There may be an “I” in leadership, but that doesn’t mean it’s a one-person show. Learn how placing the right people in key positions helped create one of the most successful leadership teams in the service industry, and how you can do the same.

1. Building a Leadership Team
Bobby Jenkins, ABC Home & Commercial Services

2. The ABC Story

3. Family History &
Structure
A family business with three sons
carrying on Bob Jenkins’s legacy in
Austin, Houston, and Dallas

4. Services Offered

5. “I wonder if ABC does that?”
Growth Plans & the
Direction of ABC

6. ABC’s Current
Management Team

7. ABC’s Current
Management Team
1. Where they came from
2. Average years with ABC
3. Home grown vs. brought in
4. Long term relationships
a. Matt, Mark, Steve,
Brian, Tony
5. The “Newbies”
a. Scott, Sean, Michele,
Les

8. How We Work
Together: TEAM

9. Structure of
Meetings

10. 1. Friday mornings 8:30AM - 10:00AM
2. Report Updates - people’s numbers
3. Respect each other's ability & heart for ABC
4. Spirited, Occasional Conflicts, Okay to disagree
5. Work on the business
6. Solve problems together
7. Everyone contributes
8. Group Think philosophy
9. Team decisions
Structure of Meetings

11. How We Bond

12. Community
Service
Heart Walk, Tour
de Cure, Kite
Festival,
MossFest, etc.
Lunches
Biking
Meetings

13. Managers Roles

14. 1. My role is to support
2. Team supports each other
1. Open door for any issues
Managers Run Their Own Business

15. ABC’s Transparency

16. 1. Ownership Thinking
2. Annual meeting
1. Monthly company meetings
1. Weekly staff meetings
ABC’s Transparency

17. Compensation
Packages

18. 1. Division Managers: bonus on growth & profit margin
2. Profit sharing across company
1. Deferred comp plans
Compensation Packages

19. Selection Process

20. 1. Right person, right position
2. Moving people around (ex: Steve Ambrose)
1. Structure keeps changing
1. Branch Managers ??
Selection Process

21. The Next Generation

22. 1. Current managers are all the same age
2. Where to find the next generation of leaders
a. Next generation in the family
b. Promoting from within
1. Leadership Development Program
Developing the Next Generation of Managers

23. 5 Keys to a Great
Team

24. 1. Trust
2. Ability to have healthy conflict
1. Committed to decisions & plans of action
1. Accountability: yourself and holding others accountable
1. Focus on collective results
5 Keys to a Great Team

25. The Ideal Team
Player

26. 1. Humble
1. Hungry
1. Smart
3 Traits of an Ideal Team Player

27. BUILDING A LEADERSHIP TEAM
Bobby Jenkins, Owner
ABC Home & Commercial Services, Austin
bjenkins@goanteater.com
www.linkedin.com/in/bobby-jenkins