Chris Chapman - Argos LinkedIn Portfolio

Store Verbatim Report
Store
Number Store Name Date Satisfaction comment: How Easy Comment How Enjoyable Comment:
Colleague Interaction
Comment: Colleague Thanks Comment:
4234 Colchester Tollgate 04/03/2014
'From the moment i w alked in i
w as greeted and then the
same person dealt w ith my
exchange and collection. All
very efficient!'
'As above'
'Chris w as verycheerfuland
helpful'
'Dealt w ith my request for
exchange efficiently'
'Chris C'
'Very helpfulassistant. Really
nice looking store! '
'Couldn't find anything that w as
difficult or aw kward to dealw ith.
'
'As mentioned, very helpful
and eager to assist '
- 'Chris C'
'Easy to park. Very fast service.
Help given to carry purchase to
car.'
'Very quiet and served
immediately'
'Chris met me before I had
reached the counter and
offerered to help. He dealt w ith
the paperw ork,collected the
item and carried to my car.'
- 'Chris C'
4234 Colchester Tollgate 13/03/2014 'I w as dealt w ith immediately.'
'I w alked through the entrance
door, w as greeted by an
assistant and led straight to the
refund till.'
'I w as treated respectfully and
quickly by the assistant and w e
had a brief chat about the new
digital store.'
'He w as easyto talk to. He
offered a replacement item
before the refund, w hichI
declined, as I w asn't confident
that the poor design of the item
w ould yield any better results in
another one.'
'Chris C - I felt that he w as
comfortable talking to me
about the new technology,
despite our age difference.'
4234 Colchester Tollgate 21/03/2014 - 'Everything straightforward'
'Was able to pass time of day
w ith a member of staff. Very
helpful'
- 'Julia and Chris'
'Approached by member of
staff who was very helpfuland
guided me through the
process.'
'purchasing w asmade very
easy and quick.'
'very helpfulmember of staff' - 'Chris C'
4234 Colchester Tollgate 28/03/2014 'Chris C w as extremely helpful'
'free parking outside store in
my local area and very helpful
staff in a clean modern store'
'Chris C'

2/11
'I had taken out insurance so
there w as no problem w ith the
exchange'
'Chris C made it easy'
'He w as a personable young
man'
- 'Chris C'
4234 Colchester Tollgate 14/04/2014 'Love the staff!!!'
'Amazing store and helpful
staff went straight to tills and
w as served by Chris w ho came
in from outside after finishing
his shift to serve me!'
- 'Amazing staff'
'Chris Chapman and the rest of
the team '
4234 Colchester Tollgate 15/04/2014 'Very helpful staff'
'Greeted by member of staff
w ho asked if I needed help
and helped me collect the item
I had reserved '
'Very polite and eager to help' -
'Young male w ith strawberry
blonde hair '
4234 Colchester Tollgate 16/04/2014 'Really nice and helpfulstaff'
'The new store is very user
friendly'
'Alw aysready to help and not
in your face to much'
'Alw aysready to help and
explained the new store and
how it w orks with the ipads '
'Chris C he w as very helpful
and had good know ledge of
the new store and he offered
help to get my items to my car
as they w as bulky items'
4234 Colchester Tollgate 01/05/2014 'Excellent quick service'
'Did not have to w ait long to be
served' 'Friendly and helpfulstaff' - 'Chris C Helpful'
'I purchased a microw ave &
the young man w ho served me
w as verypolite & also carried it
to my car for me.'
'I had no problems at all w ith
the new system.'
'as above' -
'Chris C or L(not sure of
surname) very polite & helpful'
'Exchange of faulty product
dealt w ith promptly and w ithout
any problems'
- - - 'Chris C'
'Chris helped very much as I
couldn't w orkout the system
and if it w asn't for himI
w ouldn't have made a
purchase at all. Some items
that I w ished to purchase we're
out of stockso he even used
his ow n mobile to phone
another branch and asked
them to reserve themfor me,
then he texted me the relevant
reservation numbers. I w as so
impressed w ith this service, I
w illdefiantly use Argos again'
'Chris helped me fromstart to
finish by not only doing it for
me but w alking me through
how to do it again.'
' Don't particularly find shopping
enjoyable but chris certainly
made it easy.'
'Chris w as veryhelpful'
'Chris C. Ginger, quite tall, very
friendly'
'Very good service and very
helpfulhe even carried it to the
car for me'
'Parking great member of staff
w aiting at entrance to assist
me w ith my purchase '
'Polite helpfuland had a smile
on his face'
'Asked a question about my
purchase and they found the
answ erfor me'
'Male about 20 years of age
about 5 9 in height very helpful
'

