Grupo Digitex is a multicultural, multi-country and multi-site company, specializing in supporting other multinationals with their expansion programs. Grupo Digitex is a global company with a 22 year history, with a team of more than 11,000 people, and with a 2010 turnover of €115.8m.

1. CORPORATE PRESENTATION
September 2011 - Grupo Digitex
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2. “Today, Digitex is one of the three largest outsourcing
companies in Latin America.”
01.
General Overview Grupo Digitex
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3. 01 General Overview Grupo Digitex
Grupo Digitex is a multicultural, multi-country and multi-site company, specializing in supporting other
multinationals with their expansion programs. Grupo Digitex is a global company with a 22 year history, with a
team of more than 11,000 people, and with a 2010 turnover of €115.8m.
Evolution of income (m€) Evolution of workforce
11.047
10.147
100.000 10.000 9.147
90.000 9.000
80.000 8.000 8.021
70.000 7.000
60.000 6.000 5.077
50.000 5.000 4.200
40.000 4.000
91.212
96.671
45.969
55.911
75.719
30.000 115.8 3.000
20.000 2.000
10.000 1.000
0 0
2005 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 2011
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4. 01 Our History
Company founded in Spain in Our expansion into Latin The map of Latin America
1989 America began with the platforms is completed with
opening of our operation in Bogotá, Ibagué, and
Setting out offering IT services Columbia and Guatemala. Manizales in Colombia;
and later evolving to include México DF and Querétaro in
business process operations in 3i divested its stake in the México; Surco in Perú; Ciudad
general. company and the Latin de Guatemala in Guatemala;
American company Altra San Salvador and Santiago de
In 1999, the process for the Investments entered with a Chile.
delocalization of operating 47% equity share.
platforms began. A vertical banking operation is
. An aggressive expansion plan formed with BCSC.
was launched - both for
In 2000, the venture capital operations and sales - adding
company 3i Partners became Peru, El Salvador, Panama and
a shareholder. Mexico.
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5. 01 General Overview Grupo Digitex
22 YEARS OF HISTORY.
AT THE FOREFRONT OF COMPANIES OFFERING
OUTSOURCING SOLUTIONS
PRINCIPAL ACTIVITIES ARE FOCUSSED AROUND THE
OUTSOURCING OF SERVICE AND SUPPORT OPERATIONS,
PROCESS OPERATIONS AND IT OUTSOURCING . CLIENTS
INCLUDE: GRUPO TELEFÓNICA, IBM, ENDESA, SIEMENS,…
IN-DEPTH KNOWLEDGE OF THE BUSINESS AND THE SECTOR.
EXPERIENCE IN MULTIPLE MARKETS
(TELECOMMUNICATIONS, BANKING, RETAIL, PUBLIC
SECTOR…).
COMPETITIVE STRATEGY FOR DELOCALIZATION OF
OPERATING PLATFORMS (LOWER COSTS, OPTIMUM
INFRASTRUCTURES, COMMAND OF KNOWLEDGE
TRANSFER).
DIGITEX IS STRATEGICALLY POSITIONED TO SERVE LARGE
DIGITEX MADRID MULTINATIONALS AND MEET THEIR NEEDS IN THE
OPERATION OF EXTERNAL SERVICES, BOTH NEARSHORE AND
OFFSHORE.
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6. 01 General Overview Grupo Digitex
20 OWN INSTALLATIONS AND 8.500 WORK STATIONS DISTRIBUTED BETWEEN
11 COUNTRIES AND 15 CITIES.
BPO
CENTRES
North America Spain Central America South America
USA Madrid Guatemala Chile
Mexico Barcelona El Salvador Colombia
León Panamá Perú
Albacete Nicaragua
Toledo Honduras
Jaén
Burgos
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7. The percentage of companies that go back to
managing resources internally after outsourcing to
Digitex, is 0%.
02.
