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Don’t Hire More Coaches
Increase your coaching capacity
xodiacmaking every team thrive
© 2017, Xodiac Inc. All rights rese...
Who am I?
• Gino Marckx
• Business Improvement Consultant, Coach, Team
Builder, Developer
• Passionate about “making every...
© 2017, Xodiac Inc. All rights reserved.cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
PEOPLE AT WORK
© 2017, Xodiac Inc. All rights reserved.
“ ”– Customer
We need 30 coaches
Challenges
Good coaches are hard to find
© 2017, Xodiac Inc. All rights reserved.
Challenges
Good coaches are hard to find
Experienced coaches are expensive
© 2017, Xodiac Inc. All rights reserved.
Challenges
Good coaches are hard to find
Experienced coaches are expensive
Support for only the happy few
© 2017, Xodiac In...
© 2017, Xodiac Inc. All rights reserved.
What is coaching?
© 2017, Xodiac Inc. All rights reserved.cb woodleywonderworks - heartfelt coaching
Coaching objective
© 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved.
• Work in small groups...
Oxford Dictionary
coach2 verb
1. Train or instruct (a team or player)

‘he moved on to coach the England team’
1.1. Give (...
Agile coaching
1. Build independent capability to achieve the business objectives of
the project/team/organization
2. Crea...
© 2017, Xodiac Inc. All rights reserved.
Redefining the problem
© 2017, Xodiac Inc. All rights reserved.
Delivery capability
Current Team Capability
Coaching advice
+
Few teams
© 2017, Xodiac Inc. All rights reserved.
Delivery capability
Current Team Capability
Coaching advice
+
Few teams
Delivery ...
• Assess and analyze the
environment (individual,
team, results, …)
• Identify important
issues
• …
• Provide suggestions
...
Coaching context
© 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved.
• Work in small groups
•...
Common challenges
• Resistance to change
• Disbelief
• What’s in it for me?
• Lack of context leads to impractical advice
...
Mitigating challenges
© 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved.
• Work in small gro...
Some strategies
• Demand outcomes, not process
• Pull-Based coaching
• Coaches clinics
• Open space coaching
• Establishme...
© 2017, Xodiac Inc. All rights reserved.
Our approach
1. Establish ‘Agile Thinking’
• Establish common language
• Introduce a framework for results oriented thinking
• Independ...
1 Observe
Make it stick
Recommend2
3
1. Establish ‘Agile Thinking’
• Establish common language
• Introduce a framework for...
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Seek Fast F...
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Seek Fast F...
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Iterate4
Se...
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Reduce Wast...
Agile Thinking principles
© 2017, Xodiac Inc. All rights reserved.
Know the Objective1
Understand the Context2
Reduce Wast...
2. Elevate team members
• Identify influencing team members that demonstrate

Agile Thinking
• Design and implement a coach...
1 Observe
Make it stick
Recommend2
3
2. Elevate team members
• Identify influencing team members that demonstrate

Agile Th...
Example topics
• Basics of agile coaching: What is coaching? How is it different from consulting, mentoring, therapy?
• Wo...
3. Setup community
• Create global peer coaching support
• Discuss challenges
• Run coaching kata
• Incentivize contributo...
1 Observe
Make it stick
Recommend2
3
3. Setup community
• Create global peer coaching support
• Discuss challenges
• Run c...
Later… 1a. Define metrics
• Directly linked to business or process outcome
• Answering relevant questions
• Independent fr...
1 Observe
Later… 1a. Define metrics
• Directly linked to business or process outcome
• Answering relevant questions
• Inde...
Example questions
• How long does it take to deliver a story/function/feature?
• Is there enough budget/time in the schedu...
© 2017, Xodiac Inc. All rights reserved.
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
© 2017, Xodiac Inc. All rights reserved.
?
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
© 2017, Xodiac Inc. All rights reserved.
?
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
Agi...
© 2017, Xodiac Inc. All rights reserved.
?
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
Agi...
© 2017, Xodiac Inc. All rights reserved.
?
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
Agi...
© 2017, Xodiac Inc. All rights reserved.
?
Delivery capability
Current Team Capability
Coaching advice
?
+
+
All teams
Agi...
© 2017, Xodiac Inc. All rights reserved.
A few things to remember…
© 2017, Xodiac Inc. All rights reserved.
Ensure the problem is well defined and understood
Build strategies around the real...
Thank you!
! @ginomarckx
" ginomarckx
# gino.marckx@xodiac.ca
$ www.xodiac.ca
xodiacmaking every team thrive
© 2017, Xodia...
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Increase your coaching capacity

