Fiori customer interest_groups

SAP Fiori Customer Interest Groups
Marie Kretz September 4th, 2014
Customer

©2014 SAP SE or an SAP affiliate company. All rights reserved.
2
Customer
Agenda
What is SAP Fiori?
What are SAP Fiori Customer Interest Groups?
Collaboration opportunities
What to expect
How to join the interest group?
Additional information

4
Customer
Fiori in a nutshell
SAP Fiori represents a new design and user experience targeting simplification and ease of use running seamlessly on multiple devices such as desktop, tablet and smartphone.
SAP plans to continue to invest in providing a SAP Fiori user experience for a broad range of solutions.
For the definition of SAP Fiori apps, we are following a role-oriented approach.

What are SAP Fiori Customer Interest Groups?

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Customer
Definition and goal
Definition
The SAP Fiori Customer Interest Group is open to every customer interested to work with us on defining and improving SAP Fiori. It is organized by LoB areas, industries, and SAP solutions which are focus areas for Fiori development now and in the future.
Goal
We want to develop a close relationship that extends over more then one development cycle and collaborate with end users as well as interested subject matter experts on an ongoing basis.
The exact collaboration needs and time frame for a Fiori App is not yet determined and will be communicated by the area responsible when known.

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Customer
LoB areas, industries, and SAP solutions in focus
SAP Fiori Customer Interest Groups @ Customer Influence
•Asset Management
•Environment, Health, and Safety
•Human Resources
•IT Management
•Research and Development, Engineering (SAP PPM, SAP PS)
•Retail and Multichannel
•Customer Engagement & Commerce (CEC)
•Finance
•Governance Risk and Compliance (GRC)
•Idea to Delivery (SAP PP, SAP QM, SAP SCM)
•Sourcing to Pay (SAP MM, SAP MM-PUR, SAP SRM)
•Transportation & Logistics (T&L)

8
Customer
Customers who register for a working group
•Involve end-users in validation activities who help us to understand their real needs
•Agree in general to be informed about future SAP Fiori engagements
•Benefit from regular product update events
•Receive invitations to concrete engagement projects
•Can de-register from the working group at any time

9
Customer
Feedback Agreement
Before collaboration can begin, we will check if the Feedback Agreement document is already in place.
We will contact you if action needs to be taken.
Once signed, this is applicable for any app or other project.
Ensure Non-disclosure
SAP Feedback Agreement
Customer Commitment
Clarity on Intellectual Property
Project Independent

11
Customer
Collaboration opportunities
SAP customers & end-users are at the heart of Fiori apps design
3 Collaboration Opportunities
Portfolio & Roadmap Definition
Design Phase
Development

12
Customer
3 Collaboration opportunities in detail
Portfolio, Roadmap Definition
Develop the right apps
We analyze the most frequently used functionalities and define a list of use cases and roles.
Development
Develop the apps right
We setup regular user validation sessions to review apps in implementation.
Designers, user researchers, and developers capture your input and roll-in the feedback to further improve the apps until delivery.
Design Phase
Design the apps right
We start with the description of the main user (persona) for a group of apps and then design initial screen flows.
Once these are available, we engage with real end users and validate the persona, the use cases, and the initial designs.
Your users give feedback.
You validate the selected use cases and roles that drive value in your organization.
Your users validate and give feedback up until the release of the app.

14
Customer
Planned activities and estimated efforts
•Regular participation in the SAP Fiori Customer Co-Innovation calls (approx. 1 hour every 6-8 weeks): Overview of current and planned SAP Fiori apps, demos, and possible special presentations.
•Close collaboration with end users during the design phase of the apps: 2-3 individual conference calls over 3 weeks (approx. 1 hour each).
•Loose collaboration with the end users during the implementation phase: 1-2 conference calls over 2 months (approx. 1 hour each).
•Possible participation in future Customer Pre-Release reviews scheduled over 2 days just before release of an app: several sessions approx.1 to 1,5 hour each.

15
Customer
Customer role
Participating customers will be kindly asked to:
•Involve end-users in these activities who help us to understand their real needs
•Work with us and provide feedback on an ongoing basis as the SAP Fiori App creation proceeds from personas through use cases and initial screen flows to implementation.
Participating in a Remote Usability Test

16
Customer
Fiori Customer Engagement Experience Example
Research Request
•Online session for end-user interviews: 1h
•Participate in phone call to validate learnings: 1h
Registration
•SAP Fiori@Customer Influence
•Receive Email
•Sign Feedback Agreement
Co-Innovation Call
•Participate every 6 - 8 weeks: 1h
•Learn about next collaboration opportunities
•Get updates on Fiori apps
Design Validation
•Set-up / Participate in end-user validations: 2 calls, 1h each
Development Validation
•1 remote product review with IT/Process expert and end users: 1h
Customer Pre- release Reviews
•Provide feedback on new apps: >1h – depending on number of apps reviewed

How to join the interest group?

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Customer
Influence SAP Fiori SAP Fiori Customer Interest Groups Sign-up via: SAP Fiori@Customer Influence

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Customer
SAP Fiori@Customer Influence
Step 1: Decide for focus
Step 2: Register

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Customer
You can also learn more about SAP Fiori here
Customer Influence: https://influence.sap.com
Fiori on the SAP Hana Marketplace: http://www.saphana.com
Fiori Experience Page: https://experience.sap.com/fiori
Installation & Configuration: https://help.sap.com/fiori
SAP website: Two UX solutions now included with sap software
Participate in improving products with SAP: http://experience.sap.com/participate/

Thank you
Contact information:
Marco Dorn
Customer Engagement Initiative
SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-48233
F +49 6227 78- 43982
M +49 151 5711 8702
Marie Kretz
Fiori Customer Engagement
Frontrunner Applications Team Walldorf SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-49022
F +49 6227 78- 41496
M +49 151 438 200 86

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