A slide deck produced for the Digital Government Exhibition at the Titanic Building Belfast showcasing Sysco Software Solutions public sector software implementations built on Microsoft Dynamics.

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3. Built on
Dynamics

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• Manage and present large volumes of
data using Microsoft Power BI.
• Turn data into actionable insights that
lead to higher-quality decision making.
• Empower users with self service
management reports.

5. Visualise data to improve decision making

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Manage enquiries such as
Freedom of Information requests,
complaints and general enquiries
from initial contact to resolution.

8. Cross-Channel
• Traditional & emerging channels.
• Contextual transition across
channels.
• Social and web interactions.
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9. Agent Productivity
• Knowledge-centric support.
• Agent Swarming.
• Visibility across all channels
& applications.
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10. Channel Guidance
• Seamless transfer from unassisted
contact to assisted contact.
• Deflection to lowest cost channel
and aid self service.
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11. Adaptive Service Models
• Proactively guide customers
to the right channel with
right answer based on least
customer effort.
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13. Record and manage all
interactions whether by email,
letter, phone call, social media,
face to face or via the web.
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14. Engage with contacts across a range of channels

15. Microsoft Dynamics was perfect in that;
it was off-the-shelf but we were able to
tailor all of our case management exact
to our procedures.
Sandra McElhinney
RQIA
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17. Microsoft Dynamics Finance provides
compliance and agility.
Increased visibility, internal controls, and
reporting tools can help you (and your
budget) stay a step ahead of compliance
and administrative requirements.
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18. Manage approvals and expenses for
better budgeting and maintain compliance.

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20. Microsoft Dynamics provides a turn-key
solution yet at the same time provides the
flexibility and the ability to customize and
personalize for your unique needs.
It also makes it easier to integrate with
other off-the-shelf applications you might
currently have.
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21. Extensible Toolkit Enables Integration
Business Analysts
Mail Merge Email Templates
Document
Templates
Data Reporting
Workflow Driven
Processes
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22. Extensible Toolkit Enables Integration
Developers
Integration Custom UI
Custom Logic &
Rules
Advanced
Business
Intelligence
Data Modelling
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23. Extensible Toolkit Enables Integration
System Administrators
Users,
Organisations,
Units
Security Roles System Settings Templates
Knowledgebase
Articles
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24. With Dynamics, we have a solution that
enables flexibility. If we have a new procedure
or add a new arm to the business, we can
extend Dynamics to suit our needs.
Sandra McElhinney
RQIA
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26. Now with a Web Portal solution
as standard. Microsoft Dynamics
enables web portal creation with
point and click technology.
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27. Self-service web portals with
seamless integration into back office systems.

28. Web Portal enables our external users to
submit information to RQIA. Not only have we
derived our own internal business benefits but
now the services we regulate can benefit from
Microsoft Dynamics as well.
Sandra McElhinney
RQIA
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29. You can also connect with us on social media. Simply search for Sysco Software Solutions.
Belfast, Northern Ireland
028 9050 8550
Dublin, Ireland
01 676 8900
marketing@sysco-software.com