The document outlines the user flow for scheduling a test drive through Hyundai's mobile and desktop websites. The mobile process involves a 7-step user flow where the user chooses a vehicle, date, location, music genre, and provides account information before reviewing and submitting their request. The desktop process is more detailed, first allowing the user to choose a vehicle, date, and location, before providing account info that is passed to their mobile device to complete the ID scan and submission. Upon completion, both provide a confirmation message noting the request was sent and the user will be contacted when a dealership accepts the appointment.

1. Hyundai Drive Web
UX Documentation
Tue Sep 13 2016

2. MOBILE WEB
2
MOBILE WEB

3. 3
0. START
Schedule a test Drive
1. Choose:
Vehicle
2. Choose:
Date & Time
3. Choose:
Location or
Dealership
4. Choose:
Music
5. Take / Upload photos of
front and back of the driver’s
license
User Info
- name
- email
- mobile phone #
6. Review Appointment
Details
Next Next Next
7. Request Sent! Check your
phone for a confirmation text.
Next
Send
Request
Data from Web
Registrant
Dealership
Broadcast
9. Sales Agent
- Verify request details
- Accepts request
TD Accepted:
Connection made
between Sales Agent
and Web Registrant in
the system
12. Confirmation Message
SMS / Channel of
communication created
Duration of time until
request gets
accepted
11. Twilio API
8. & 10. Drive API
Messages between
agent and web
registrant
ID Scan Intro Success
License Import
Successful
Upload
ID Scan API
ID Scan Front Flip & Repeat
MOBILE USERFLOW

4. 1. Choose a vehicle 2. Choose a date & time 3. Choose a pick-up location 4. Choose a music genre
MOBILE - TEST DRIVE REQUEST
4

5. 5. Account Information 5. ID Scan - Front 5. ID Scan - Flip to Scan Back Interstitial 6. Review & Submit Request
ACCOUNT INFO & REVIEW REQUEST
5

6. Thanks for booking with Hyundai
Drive! We’ll text you as soon as a
dealership confirms your request.
Tap this link to track your drive with
the Hyundai Drive App goo.gl/
Dsksf
[Dealership] has accepted your test
drive for [date & time] at [location].
Reply here to chat with your agent
or text CANCEL to stop receiving
SMS updates
Hyundaiusa.com
9:41 AMTH
Hyundaiusa.com Global Navigation
returnspace123
mnbvcxz
lkjhgfdsa
poiuytrewq
Request Sent! Confirmation SMS Messages App Download Via SMS Deeplink Web Account Link Mobile App
CONIRMATION MESSAGE & SMS
6

7. DESKTOP WEB
7
DESKTOP WEB

8. 8
ID Scan Intro
Hyundaiusa.com
9:41 AMTH
Hyundaiusa.com Global Navigation
returnspace123
mnbvcxz
lkjhgfdsa
poiuytrewq
13. Tap URL in SMS to deep
link to download Drive App
from app store
14. Drive App Installed +
Complete User Creation
Download
& Install
Drive App
Import
Success
0. START
Schedule a test Drive
1. Choose:
Vehicle
2. Choose:
Date & Time
3. Choose:
Location or
Dealership
4. Choose:
Music
5. Take / Upload photos of
front and back of the driver’s
license
User Info
- name
- email
- mobile phone #
6. Review Appointment
Details
Next Next Next
7. Request Sent! Check your
phone for a confirmation text.
Next
Send
Request
Data from Web
Registrant
Dealership
Broadcast
9. Sales Agent
- Verify request details
- Accepts request
TD Accepted:
Connection made
between Sales Agent
and Web Registrant in
the system
12. Appointment Confirmation
Message SMS / Channel of
communication created
Duration of time until
request gets
accepted
11. Twilio API
8. & 10. Drive API
Messages between
agent and web
registrant
Valid
License
Upload Welcome to Hyundai Drive! Use the
this link and follow the instructions
on the screen to proceed goo.gl/
Dsksf
[Dealership] has accepted your test
drive for [date & time] at [location].
Reply here to chat with your agent
or text CANCEL to stop receiving
SMS updates
ID Scan API
SMS ID Scan
Front
Flip & Repeat
Text a URL Upload a File
DESKTOP USERFLOW

9. Introduction Choose Vehicle Choose Date & Time
Choose Vehicle Grid
DESKTOP - TEST DRIVE REQUEST Part 1
9

10. Choose a Location Choose Music Genre Account Info - Pass to Mobile
Choose a Location - Dealer Account Info - Device Upload
DESKTOP - TEST DRIVE REQUEST Part 2
10

11. License Capture SMS ID Scan Intro ID Scan Front ID Scan Flip Interstitial
MOBILE - ID SCAN Part 1
11

12. ID Scan Back ID Scan Success Review Appointment Details Request Sent! Confirmation
MOBILE - ID SCAN Part 2
12

13. Review Appointment Details Request Sent! Confirmation
DESKTOP - REVIEW DETAILS & SENT CONFIRMATION
13