Upcoming SlideShare
Assertive Niceness
- 1. © 2017 Versay Solutions Assertive Niceness: How to Turn Around a Toxic Team Crispin Reedy, Versay Solutions @crispinTX crispinreedy.com #BigD17
- 2. © 2017 Versay Solutions • Voice User Interface Designer • 15+ years in the field • Former coder; got interested in UX • President of the Association for Voice Interaction Design • Consultant for Versay Solutions @crispinTX crispinreedy.com
- 3. © 2017 Versay Solutions Session Description •Designing and delivering as a team isn’t always easy. Sometimes teams get crosswise with each other, clients get suspicious, deliverables get dropped, and things just aren’t going your way. •This session will explore core characteristics of successful teams, how to cope when things get bad, and ways to reset the environment (even if you’re not the leader!)
- 4. © 2017 Versay Solutions Format •What to Aspire To •Assertive Niceness •Discussion
- 5. © 2017 Versay Solutions What to Aspire To
- 6. © 2017 Versay Solutions Google’s Project Aristotle “What makes a team effective at Google?” The Odyssey Online
- 7. © 2017 Versay Solutions Why Aristotle? The Odyssey Online “The whole is more than the sum of its parts.”
- 8. © 2017 Versay Solutions What is a team? The Odyssey Online Team members need one another to get work done
- 9. © 2017 Versay Solutions rework.withgoogle.com Executives Team Leaders Team Members Sales Performance Google’s Measure of Effectiveness
- 10. © 2017 Versay Solutions •180 teams •Composition •Dynamics •Interviews with leaders •Existing survey data rework.withgoogle.com Methodology
- 11. © 2017 Versay Solutions •Group dynamics •Skill sets •Personality traits •Emotional intelligence •Demographics rework.withgoogle.com Survey Questions
- 12. © 2017 Versay Solutions •What factors: • Impacted multiple outcome metrics? • Showed up in different kinds of teams? • Were consistent? • Were statistically significant? rework.withgoogle.com Analysis
- 13. © 2017 Versay Solutions •Colocation of teammates •Consensus-driven decision making •Extroversion •Individual performance •Workload •Seniority •Team size •Tenure rework.withgoogle.com What Didn’t Matter
- 14. © 2017 Versay Solutions
- 15. © 2017 Versay Solutions thehappycatsite.com Psychological Safety
- 16. © 2017 Versay Solutions A shared belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes Amy Edmonson Psychological Safety
- 17. © 2017 Versay Solutions Frame the work as a learning problem, not an execution problem Amy Edmonson Psychological Safety
- 18. © 2017 Versay Solutions Acknowledge your own fallibility Amy Edmonson Psychological Safety
- 19. © 2017 Versay Solutions Model curiosity and ask lots of questions Amy Edmonson Psychological Safety
- 20. © 2017 Versay Solutions Comfort Zone Learning Zone (Performance Zone) Apathy Zone Anxiety Zone Amy Edmonson Motivation & Accountability PsychologicalSafety Low Low High High
- 21. © 2017 Versay Solutions
- 22. © 2017 Versay Solutions Individuals have clear roles and responsibilities. Everybody understands what everybody else is doing rework.withgoogle.com Dependability
- 23. © 2017 Versay Solutions Everyone knows the team goals and the plan for achieving them Team meetings have a clear agenda and designated leader. rework.withgoogle.com Structure and Clarity
- 24. © 2017 Versay Solutions People on the team give each other positive feedback when applicable People are willing to volunteer to help others People publicly hand out appreciation for others when things go well rework.withgoogle.com Meaning
- 25. © 2017 Versay Solutions Co-create a clear vision that reinforces how each team member’s work directly contributes to the team’s and broader organization's goals. Reflect on the work you're doing and how it impacts users or clients and the organization. Adopt a user-centered evaluation method and focus on the user. rework.withgoogle.com Impact
- 26. © 2017 Versay Solutions When It All Goes Wrong
- 27. © 2017 Versay Solutions Team Blame & Whine Toxic Tina Serious Problems
- 28. © 2017 Versay Solutions Meta Skills
- 29. © 2017 Versay Solutions (as much as you can)
- 30. © 2017 Versay Solutions Get outside of it
- 31. © 2017 Versay Solutions Mindfulness
- 32. © 2017 Versay Solutions Find A Friend
- 33. © 2017 Versay Solutions Assertive Niceness
- 34. © 2017 Versay Solutions Why Assertive? Why Nice? Assertive Niceness
- 35. © 2017 Versay Solutions Be Brave! Don’t Witch-Hunt, Troubleshoot Expect Niceness Have Small Fun Get Face-to-Face Use Active Listening Foster Happy Decision-Making Assertive Niceness
- 36. © 2017 Versay Solutions Team members feel safe to take risks and be vulnerable in front of each other Frame the work as a learning problem, not an execution problem Acknowledge your own fallibility Model curiosity and ask lots of questions Amy Edmonson Psychological Safety
- 37. © 2017 Versay Solutions Bravery
- 38. © 2017 Versay Solutions Don’t Witch-Hunt, Troubleshoot
- 39. © 2017 Versay Solutions Expect Niceness Expectancy Bias Yourself Towards Niceness
- 40. © 2017 Versay Solutions Bodhisattva Never- Disparaging
- 41. © 2017 Versay Solutions Small Fun
- 42. © 2017 Versay Solutions Get Face To Face
- 43. Active Listening
- 44. © 2017 Versay Solutions Don’t sweat the small stuff Make Yes the default (if you can) Always lead with a recommendation Then go to choices, backed up with reasons for A or B Educate your business team about design! Keep the focus on project goals When you really want to say “No”… Happy Decision Making
- 45. © 2017 Versay Solutions Be Brave! Don’t Witch-Hunt, Troubleshoot Expect Niceness Have Small Fun Get Face-to-Face Active Listening Foster Happy Decision-Making Assertive Niceness
- 46. © 2017 Versay Solutions Discussion
- 47. © 2017 Versay Solutions @crispinTX Crispin Reedy Thanks!
Login to see the comments