Health Administration Services has reinvented itself as TriSurant to better address the changing healthcare industry. TriSurant has expanded beyond traditional third-party administration to offer additional services like disease management, wellness programs, and on-site health clinics. The transition was driven by customer feedback and aims to provide a single source for all customer benefit and workers' compensation management needs. TriSurant expects further growth and changes to continue meeting the evolving industry.

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Health Administration Services
Reinvents Itself as TriSurant
Transitions from TPA to Fully Integrated Employee Health Benefit
and Workers’ Compensation Management Company
The landscape of health care management
changed dramatically in recent years. Health
Administration Services changed with it.
Introducing TriSurant.
“We have re-engineered, retooled and rein-
vented ourselves to address the issues that are
affecting the health care industry today,” says
Craig Peterson, senior vice president for busi-
ness development.
The recent name change underscores
the beginning of this new era for the Houston-
based company. Its dramatic re-creation moves
the former HAS from a traditional third-party
administrator (TPA) to a comprehensive health
care and workers’ compensation management
company with greatly expanded customer ser-
vice and product offerings.
“The industry’s focus is shifting. Disease
management and wellness are the new fron-
tiers,” Peterson says. “Employers are taking
a different view of how they want to manage
health care. Twenty years ago, the majority of
employers didn’t manage it at all. Today they are
becoming much more proactive in protecting
employees’ health and well-being.”
Founded in 1984, HAS administers ben-
efits for more than 80,000 people. Its customers
include commercial clients as well as school
districts, cities, counties, hospitals, non-profits
and other employer organizations.
The new TriSurant, which became a mem-
ber of the JFO Group of companies in 2004,
now offers these health care and workers’ com-
pensation services:
• A transparent pharmacy program
• Disease management
• An expanded health care provider network
• Web-based services
• Predictive modeling
• Population management programs
• Fraudulent claims detection
• Safety and loss-control tools
• Lifestyle management
Not the least among new offerings is on-site health clinics
wherein doctors are easily available to employees between one
and five days each week for acute care, wellness and disease
management. It’s an important part of the strategy both to
improve the quality of care for client employees and to offer a
variety of innovative ways to keep the cost of benefits in line.
“The changes that we’ve made represent
the best of both worlds,” Peterson says. “With
this new approach, we retain our ability to deliv-
er personalized service and flexibility, while now
serving as a single, convenient source for all of
our customers’ wide-ranging health care and
workers’ compensation management needs.”
Customer-Driven Changes
The name change and the roll out of new
services and products is the culmination of a
year-long, top-to-bottom corporate restructur-
ing that resulted in no small measure from what
clients said they wanted.
Using focus groups, the former HAS asked
employers and insurance brokers what they
liked and, yes, didn’t like about the company
and the industry as a whole. President and
Chief Executive Officer Don Benson admits re-
flecting on the comments wasn’t always easy.
But it was important to reveal opportunities to
better serve customers.
“We received a lot of input from them on
what we should be focusing in on,” Benson
says. “It helped my own thoughts on what I
want us to become as a company. It always
came back to a commitment to integrity and
providing products and services that our clients
feel good about.”
The company’s new moniker was chosen
to reflect that three-pronged commitment to in-
tegrity, service and value for all its customers.
More Changes to Come
More changes are expected at TriSurant as the industry
continues to evolve. It also expects to expand, both organically
and through acquisitions, and Benson said the company will
soon move beyond Texas. TriSurant is also getting a new home,
moving into new headquarters in Houston.
“I want us to become a world-class organization in service
and the products we offer,” Benson says. “One thing that will never
change, though, is TriSurant’s commitment to the customer.”
O U T L O O K
T E X A S
For more information, call 800-749-2714 or visit www.trisurant.com.
Above: Don Benson, President
and CEO, Below: Craig Peterson,
SVP Business Development
HAS0607FBTXHO.indd 1 4/5/07 12:28:08 PM
As Seen In… Forbes, June 4, 2007
S p e c i a l A d ve r t i s i n g S e c t i o n