Process for TeaWorkflow Production Picking, Processing, and Packaging TPicking, Processing, and Packaging Teaea FARM Start Workers pick tea leaves Leaves are put into 50 kg bags Bags are moved to a processing area PROCESSING Bags of tea are reweighed Leaves are spread across pans and troughs Leaves are withered on pans Leaves are cooled Leaves are removed from pans and reweighed Leaves are moved onto special trays and rolled Leaves go through a first drying Leaves are cooled Leaves are put into new trays for a second drying Leaves are removed from trays and reweighed; poor-quality leaves are thrown away Leaves are visually inspected Poor-quality leaves are thrown away Leaves are moved to an oxidizing area Leaves are oxidized Leaves get a final drying to complete the oxidation process Leaves are cooled Leaves are sent to packaging and shipping PACKAGING AND SHIPPING Leaves are weighed Leaves are sorted; small, misshaped, or discolored tea leaves are discarded Leaves are weighed Leaves get a second sorting Leaves are put into paper tea bags and sealed Tea bags are wrapped in paper packets Tea bags are sealed Wrapped tea bags are sorted into cardboard packs of 20 Cardboard packs are sealed and wrapped in plastic Boxes are sorted into shipping boxes Shipping boxes are wrapped and sealed, ready to be shipped End Process Workflow for Tea ProductionFARMStartPROCESSINGPACKAGING AND SHIPPINGEnd Project Charter for Workflow Process Improvement Elimination of Waste and Improved Sustainability in Workflow Contents Executive Summary Scope Statement Business Objectives Project Details Requirements Deliverables Estimated Schedule Estimated Budget Risks Completion Criteria Define Project Success Alternatives Stakeholders Project Manager Project Authorization Issue Log Executive Summary As the company plans to apply for B Corp Certification within the next five years, is important to analyze our production workflow processes to look for reductions in waste and improve sustainability metrics. Scope Statement The purpose of this project is to analyze and look for improvements in our tea production workflow process. We primarily want to analyze the workflow processes from a lean manufacturing perspective to look for waste and to focus our processes on improving quality for the end user. We also want to analyze the workflow processes from a sustainability perspective and consider how we can make our production workflow processes friendlier to the planet as a whole. Business Objectives Analyze workflow processes for improvements to increase the company’s overall sustainability metrics Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add value to our product’s end users Analyze workflow processes to improve chances the organization is approved as a Certified B Corporation Project DetailsRequirements Simplify the tea pro ...

1. Process for TeaWorkflow Production
Picking, Processing, and Packaging TPicking, Processing, and
Packaging Teaea
FARM
Start
Workers pick
tea leaves
Leaves are put
into 50 kg bags
Bags are
moved to a
processing area
PROCESSING
Bags of tea are
reweighed
Leaves are spread
across pans and
troughs
Leaves are
withered on pans

2. Leaves
are cooled
Leaves are removed
from pans and
reweighed
Leaves are moved
onto special trays
and rolled
Leaves go
through a first
drying
Leaves are
cooled
Leaves are put
into new trays for
a second drying
Leaves are removed from trays
and reweighed; poor-quality
leaves are thrown away
Leaves are visually
inspected
Poor-quality leaves
are thrown away

3. Leaves are
moved to an
oxidizing area
Leaves are
oxidized
Leaves get a final
drying to
complete the
oxidation process
Leaves are
cooled
Leaves are sent to
packaging and
shipping
PACKAGING
AND SHIPPING
Leaves are
weighed
Leaves are sorted;
small, misshaped, or
discolored tea leaves
are discarded
Leaves are

4. weighed
Leaves get a
second sorting
Leaves are put
into paper tea
bags and sealed
Tea bags are
wrapped in
paper packets
Tea bags are
sealed
Wrapped tea bags are
sorted into cardboard
packs of 20
Cardboard packs
are sealed and
wrapped in plastic
Boxes are sorted
into shipping
boxes
Shipping boxes are
wrapped and sealed,
ready to be shipped

5. End
Process Workflow for Tea
ProductionFARMStartPROCESSINGPACKAGING AND
SHIPPINGEnd
Project Charter for Workflow Process Improvement
Elimination of Waste and Improved Sustainability in Workflow
Contents
Executive Summary
Scope Statement
Business Objectives
Project Details
Requirements
Deliverables
Estimated Schedule
Estimated Budget
Risks
Completion Criteria
Define Project Success
Alternatives
Stakeholders
Project Manager
Project Authorization
Issue Log
Executive Summary
As the company plans to apply for B Corp Certification within
the next five years, is important to analyze our production
workflow processes to look for reductions in waste and improve
sustainability metrics.

