You should include all your calculations and provide a narrative that explains the formulae you have used within the Excel spreadsheet for submission. You have been asked to review the costs of operations at a production plant that employs 25 staff members. Some of these are permanent staff and some are temporary staff. Since 2009, there have always been 25 staff employed in the production plant, but the ratio of permanent staff to temporary staff has varied. All staff work a 40 hour week. You also have data available since 2009, that relates to the costs of ‘defects’. A ‘defect’ is a product that is not made to a satisfactory standard, and needs to be recalled and replaced.