2. 1. Send a bystander, or possibly two to make
the call.
2. Tell the caller to ring 000. (In some remote
areas, there may be a local number to call.)
3. Tell the caller to give the operator the
necessary information. Most operators will
ask the following important facts.
a. Give the exact address or location of the
emergency and the name of the city or
town. Give the names of nearby cross street
or roads landmarks, the name of the
building the floor and the room number.
b. telephone number from which the call is
being made
c. callers name
d. what happened. (ex. A car collision or
fall)
E. how many people involved
f. condition of the victim. (ex. Chest pain,
trouble breathing, no pulse, bleeding
g. first aid being given.

3. 4. Tell the caller not to hang up until the operator
hangs up. Make sure the operator has all the
information needed. The ambulance operator may
also be able to give the caller instruction on how
best to care of the victim until help arrives.
5. Tell the caller to report you after making the call
and tell you what the operator said.

4. At times, you may be unsure if emergency
personnel are needed. Example, the victim may
say not to call an ambulance because of the
embarrassment about creating a scene.
General Rule
•Unconsciousness or altered conscious state.
•Breathing Problems.
•Persistent chest or abdominal pain
•Severe Bleeding
•Vomiting Blood or passing blood.
•Poisoning.
•Seizures, severe headache or slurred speech.
•Injuries to head, neck or back.

5. There are also special
situations that warrant
calling emergency
personnel for assistance.
This include:
•Fire or explosion
•The Presence electrical
wires
•Car collisions with injured
victims.
•Victims who cannot be
moved easily.

7. The Secondary
survey has three
basic steps:
1.Question the victim and
bystanders.
2.Check vital signs.
3.Do a head to toe
examinations.

8. 1. Question the victim and
bystanders
•
•
•
•
What happened?
Do you fell pain anywhere
Do you have any allergies
Do you have any medical
conditions or are you taking
any meditation

9. 2. Check
vital signs
 Changes in breathing
 gasping for air
 noisy breathing, including whistling
sounds, crowing, gurgling
Painful breathing
 Change in pulse
 Irregular pulse
 weak and hard-to-find pulse
 excessively fast or slow pulse.
 Changes in skin appearance and
temperature
-flush, pale or bluish face

10. 3. Perform a Head-to-toe
examination
•Taking the carotid pulse
•Taking the Radial pulse
•Ask the victim to move her head
from side to side to check the
neck.
•Check the arms by asking the
victims to bend her arms one at a
time.
•Check the legs by asking the
victim to bend her legs one at a
time.

11. 1. Prevent further injury
2. Monitor the ABC.
3. Help the victim to rest
in the most comfortable
position.
4. Maintain normal body
temperature
5. Reassure the victim
6. Provide any specific
care needed.