2. Partner with Exec/Comm, an executive consulting firm
Worked with Unilever, Bank of America,
ExxonMobile, and others
Founded Satori Communications Inc.
3. Fascinating dynamic of a manager
Useful for reader
Future managers
Four types of styles adaptable in both directions
4. The Director
◦ Short attention span
◦ Processes information quickly
◦ Interested in the bottom line
◦ Approach with “just the facts”
5. The Free Spirit
◦ Creative
◦ See the big picture
◦ Thrive on options
◦ Time limits relaxed
◦ Requires patience
6. The Humanist
◦ Concerned with the feelings of others
◦ Seek opinions of others
◦ Uncomfortable with change
◦ Requires patience and tact
7. The Historian
◦ Thrives on detail and structure
◦ Respect people giving full background information
◦ Linear and methodical thinkers
◦ Can be obsessed with details
◦ Approach in an organized, orderly, and logical way
8. Adapting communication style
◦ Distinguish communications styles from others
◦ Reflect other person’s style
◦ Example- boss can speak more slowly to historian-type
manager
9. Selecting a typical interaction
Videotaping the conversation
◦ Most crucial
Prompting a self-evaluation
◦ Observe behavior
◦ “How do you feel you came across there?”
Selecting skills to work on
◦ Select key skills
◦ Not too many at a time
◦ Example-active listening
Gauging progress with follow-up
◦ Record instances
◦ Check-in sessions