6. Scope Statement
The purpose of this project is to analyze and look for
improvements in our tea production workflow process. We
primarily want to analyze the workflow processes from a lean
manufacturing perspective to look for waste and to focus our
processes on improving quality for the end user. We also want
to analyze the workflow processes from a sustainability
perspective and consider how we can make our production
workflow processes friendlier to the planet as a whole.
Business Objectives
Analyze workflow processes for improvements to increase the
company’s overall sustainability metrics
Analyze workflow processes for ways to reduce waste or
unnecessary steps that don’t add value to our product’s end
users
Analyze workflow processes to improve chances the
organization is approved as a Certified B Corporation
Project DetailsRequirements
Simplify the tea production workflow using lean manufacturing
principles to increase efficiency
Reduce use processes and materials that are not environmentally
friendly
Make process and material changes that cannot increase
manufacturing costs
Deliverables
Updated process flowchart
Cost-benefit analysis of changes
Summary of changes that specifically note sustainability
measures used
Estimated Schedule
The project should be completed within two months of project
kickoff.

7. Project Milestones or Phases
Estimated Completion Date
Project Kickoff
Day 1
Analysis of Current Workflow Process
Day 21
Completion of Research Around Potential Changes
Day 42
Final Recommendations
Day 53
End of Project
A week after the final set of recommendations is created
Estimated Budget
This project has a limited budget of $30,000. Funds are
allocated for travel, research, and the hiring of a third-party
contractors to support the analysis. Risks
Removal of critical processes could lead to overall production
errors or bottlenecks.
Removal of processes could lead to less safe working
environments for employees.
Removal of processes could lead to a lower quality end product
and then lower sales and damage to the company brand.
Completion Criteria
The project is considered complete when a new, streamlined
workflow process has been recommended based on analysis and
research and has met requirements.
Define Project Success
The workflow production process limits waste as much as
possible and is as sustainable as possible, or will improve
processes by reducing waste and improving sustainability.
Improved sustainability will be viewed from the perspective of
the application to be a Certified B Corporation.
Alternatives

8. The main alternatives to the project are not to review or change
internal workflow processes or to use a different operations
process or philosophy that differs from lean manufacturing,
such as total quality management or Six Sigma.
Stakeholders
List all known project stakeholders.
Name
Project Role
Organization
Chief Operations Officer
Project Sponsor
NationaliTeas Corporate Office
Director of Production
Project Team
NationaliTeas Manufacturing Division
Director of Quality Control
Project Team
NationaliTeas Manufacturing Division
Project Manager
Jennifer Smith
Project Authorization
By initialing each page and signing below, the chief operations
officer and the project sponsor approve the project described
herein and authorize it to begin.
Issue Log
Issues that come up after the charter has been approved should

9. be added below and reviewed for impact on cost, scope, and
alignment to the original project requirements. Each issue
should be addressed, either through a short explanation of why
it does not need to be acted on or an explanation of how it will
be resolved.
There is general confusion among stakeholders regarding their
level of decision-making power, involvement, and scheduling of
major project milestones.
A stakeholder has recommended a change from the existing
product packaging to a shiny foil packaging for aesthetic
reasons, and they have asked for this be built into the process
workflow documents.
The procurement department wants to triple the project budget
to allocate more funds to researching, testing, and finding a new
supplier for compostable packaging materials.
Project Charter for Workflow Process Improvement Page 1
QSO 321 Process Workflow for Tea Production
The flowchart covers the steps involved in picking, processing,
and packaging and shipping tea. The outline below detasils
these steps at each stage of the process.
Farm
Workers pick usable tea leaves from the field
Picked tea leaves are weighed and grouped into 50 kg bags
Bags of weighed tea are moved to a processing area
Processing
Bags of tea are reweighed at the processing facility
Tea leaves are spread across pans and troughs
Tea leaves are withered on pans
Tea leaves are cooled
Tea leaved are removed from pans and reweighed
Tea leaves are moved onto special trays and put through a
rolling machine

10. Tea leaves go through their first drying
Tea leaves are cooled
Tea leaves are removed from special rolling trays and put into
new trays to go through a second drying machine
Tea leaves are removed from trays and reweighed; poor-quality
leaves are thrown away
Tea leaves are visually inspected
Poor-quality leaves are thrown away
Tea leaves are moved to an oxidizing area
Tea leaves are oxidized
Tea leaves go through their final drying to complete the
oxidation process
Tea leaves are cooled
Tea leaves are sent to packaging and shipping
Packaging and Shipping
Tea leaves are weighed
Tea leaves go through the first sorting machine; small,
misshaped, or discolored tea leaves are discarded
Tea leaves are weighed
Tea leaves go through a second sorting
Tea leaves are put into paper tea bags and sealed
Tea bags are wrapped in paper packets
Tea bags are sealed
Wrapped tea bags are sorted into cardboard packs of 20
Cardboard packs are sealed and wrapped in plastic
Boxes are sorted into shipping boxes
Shipping boxes are wrapped and sealed, ready to be shipped