3/11
'I have never been in a store
like it - there w ere no
catalogues to brow se through -
only touch screen pads - I w as
completely out of my depth but
w ithin seconds a member of
staff wasby my side (Chris C)
and I thoroughly enjoyed the
efficiencyof the systemand
my w hole shopping
experience.'
'Very easy after a member of
staff showed me the ropes - a
lot easier than the old
catalogue system>'
'This particular member of staff
(Chris C) w as exceptionally
patient and very helpfulindeed.
When I go back- if I have any
queries or difficulties I'll more
than likely be looking out for
him.'
- 'Chris C - an absolute star'
'Brilliant came straight over
w hen iw as in the queue!'
'Really easy using the ipads to
search w hat you needed!' 'Brilliant!'
'being very helpfuland very
polite!' 'Chris C'
'Can't fault it... Best ever in a
Argos store ' - - - 'Chris c'
4234 Colchester Tollgate 07/06/2014 'Good advice and very helpful'
'Because the service w as very
good' 'Good and very noligable' - 'Chris c'
'All the tablets for the
catalogue had gone dow n and
a employee come to me and
sorted it all out at the counter.
'
'Systems w ere down but staff
took my order and sorted it
quickly'
'Staff name chris polite and
new what he w asdoing.'
'Staff new what to do even w ith
the systemdow n'
'Chris c'
'The assistant (Chris C) w ho
served me w as verypleasant
and know ledgeable about the
products purchased.'
'see pevious comment' 'see previous comments' - 'Chris C'
'I w as veryimpressed with the
staff in this store. It w as
perfect, after having an
extremely bad experience in
your Harw ich store the sunday
before I decided to try this
store at Tollgate instead. If I
shop w ith you again I w illuse
this store, even though it is
much more out of my w ay.'
'A staff member asked me as I
w alked in how he could help
and carried out my reservation
quickly and my product w as
almost immediately given to
me.'
'Because they w ere very
w illing and pleasant.'
'Follow ing on fromthe w ay I
w as treated in Harw ich which
w as dreadful, Ifelt I w as
treated properly at this store. In
Harw ich Iw as practically called
stupid (common sense) and
that w as by the store manager.
I w illnever go there again.'
'Chris C - very helpful,
pleasant and nothing w as too
much trouble.'
'The new store was amazing,
More like and apple shop! staff
w ere great and helped me
through the new systemand
item w as there very fast.'
'Once new systemexplained it
w as easy.'
'He w as helpfuland liveley.' -
'Aged about 25 Light coloured
hair.'
'The young man w ho served
us w as extremely helpfuland
cheerful. It w as a pleasing
shopping experience.'
'Good advice offered by the
employee and the service was
very quickand efficient and
w as helped to the car as the
items w ere bulky.'
'Again the staff were helpful,
pleasant and looked as if they
cared. '
'The young man couldn't have
been more helpfulw ithout
being OTT. He found w hat we
w ere looking for and offered'
'His name w as Chris and he
had quite charming manners.'
4234 Colchester Tollgate 30/06/2014 'Quick and easy' 'Ipads are a good touch' 'Was very easy' - 'Chris.C'