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8. 02 Activity
We operate processes that large companies
externalize. They seek in us effectiveness, efficiency,
operational excellence and a significant reduction of
overheads, based on process optimization criteria,
delocalization, use of automated systems, BPM
methodology and with the ideal working conditions
for the country in question and with the application of
a work model tailored to the requirements of each
service.
Our clients delegate one or more business processes
to us which we operate and manage according to
defined and agreed performance indicators (SLVs –
Service Level Agreements).
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9. 02 Activity
The knowledge and experience we have acquired mean that Grupo Digitex
has become a market leader specializing in three principal business areas:
Client relation and Business Process IT Processes
support processes Operations
Multi-channel Service Centers Back Office Services Infrastructure Management
Centers for obtaining and retaining Revenue Assurance Application Maintenance
clients On-site Support
Technical Support Centers Help Desk
Help Desk Services Service Desk
Grupo Digitex guarantees compliance with quality procedures through the ISO
9001 2000 and is in the process of applying for COPC certification
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10. 02 Efficiency
Ability to manage large numbers of Optimization and simplification
people in complex organizations of processes
PEOPLE PROCESSES
Integration of information
Standardization of best practices, processes between platforms
and procedures. PRACTICES 6 AXES INFORMATION
MONITORING LOCATION
Exhaustive monitoring of Best location for highest
indicators levels of efficiency
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11. 02 Efficiency
SECTORS TRAINING CROSS-SELLING
PEOPLE PROCESSES
BACK OFFICE CLIENT RETENTION
PRACTICES 6 AXES INFORMATION
FRAUD CONTROL UPSELLING
MONITORING LOCATION
BAM SUPPORT
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12. 02 Principal Projects
Customer Customer Order Distribution
Revenue Obtaining Retaining
support for technical management Channel
assurance Clients Clients
residential support Support
clients
BACK OFFICE MIGRATION
PROCESSES HELP DESK USER TECHNICAL ON-SITE SUPPORT
Pre-pay / Post-pay SUPPORT AND MAINTENANCE
ENDESA IBM
TELEFÓNICA TISA TELEFÓNICA AENA
TELEFÓNICA TdE
ACCENTURE SIEMENS ENDESA TELEFÓNICA
BCSC BCSC
TECHNICAL
CUSTOMER SERVICE BACK OFFICE
SUPPORT TO USERS MASS HOSPITAL
CENTERS BANKING
OF MOBILE DATA INFORMATION MANAGEMENT
SERVICES SERVICE SUPPORT
CAT ENDESA SANTANDER
609 CITI
MOVISTAR YELL SIEMENS
1004 / 104 BCSC
TELEFÓNICA
DHL
Customer Sector Centers for Technical
LLU technician Software eICT
support for Marketing Client Support
center Factory ICS
business clients Sales Support Retention BAM
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13. 02 Keys to Success
Digitex brings to the table extensive experience and an established network which is growing continuously.
Over the years we have acquired an excellent reputation in addition to profitability. A trustworthy strategic
partner that has been able to adapt to the latest technological advances and gain loyalty from its clients
through quality service, efficiency and cost-optimization.
Reliability Proximity and Past success Command of Demonstrated
Solidity Global Experience adaptation to Validated model service cost efficiency
Solvency change delocalization
All of this allows us to establish firm and unalterable commitments to our clients.
PROCESSES
INCREASED IDENTIFICATION
FULL COMPLIANCE FLEXIBILITY FOCUSSED ON
PRODUCTIVITY With your business,
With objectives And motivation in QUALITY:
By augmenting strengthening the
committed to adaptation to Of execution, follow-
efficiency of corporate image on
change. up and customer
operations the client side.
service.
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14. Grupo Digitex is one of the largest companies in the world
specializing in delocalization of positions and platforms.
03.
