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BCS Solutions Presents Believe It Can Be Collected
- 1. BCS Solutions Presents BELIEVE IT CAN BE COLLECTED
- 2. Change Your Mindset Time Your Call for Peak Performance Knowledge is Power
- 3. Focus on what you have to gain Practice to build confidence; go over your script Leverage your discomfort into success by giving yourself a pep talk Choose your attitude; tone, pitch and inflection are important
- 4. Create Momentum Visualize the outcome you want Keep your mood upbeat – it’s contagious Prepare your environment; how can you be comfortable without distraction Read through notes from your last successful call to get fired up and remind yourself how it felt
- 5. This is a tough time for the customer so try and find something to put them at easy at the beginning of the call Charisma can help you succeed Kindness and humor keeps the call calm and professional
- 6. Perfect Timing Make calls when you have the most energy – most often in the morning Focus entirely on the to-do list you’ve developed Maintain an even keel to keep you driving forward
- 7. Know Your Customer What time zone is the customer in? Think about their business and what might be their busy time of the day – avoid it Look at their website to get a name to ask for; it holds more weight than asking for a department
- 8. Have all account information at hand Total debt What was purchased Proof of delivery Previous payment history Were notices previously sent via e-mail or regular mail
- 9. Reaffirm your belief that today is the day! Roll with the punches – be ready for a little push back, but stay professional Smile while you talk – it controls your style Make them feel valued
- 10. Believe It! “Believe it can be done. When you believe something can be done, really believe, your mind will find the ways to do it. Believing a solution paves the way to solution.” ― David J. Schwartz, The Magic of Thinking Big
- 11. Mental Preparation and Creating Momentum Laugh a Little Perfect Timing Know Your Client Be Prepared then Make the Call Believe!
- 12. Next Topic… Write It Down
- 13. Dee Bowden Trainer Education: Bachelor’s and Masters degree in Business Management Interests: Ferris Wheels, Jazz, and Sports Specialization: Collections/Cash Flow Management
- 14. More Information? • Receive the PDF copy of this presentation courtesy of BCS Solutions. Or…. • Text Key Word “Dee” to 773-993-1652 for further information .