4/11
'I received excellent service
froma young man called Chris
C. He saw me struggling w ith
the computer and helped me
frombegining to end. The
service was extremely quick,
my goods arrived almost
immediately after ordering and
then they w ere taken to my car
for me. I w as veryimpressed
by everything.'
'Because I w as helped by
some-one cheerfuland made
to feelthat I w as valued as a
customer. Nothing w as too
much trouble for him.'
'Once again please see above'
'I w ould most certainly return to
this Argos store'
'Chris C, tall w ith a beard. I
instantly felt at ease w ith him
and as I said before nothing
w as too much trouble, he w as
patient even w hen I forgot to
give him my Nectar points!!!'
'the guy w ho served was too
helpfulgiving me advice on the
product i w as purchasing '
'because the guy w ho served
w as verynice to me at first
hand'
'i w as told i can w in 500
pounds voucher as w ellif i
participate in it'
'the staff wasknowledgeable in
the product i w as buying'
'chris'
'I felt very w elcomed as they
w ere happy to help me'
'The new store is so easy to
use and the staff so helpful'
'As soon as i w alked through
the door i w as asked if he
could help me and as i had
already reserved my item he
then took me over to the till so
i could prchase my item'
-
'sorry didnt look at his name
badge'
'i recieved excellent service by
a lovely gentleman, he could
not have been anymore helpful
than he w as nothing wastoo
much trouble for him'
- - -
'i dont know his name he w as
very tall gingery blonde hair
big eyes'
4234 Colchester Tollgate 17/07/2014 'Very fast and helpful'
'As previous box, w hole
process veryquick'
'As before'
'Chris came over to tablets to
ask if I needed help and then
processed transaction.
'
'Chris C - very helpful.'
'Service w as quickand w ith a
smile too! Allstore colleagues
w ere happy to help. '
'Their w as no having to use the
touchscreen tablets to order as
I had a reservation number, I
told them, paid, and my item
w as ready!'
'They w ere happy, happy to
help too. I w as served by a man
named "Chris C" - he w as
extremely helpful, and also
clearly explained the cover that
Argos offers in helpful, basic
terms w hich helped me to
understand. '
'I suffer fromanxiety and suffer
panic attacks w hen in public.
How ever, Ididn't feelat all
panicked being in your store as
all the staff workerswere
extremely kind, helpfuland
polite. They also listen w elland
get things done in a flash. '
'The gentleman's name w as
"Chris C" - again, like all the
staff, he w asextremely kind,
helpfuland polite. Listened to
w hat Ihad to say and got my
transaction done very quickly
and professionally. '
'A very polite assistant could
see both my husband and I
w ere having trouble w orking
out the online service and
came over to assist us. He w as
extremely polite and helpful,
sorting everything out for us.'
'Only very east due to helpful
assistant.'
'Assistant made the purchase
easy and straightforward.'
- 'Chris C'
'Chris C w as very helpfuland
friendly, and I w as so grateful
w hen he offered to help me
w ith my things to my car.'
- -
'Chris C w as great as stated
before.'
'Chris C w as very helpfuland
friendly and helped me take
my things to my car so I w as
so grateful.'