Centers of Operation
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15. 03 Centers of operation
Titán, 8
Central Madrid 28045 Madrid AREA: 1,650 m2
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16. 03 Centers of operation
Teniente Coronel Noreña, 30
Operation Center Madrid 28045 Madrid
AREA: 3,780 m2
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17. 03 Centers of operation
Calera, nº 48 45600
AREA: 1,300 m2
Operation Center Toledo Talavera de la Reina - España
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18. 03 Centers of operation
Parcela M-54 Polígono Industrial de León
Operation Center León Santo Venia de la Valdoncina
24231 León- España
AREA: 3,780 m2
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19. 03 Centers of operation
Operation Centers rest of Spain
BARCELONA BURGOS
Samontá 19- 21. AREA: 450 m2 Plaza de la Virgencilla 7 AREA: 602 m2
Centro Empresarial Inmocanal 09400 Aranda de Duero
08970 Sant Joan Despi (Barcelona) España (Spain)
España (Spain)
JAÉN ALBACETE
Suiza, s/n. Polígono Aquisgrana II AREA: 2,397 m2 Calle Municipio Molinicos, 9 - 11. AREA: 1,500 m2
23200 La Carolina. Jaén Edificio Postensa 02006 Albacete
España (Spain) España (Spain)
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20. 03 Centers of operation
Torre Granito Building - Blvd.Los Próceres
Empresa Exterior - Nº128
AREA: 500 m2
Operation Center Guatemala 18-67 Zone 10 - Guatemala 01010
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21. 03 Centers of operation
Centro Financier SISA Edificio 1 Km 10,5
Empresa Exterior - Nº128
AREA: 500 m2
Operation Center El Salvador Carretera Panamericana, Santa Tecla, La
libertad – El Salvador
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22. 03 Centers of operation
Av prolongación primavera 2142
Empresa Exterior - Nº128
AREA: 3,130 m2
Operation Center Perú (Lima) Lima, SurcoPerú
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23. 03 Centers of operation
Av. 60 CAMI NORTE
AREA: 2,700 m2
Operation Center Ibagué (Colombia) B/La Floresta Colombia
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24. 03 Centers of operation
Empresa Exterior - Nº128
Av. Kevin Ángel No 64 A –
AREA: 1.000 m2
Operation Center Manizales (Laureles) 160 Manizales, Colombia
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25. 03 Centers of operation
Empresa Exterior - Nº128
Cl 20 No 23-42
AREA: 700 m2
Operation Center Manizales (San Antonio) Manizales, Colombia
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26. 03 Centers of operation
Empresa Exterior - Nº128
Cl 21 No 22 - 57
AREA: 800 m2
Operation Center Manizales (Bolívar) Manizales, Colombia
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27. 03 Centers of operation
Empresa Exterior - Nº128
Cr 20 Cl 25 Esquina
AREA: 500 m2
Operation Center Manizales (Planta Centro) Manizales, Colombia
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28. 03 Centers of operation
Empresa Exterior - Nº128
Cr 20 No 21 - 35
AREA: 900 m2
Operation Center Manizales (La Patria) Manizales, Colombia
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29. 03 Centers of operation
Cl 3ra No 9 - 30
AREA: 500 m2
Operation Center Manizales (Villa María) Manizales, Colombia
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30. 03 Centers of operation
Empresa Exterior - Nº128
SEDE: Av. Santa Fe No. 495 Piso 4
AREA: 2.500 m2
Operation Center México Col. Cruz Manca. Delegación Cuajimalpa
México D.F. C.P.05349
Sede DF Call Insurgentes DF Sede Digitex Querétaro
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31. 03 Centers of operation
Empresa Exterior - Nº128
Calle Miraflores 130 piso 21
AREA: 1.180 m2
Operation Center Chile Santiago - Chile
Sede Santiago de Chile Call Center Santiago
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32. Our clients are some of the major
Spanish companies whom we have
accompanied in their international
expansion plans.
04.
Principal clients
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33. 04 Principal Clients
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34. www.grupodigitex.com
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