Case studies of financial services in the social media space.

1. FINANCIAL SERVICES & SOCIAL MEDIA
PRESENTED BY CRYSTAL NAOMI CROSBY & SAM MAULE

3. Customer Service
41%
Fees and Rates
31%
Honesty of Bank
15%
Wait Time at Bank
9%
Bank Website
2%
Bank Reward
Systems
2%

4. COMMUNITY OF PRACTICE
BANKING
CUSTOMER SERVICE RAILROAD

5. COMMUNITY OF PRACTICE
CARDS

6. Gamification

7. COMMUNITY OF PRACTICE
BANKING

8. COMMUNITY OF PRACTICE
WEALTH

9. COMMUNITY OF PRACTICE
MORTGAGE

14. • when you convince yourself it's too late to learn.
• when you convince yourself you have nothing new to teach anyone.
Staying old (to your craft, or position, or
organization) when you know you shouldn't is
the easy choice. And its only reward is that it's
easy. Challenging your resistance to become
young again is hard. It takes planning,
persistence, sacrifice and courage. And love:
love of the challenge, love of the work and the
joyous possibility of becoming young to
something once more.
“
“