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This presentation was delivered at Toronto Agile Community Conference in 2017

Published in: Leadership & Management
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Increase your coaching capacity

  1. 1. Don’t Hire More Coaches Increase your coaching capacity xodiacmaking every team thrive © 2017, Xodiac Inc. All rights reserved.cb NicolasBlouin.com - Sea of Red
  2. 2. Who am I? • Gino Marckx • Business Improvement Consultant, Coach, Team Builder, Developer • Passionate about “making every team thrive” © 2017, Xodiac Inc. All rights reserved.
  3. 3. © 2017, Xodiac Inc. All rights reserved.cab Lisa Vanovitch - Group Work “Geopolitical Aspects” PEOPLE AT WORK
  4. 4. © 2017, Xodiac Inc. All rights reserved. “ ”– Customer We need 30 coaches
  5. 5. Challenges Good coaches are hard to find © 2017, Xodiac Inc. All rights reserved.
  6. 6. Challenges Good coaches are hard to find Experienced coaches are expensive © 2017, Xodiac Inc. All rights reserved.
  7. 7. Challenges Good coaches are hard to find Experienced coaches are expensive Support for only the happy few © 2017, Xodiac Inc. All rights reserved.
  8. 8. © 2017, Xodiac Inc. All rights reserved. What is coaching?
  9. 9. © 2017, Xodiac Inc. All rights reserved.cb woodleywonderworks - heartfelt coaching
  10. 10. Coaching objective © 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Brainstorm ideal coaching outcomes. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
  11. 11. Oxford Dictionary coach2 verb 1. Train or instruct (a team or player)
 ‘he moved on to coach the England team’ 1.1. Give (someone) extra teaching.
 ‘she was coached for stardom by her mother’ 1.2. Teach (a subject or sport) as a coach.
 ‘he teaches history and coaches rugby’ 1.3. Give (someone) instructions as to what to say or do in a particular situation.
 ‘he had improperly coaches a witness to testify more credibly’ 1.4. Give (someone) professional advice on how to attain their goals. © 2017, Xodiac Inc. All rights reserved.Oxford Dictionary - https://en.oxforddictionaries.com/definition/coach
  12. 12. Agile coaching 1. Build independent capability to achieve the business objectives of the project/team/organization 2. Create a mindset of continuous improvement, continuously challenging the status quo © 2017, Xodiac Inc. All rights reserved.
  13. 13. © 2017, Xodiac Inc. All rights reserved. Redefining the problem
  14. 14. © 2017, Xodiac Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice + Few teams
  15. 15. © 2017, Xodiac Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice + Few teams Delivery capability Current Team Capability Coaching advice ? + + All teams
  16. 16. • Assess and analyze the environment (individual, team, results, …) • Identify important issues • … • Provide suggestions based on expertise • Challenge questionable actions or status quo • … • Create a supportive environment • Teach thought process • Build team • … 3 Make it stick Coaching activities © 2017, Xodiac Inc. All rights reserved. 1 Observe 2 Recommend
  17. 17. Coaching context © 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Brainstorm what challenges coaches face, what makes it difficult for coaches to reach their objective. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
  18. 18. Common challenges • Resistance to change • Disbelief • What’s in it for me? • Lack of context leads to impractical advice • Agile practices do not always fit • Capacity to learn something new • … © 2017, Xodiac Inc. All rights reserved.
  19. 19. Mitigating challenges © 2017, Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Pick one of: observe, recommend, make it stick. Brainstorm what can reduce the impact of the challenges in that area. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
  20. 20. Some strategies • Demand outcomes, not process • Pull-Based coaching • Coaches clinics • Open space coaching • Establishment of coaching career path and training • One question a day • … © 2017, Xodiac Inc. All rights reserved.
  21. 21. © 2017, Xodiac Inc. All rights reserved. Our approach
  22. 22. 1. Establish ‘Agile Thinking’ • Establish common language • Introduce a framework for results oriented thinking • Independent from Scrum, Kanban, … • Increase (self) coach-ability • While identifying apprentice coaches and training Agile Thinking trainers © 2017, Xodiac Inc. All rights reserved.
  23. 23. 1 Observe Make it stick Recommend2 3 1. Establish ‘Agile Thinking’ • Establish common language • Introduce a framework for results oriented thinking • Independent from Scrum, Kanban, … • Increase (self) coach-ability • While identifying apprentice coaches and training Agile Thinking trainers © 2017, Xodiac Inc. All rights reserved.
  24. 24. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved.