5/11
'Staff member very helpfulas I
w anted to see product before
purchase.'
'Because everything was
completed w ithout fuss.'
-
'Not sure w hat feeling valued
should feel like.'
'Chris C'
'I had my phone in my hand
w hen Ientered the store and
w as greeted by Chris C w ho
must have noticed that I
probably had a reservation, he
then took me straight to a desk
and I only had to w ait seconds
before I w as walking out of the
door w ith my purchase after
having paid w ith a combination
of nectar points and debit card.
Very efficient. '
'quick and efficient service'
'They obviously aimed to
please '
'I w as greeted as soon as I
w alked in the door and that
member of staff dealt w ith the
w hole transaction fromstart to
finish. Faultless'
'I w as greeted as soon as I
w alked in the door and that
member of staff dealt w ith the
w hole transaction fromstart to
finish. Faultless
Well done Chris C and thanks '
'Our item w as out of stock in
store. When approached,
Chris C advised that he w ould
checkif the item w as available
for home delivery, w hich it
w as. We also did not have to
pay the delivery fee. A very
good example of outstanding
customer service.'
'Making everything
computerized and helpfulstaff.'
customer service.'
customer service.'
customer service.'
'excellent service fromthe
moment w e stepped into the
store.'
'The staff member done
everything for us.'
'They all had a smile on their
face.'
'They know what they are
talking about.'
'Chris C. He w as so
helpful.'
4234 Colchester Tollgate 07/08/2014 'The service w asgood'
'Because the staff were very
good'
'They w ere veryhelpfuland
and nothing w as to much
trouble'
-
'Chris c he knew w hat he w as
talking about'
4234 Colchester Tollgate 08/08/2014 'Very neat, efficient' - - - 'Chris c, man in suit'
'Fantastic Customer Service
fromth person w ho served me
- Alice and in particular from
Chris C on the Service Desk.
While w aiting I noticed he
provided a very high level of
service and he is credit to
Argos
'
'Hassle free, helpfulfriendly
Staff'
'I stressed out because I
thought I had left it too late to
collect a Reserved item
'
- 'Chris C, Alice'
4234 Colchester Tollgate 14/08/2014 'Very nice staff' - 'Good service ' - 'Chris mary julia'
4234 Colchester Tollgate 17/08/2014 'Efficient service'
'Modern store w ith modern
equipment for fast and efficient
service'
'As above comments'
'There w as no requirement for
staff interface on this visit'
'Chris C'
'First time in new store,
friendly, helpfulstaff, clean and
w ellorganised.'
'Simple, clear ordering system
and very polite staff ready to
help.'
'Very helpfuland friendly.' -
'Chris C. Polite, helpful,
informative.'

6/11
'Being redirected to that Argos
Customer Service desk, by a
very kind shop aide, Chris C. ,
w ho also helped me either w ith
guidance, upon my past Argos
purchase technicalassistance,
but also on let me buying the
proper new itemI needed, and
even he kindly collected it, and
bringing it to me. Well,
apologizing for let him having
spent a few more minutes w ith
my issue, on doing that he
really helped me a great deal,
because of some mobility
difficulties of mine. Of course,
w ith his attitude, he should
have done the same for every
other customer..'
'Quickly and effectivelythey
helped me out w ith two item's
issues of mine.'
'Because of my client
satisfaction.'
-
'I think I already mentioned
above, as Chris C, but also his
she-colleague w ho helped me.'
4234 Colchester Tollgate 17/09/2014 'Excellent service' 'An excellent store' 'Good staff, excellent store'
'The sales person I dealt w ith
w as veryknowledgeable and
informative'
'I w ould like to mention Chris
C. He w as hppy to give me
plents of time, and he w as very
know ledgeable on the Argos
produycts (IPads) I bought'
'The assistant Chris C could not
have been more helpful, all the
staff in this store are so helpful
and friendly'
'Having tablets instead of a
brochure makes it so much
easier than finding something
in the brochure'
'Very helpfuland friendly'
'Very helpfulstaff as mentioned
in previous comments, so
helpfulI w ent backto make
another purchase today.'
'Chris C is one of the most
helpfulmembers of staff Ihave
ever come across.'
4234 Colchester Tollgate 28/09/2014 '10/10 on service'
'Chris w as the most helpful
person ' 'Friendly young man ' - 'Chris C '
'All staff were friendlyand
helpful'
'A member of staff did
everything for me'
'They w ere friendly and laid
back'
'Staff member answ ered allmy
questions'
'Chris C and the manager
w orking that day'
4234 Colchester Tollgate 07/10/2014 'quick' 'as above' 'helpful' - 'Chris'
4234 Colchester Tollgate 08/10/2014 'helpfulassistant'
'No delays in getting the items
reserved.' 'Cheerfulhelpful young man' - 'Chris C'
'Microw ave carried out to the
car for us' - - - 'Chris c'
'Chris C served me 5 Star
Superlative service froma store
run by the excellent area
manager Matt'
'What more can i say best
argos store ever visited in 25
years'
'Chris C brilliant staff'
'I have never had a problem
w ith them any of them first
class'
'Chris C'
'efficient, kind and friendly
'
'i even parked right outside
' 'as above' -
'chris C, because he w as kind
and friendly and efficient'
4234 Colchester Tollgate 31/10/2014 'Quick efficient service.' - - - 'Chris C'

