ROI from SEO (needs custom set-up Remember: Don’t measure simply traffic and/or conversions. Understand exactly which SEO keywords generate leads, drive opportunities, and close deals. @webmarketing123 #123webinar
  • 38. Key Takeaways Use data to guide your investments 1. Run Keyword Ranking Reports: Once you know which keywords attract the most leads and close the most deals, run ranking reports to see where you rank so you can prioritize efforts 2. Look for themes and identify opportunity areas •  Small gains could mean big wins Ø  95% of Clicks Happen on Page 1 Ø  60% of Clicks are on Top 3 Results 3. Use this information to drive Marketing Automation campaigns. New insights should fuel content creation and refine focus of all other marketing efforts @webmarketing123 #123webinar
  • 39. We invite you to… Download: 2012 State of Digital Marketing Report bit.ly/2012wm123 webmarketing123.com Email me for a Consultation: ü SEO/PPC/Social Media Marketing ü Measurement/Analytics Approach ü Lead Gen Effectiveness Mike.t@webmarketing123.com Tues. NEXT WEEK’S WEBINAR: 12/11 6 Critical SEO Steps for Website Redesign @webmarketing123 #123webinar