  25. 25. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1
  26. 26. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2
  27. 27. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Seek Fast Feedback3
  28. 28. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Seek Fast Feedback3
  29. 29. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Iterate4 Seek Fast Feedback3
  30. 30. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Reduce Waste5 Iterate4 Seek Fast Feedback3
  31. 31. Agile Thinking principles © 2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Reduce Waste5 Collaborate6Iterate4 Seek Fast Feedback3
  32. 32. 2. Elevate team members • Identify influencing team members that demonstrate
 Agile Thinking • Design and implement a coaches training program
 focusing on observation and influencing skills • Short online sessions with breakouts for exercises • One topic, with time and guidance to practice on the job © 2017, Xodiac Inc. All rights reserved.
  33. 33. 1 Observe Make it stick Recommend2 3 2. Elevate team members • Identify influencing team members that demonstrate
 Agile Thinking • Design and implement a coaches training program
 focusing on observation and influencing skills • Short online sessions with breakouts for exercises • One topic, with time and guidance to practice on the job © 2017, Xodiac Inc. All rights reserved.
  34. 34. Example topics • Basics of agile coaching: What is coaching? How is it different from consulting, mentoring, therapy? • Working with responsibility: Explore the concept of responsibility for individuals, teams, coaches. • Working with motivation: What is motivation really? How to create environments in which people are motivated to improve? • Observation: Techniques for improved observation and deep listening. • Theory of constraints: How to gradually improve a system while generating value along the way? • Modelling systems: Techniques for modelling observations and seeing the forest through the trees. • Personality models: Explore a variety of models that are helpful for understanding people interactions and general behaviours • Communication protocols: Techniques for improving team dynamics through communication techniques • Providing recommendations: How can we ensure the recommendations make sense for the people who need to do the work? • Coaching kata: Practice sessions with role playing. © 2017, Xodiac Inc. All rights reserved.
  35. 35. 3. Setup community • Create global peer coaching support • Discuss challenges • Run coaching kata • Incentivize contributors with badges and opportunities © 2017, Xodiac Inc. All rights reserved.
  36. 36. 1 Observe Make it stick Recommend2 3 3. Setup community • Create global peer coaching support • Discuss challenges • Run coaching kata • Incentivize contributors with badges and opportunities © 2017, Xodiac Inc. All rights reserved.
  37. 37. Later… 1a. Define metrics • Directly linked to business or process outcome • Answering relevant questions • Independent from process mechanics • As much as possible automated © 2017, Xodiac Inc. All rights reserved.
  38. 38. 1 Observe Later… 1a. Define metrics • Directly linked to business or process outcome • Answering relevant questions • Independent from process mechanics • As much as possible automated © 2017, Xodiac Inc. All rights reserved.
  39. 39. Example questions • How long does it take to deliver a story/function/feature? • Is there enough budget/time in the schedule to deliver the remaining scope? • What will be the projected number of open bugs at the time of delivery? • How much of the team’s productive time is spent on fixing quality issues? • What is the confidence level of the customer? • How big is the risk that the project is currently exposed to? © 2017, Xodiac Inc. All rights reserved.
  40. 40. © 2017, Xodiac Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice ? + + All teams
  41. 41. © 2017, Xodiac Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams
  42. 42. © 2017, Xodiac Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking
  43. 43. © 2017, Xodiac Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members
  44. 44. © 2017, Xodiac Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members Setup community
  45. 45. © 2017, Xodiac Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members Define metrics Setup community
  46. 46. © 2017, Xodiac Inc. All rights reserved. A few things to remember…
  47. 47. © 2017, Xodiac Inc. All rights reserved. Ensure the problem is well defined and understood Build strategies around the real constraints Experiment and adjust 1 2 3
  48. 48. Thank you! ! @ginomarckx " ginomarckx # gino.marckx@xodiac.ca $ www.xodiac.ca xodiacmaking every team thrive © 2017, Xodiac Inc. All rights reserved.cb NicolasBlouin.com - Sea of Red

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