7/11
4234 Colchester Tollgate 31/10/2014 'Served quickly. ' - - - 'Chris c'
4234 Colchester Tollgate 01/11/2014 'Instant' 'As above'
'Chris C. looked after me
personnally' 'What more can I say' 'Chris C. as above'
4234 Colchester Tollgate 01/11/2014 'Staff w ere helpfuland polite'
'iPads ordering and helpful
staff.'
'It w as verystraight forward
using the iPads and getting
advice'
- 'Chris C.'
4234 Colchester Tollgate 03/11/2014 'Very helpfulyoung man' - - - 'Chris C'
'I w anted to checkthe item size
before I bought it, the sales
assistant said that it w asn't a
problem, I ordered the item, it
came in minutes, the sales
assistant opened the box and
show ed me the item, (Chris C)
w as veryhelpfuland
I w as dealt w ith quickly.'
'I got served very quickly by
someone w ho knew what they
w ere doing.'
'The sales assistant made me
laugh as he couldn't put a
childs toy buggy up.'
- 'Chris C, young man'
4234 Colchester Tollgate 29/11/2014 'The service w asverygood'
'There is near by parking and
the store is easy to use'
'Staff w ere veryhelpfuland I
w as served quickly' - 'Chris C'
'I entered the store and asked
the colleague how do I collect
an item that w as reserved
online. He took me to a
counter and handled my entire
transaction there.'
'Yes the colleague handled
everything for me perfectly and
smoothly'
'He w as polite and kind and
efficient'
- 'Chris C'
'We ordered a sat nav on the
w eb for collection in the store.
The store assistant w asvery
efficient and helpful. w hilst
there w e also bought a sony
DVD player. On top of this, w e
received a £10 voucher, w hich
w e used for two chocolate
christmas figures-- Present for
a friend and granddaughter.
Altogether a pleasant and
usefultime, made easy w ith
hte argus staff and their w eb
system.'
'It could not have been easier
or more speedy.'
'Everything w e had planned to
do, w e did in a pleasant
atmosphere.'
'We w ere served by Chris C
w ho made the buying of the
items so pleasant and "as if he
cared".'
'Thank Chris C. for his help.'
4234 Colchester Tollgate 10/12/2014 'Polite and attentive staff.' - - -
'Guy w ith long hair w as very
good.'

