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Program start
•SOW, budget allocated
•Capacity as monthly User Story
Points
•Supplier feature crew ramp-up
•Backlog initiation
Quarterly planning
•Supplier capacity is adjusted at
Quarter boundaries
•Microsoft to maintain 2 sprints
worth of user stories meeting DoR
•Schedule UAT or no UAT
Delivery by sprint
•2 weeks sprints
•Independent Feature Crew and
Scrum
•Sync at Scrum of Scrums
•CD/CI, shared code branch and pre-
prod environment
Warranty period
•Bugs fixed per SLA “or else” penalty
system
•No extra charge to Microsoft for
supplier poor job
Backlog grooming
[Microsoft]
• Maintains 2 sprints worth of user stories per
Definition of Ready
• User story points draft
Review and bid
[Supplier]
• User story point bid
Execution and delivery
[Supplier]
• 40% paid when self-assess meet Definition
of Done
• 2 weeks sprints
Review for acceptance
[Microsoft]
• 40% paid when accepted per Definition of
Done requirements
• 5 work days time-bound after sprint
Warranty Period
[Supplier]
• Time-bound
• 20% paid at UAT Exit
• Penalty system for significant Prod issues
“Framework Design Guidelines”
Microsoft - Feature Crew Model in Managed Services
Microsoft - Feature Crew Model in Managed Services
Microsoft - Feature Crew Model in Managed Services
Microsoft - Feature Crew Model in Managed Services

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Microsoft - Feature Crew Model in Managed Services

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Program start •SOW, budget allocated •Capacity as monthly User Story Points •Supplier feature crew ramp-up •Backlog initiation Quarterly planning •Supplier capacity is adjusted at Quarter boundaries •Microsoft to maintain 2 sprints worth of user stories meeting DoR •Schedule UAT or no UAT Delivery by sprint •2 weeks sprints •Independent Feature Crew and Scrum •Sync at Scrum of Scrums •CD/CI, shared code branch and pre- prod environment Warranty period •Bugs fixed per SLA “or else” penalty system •No extra charge to Microsoft for supplier poor job
  • 7. Backlog grooming [Microsoft] • Maintains 2 sprints worth of user stories per Definition of Ready • User story points draft Review and bid [Supplier] • User story point bid Execution and delivery [Supplier] • 40% paid when self-assess meet Definition of Done • 2 weeks sprints Review for acceptance [Microsoft] • 40% paid when accepted per Definition of Done requirements • 5 work days time-bound after sprint Warranty Period [Supplier] • Time-bound • 20% paid at UAT Exit • Penalty system for significant Prod issues