5. Answer:
The red beads represent this type of variation
Question
What are common causes of variation?
6. Answer:
The tool is the only thing that can separate
common and special causes of variation
Question
What are control charts?
7. Answer:
You must trace variation back to this to reduce
variation
Question
What is the source of variation?
8. Answer:
The largest value you would expect due to
common causes of variation on a control chart
Question
What is the upper control limit?
9. Answer:
The minimum number of points you need to
start a control chart (at least according to Bill)
Question
What is five or six?
10. Answer:
You use this type of control chart when you
have frequent data and a way of rationally
subgrouping the data
Question
What is the Xbar-R (or Xbar-s) control chart?
11. Answer:
You use this type of control chart with yes/no
data
Question
What is the p control chart
12. Answer:
This type of control chart is used to monitor
laboratory test methods
Question
What is the X-mR (individuals control chart)
13. Answer:
This process tools separates the vital few or the
trivial many
Question
What is a Pareto diagram?
14. Answer:
This tool was developed by Kaoru Ishikawa
Question
What is the cause and effect (or fishbone)
diagram?
15. Answer:
This tool shows if you have redundant steps in
the process
Question
What is a process flow diagram?
16. Answer:
This tools tells you if there is a linear
relationship between two variables
Question
What is a scatter diagram?
17. Answer:
A histogram tells you these four things.
Question
What are the mode, the range of variation, the
shape of the variation and the relationship to
specifications?
18. Answer:
This measure tells you how well your process
meets specifications
Question
What is process capability?
19. Answer:
These two criteria must be met for data to be
considered counting-type attribute data
Question
What are there is a large opportunity for
defects to occur, but the actual number that
occur is small
20. Answer:
These six major categories are often used on
fishbone diagrams.
Question
What are machines, methods, measurement,
material, people, and environment?
21. Answer:
This tools has these three components: a
written statement, a test, and a decision.
Question
What is an operational definition?
22. Answer:
The absoluteness correctness of a
measurement.
Question
What is accuracy?
23. Answer:
Using data to make processes do what we want
them to.
Question
What is statistical process control?
24. Answer:
The minimum of Cpu and Cpl
Question
What is Cpk?
25. Answer:
When x increases, y decreases
Question
What is negative correlation on a scatter
diagram?
26. Answer:
You have this type of data when the range
between values becomes too large or you have
too few possible values on a range chart.
Question
What is chunky data?
27. Answer:
The quality guru who helped Japan following
WWII
Question
Who is Dr. W. Edwards Deming?
28. Answer:
The calculated value of the standard deviation
is used to determine this measure of process
capability
Question
…
What is Ppk?