8/11
'First visit to the store. Trying
to search for Xbox package on
the iPads in store.
Approached by staff member
asking if he could help me.
Within 10 minutes had my
questions answ ered and x box
package chosen. And
explained
'
'Easy to use iPad. Even though
I got help very quickly and the
member of staff did the majority
of the w orkfor me'
'I asked severalquestions and
the staff member w as
know ledgeable and helpful. I
had only gone in to checkthe
offers on Xbox and w alked out
w ith it'
'Being in customer service and
leading a team myself I w ish all
my staff could deliver this kind
of service. With my poor
know ledge of the product and
Argos he guided me through
and made this experience a
happy one'
'Chris c. Tall slim chap w ith
a goalie beard (I think)
Fully attentive to my queries.
Guided me through the
process. Whilst w aiting for
my goods to come to the desk
he attended to a few other
customers in the same
manner. I have a feeling he
w as one of the more senior /
experienced people in the
store
Great new shop great service
and a great shopping
experience '
4234 Colchester Tollgate 27/12/2014 'All staff polite and helpful ' 'Very helpfulstaff'
'Staff explained how to use the
I pads and how to order from
them '
'Chris carried microw aveto our
w e are elderly and my husband
is disabled '
'Chris C '
'I bought a set of bathroom
scales earlier in the day w hich
w ere faulty they were
exchanged very quickly w ith no
fuss '
'because it w as very easy' 'all very polite and friendly' - 'chris c,'
'I felt very looked after. The
man w ho served me couldnt
do enough of me and I w as so
happy. '
'It w as veryeasy because the
man w ho served me w as very
helpful. '
'The man w ho served me w as
so helpful. He couldnt do
enough for me and I left the
store so happy! I felt like I
should of 'tipped' as I thought
he w as doing so much for me.
:)'
'The man w ho served me w as
so helpful. He made my
experience very pleasent and I
couldnt beleive that it w as so
near christmas and still the
w orkerswereallso helpful,
calm and still in the christmas
spirit w ith their christmas
jumpers on :) '
'His name w as Chris C.'
'I w as served by a member of
staff fromthe shop floor. My
order w as found quickly.'
'Easy to use in-store ordering
and payment.'
'I w as just shopping for lamp
shades- not that exciting
how evercheerfulthe staff'
- 'Chris C. Helpful and efficient'

9/11
'Very understanding towards
the reason for my exchange.
Considering it w as about 4;30
5;00 p.m Chris w as smiling,
even able to provide a
humerous convorsation
(Regarding my convorsation
and reason I exchanged my
product) Chris w as a very
approachable in general. He's
an asset to your team of
employees. He also came up
w ith a brilliant idea regarding
the product. I kindly said thanks
for his great idea. He deserves
"Recignition" for being :- so
cheerful, so polite, so
understanding, through out the
exchange. (Right up to the last
second) Please recignise an
outstanding employee, w hich
he certainly is.
Considering the time of day. I
know that's w hat they are told
to do but he did it naturally w ith
grace and ease. '
'Cant fault anything. Service
fromChris w as above and
beyond. Staff w ere smart and
polite (I could over hear other
assistants) Perfectlylaid out
store. Very modern compared
to the tow n store.'
'Smiling, interacting w ith my
convorsation that had nothing
to do w ith my product. Made
my custom feelvalued and
individual, I felt I w as getting a
personalpolite service. (It
made me feel specialnot just
like I w as just another customer
/ number in the queue) No
other w ords foroverall
experience except
"Excellent" '
'As the circles I have ticked /
filled Chris listened, he w as
very helpful, Chris made me
feelpersonally valued as an
individual customer. Not as in
"Oh my goodness, another
customer to be nice and polite
too" It came accrosslike I w as
a valued individual that "Argos"
w ould like my customin the
future'
'Chris.... I have complimented
him through out this survey.
He's an asset to the Argos
team of employees. I w ant you
to recognise this. He's the
reason I w as inspired to fillthis
in. He deserves the "Extra
Mile" of RECIGNITION
PLEASE.... From Mrs
J.A.Game a very happy 49
year old customer. '
'Very helpfully young man.
Went all out to assist ( Chris C
) '
'As above' 'As above' 'As above' 'As above Chris C'
4234 Colchester Tollgate 26/01/2015 'fast and friendly '
' no problems had reserved on
line w alkin pay collect w alk
out '
'smile and amiable talk' - 'Chris C '
'Chris C w as very helpful,
cheerfuland polite'
'Reserve online and collect is
easier also parking outside
store'
'Chris C w as very helpful, polite
and cheerful'
- 'Chris C'

Chris Chapman - Argos LinkedIn Portfolio

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Chris Chapman - Argos LinkedIn Portfolio