6. FCMB - Personal Banking Flagship - Nigeria
Timeline for Project
Key Tasks
Interpret Client Brief and develop mood boards 2 days
Space Planning and initial concept design 5 days
Model /renders for two concept routes 1.5 weeks
Present to Clients and incorporate comments 4 days
and feedback
Design Team
3D Designer concept design/model/visualisation
Design Director design direction & client liaison
Graphic Designer graphic point of sale & way finding
Brief
The key objective was to enhance the customer experience for three key segments, Mass Retail, Small to Medium Enterprises and creating a
differentiated Affluent banking space.
The revised plan needed to accommodate the existing fixed elements, zoning, walls, and circulation. Orientation of loose furniture was to be
re-planned if needed.
Requirements
The introduction of digital communication within the Cash Transaction zone.
The introduction of an interactive digital ‘Learning Wall’ within the Consultation space.
The introduction of interactive technology ‘Alternative Channels’ in the customer waiting area.
The development and design of an Affluent Customer space on the second floor, to include planning, materials, furniture, etc.
The brief was to change the way banking was done within the First City Monument Bank as previously it was run on a traditional banking system of
teller only transactions. We designed a new format where the introduction of electronic banking was presented to the client, who up to this point was
not offered the opportunity to interact with technology within branch.
To deliver the Client Requirements the 2 story building was split into 2 separate areas, downstairs housed the standard personal banking environment
which offered tellers and cash machines. This area was re-designed to offer the customer touch points for internet banking and promotional literature
presented on electronic devices, all of which was supported by trained staff to provide customer assistance with the new technology.
The first floor became a split of working back room areas and the business banking / Affluent Customer space which offered a less formal, more exclu-
sive, banking environment for it’s clients. This area also provided meeting rooms that doubled as staff work points for Account Managers.
17. Samsung - Training room - UK
Timline for project
Key tasks
Initial concept design 4 hours
model/renders 1 day with amends
Design Team
3D designer concept design/model/visualisation
Brief
Redesign the training room for Samsung offices UK to accommodate an informal presentation/training area. The space was to be flexible and offer clear
product displays for changing mobile/tablet designs.
Requirements
This was a quick turnaround project that required minimum fit out costs and included Samsung products to train staff in the specifications of their
mobile devices to better sell their products in the market place.
The space was to be multi-use and the furniture had to be stackable to open the space for events when the room was not being used for training
purposes.
The existing glass structure was to be retained and not obscured leaving good vision into the room from the surrounding environment.
