1. Presented by Dan Bui, Rebecca Chen, Matthias Dyckerhoff,
Jessica Lau, Ziad Sabbagh
WestJet FuelWestJet Fuel
2. 2
Who is WestJet?
Company Overview
Founded in 1996
Canadian low
cost carrier
Over 100 destinations
In Canada, United States,
Europe, Mexico, Central
America and the Caribbean
9th
largest airline
In North America by
passengers carried
3. 3
WestJet Mainline
Fleet of Boeing 737-200,
600, 700, and 800 series
WestJet Encore• Low-cost regional airline
• Fleet of Bombardier
Q400 NextGen turboprop
aircrafts
• Currently testing out the
new EFB system
4. 4
Problem Statement
How can WestJet improve the accuracy of
their fuel uplift data during the transition
to the Electronic Flight bag into their
airline?
5. 5
How the fueling process works
Process Flow Chart
Uplifts fuel and
gives fuel ticket
Does the information match?
Encore?
OCC
Fuel Management
System
Fuel Plus
Sends fuel
information Manually
reconcile
Input data into system
Fueler Pilot
ACARS EFB & ACARS
YESNO
Invoice
NO YES
Pay
Vendors
Finance Team
Automatic
payment
Fuel vendor creates invoice
6. 6
Fuel Data Source Frequency
Data Analysis
Pilot/Finance team entered dataFMR
CLM
JFT
EST
Calculated load message (auto
calculated when no amount
entered by pilot)
Jet fuel ticket (3rd
party contractor)
Estimated amount based on the
route
7. 7
Frequency of source errors
Data Analysis
15 100out of
Encore flights
3 100out of
Mainline flights
11. 11
What WestJet could do
Alternatives
• Pre-flight check list
• Frequent memos
• Simplify data entry process
Increase Compliance
• Change role of fueler
• Utilize iPads
Process Improvements
• Eliminate physical delivery
• Send information via Bluetooth
Ticket-less System
• Pilots takes photos of fuel slip
• Signature box
Change how pilots enter the data
Recommendation
14. 14
Risk Mitigation
Risk mitigation chart
Risk Impact Probability Severity Contingency Owner
System not
accepted by pilots
Lack of buy in L H
Change management
policies
HR and
Standards
Pilots
EFB and iPad
system is a failure
Mass confusion
over data entry,
pilots reject system
M L
Slow implementation
with lots of testing
between modules &
2-way
communication
streams
In-House IT
Department &
Training Pilots
Long and
uncertain
implementation
time
Discouragement of
EFB system leading
to a failure of the
system
H L Milestones
WestJet
(everyone)
