SAP Screen Personas - February 2014

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Please view the updated version: http://www.slideshare.net/peterspielvogel/sap-screen-personasapril2014

SAP Screen Personas allows companies to improve user productivity through personalization of their SAP ERP screens.
By providing the right information to the right users in the right context, they can get more done in less time with greater accuracy. With more intuitive SAP screens, organizations can enhance user satisfaction, minimize training time, and spend less money on screen modifications.

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SAP Screen Personas - February 2014

  1. 1. SAP Screen Personas Productivity through Personalization February 2014 Public
  2. 2. Intuitive Screens Enhance Usability  functionality © 2014 SAP AG or an SAP affiliate company. All rights reserved. performance user experience Public 2
  3. 3. SAP Screen Personas improves user productivity Productivity Adoption Training Time Clicks More Simple Screen Elements © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 3
  4. 4. Modernize SAP without disruption © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 4
  5. 5. Hide & Merge Change Colors Automate Steps Conditional Formatting Change Labels Re-arrange © 2013 SAP AG. All rights reserved. 5
  6. 6. Customer Success Stories
  7. 7. Mining company simplifies IT help desk Customer Need Reduce the number of screens, keystrokes to complete common IT transactions Project Results 1-click access to day-to-day functions Automated many tasks, allowing employees to work more efficiently © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 7
  8. 8. University empowers maintenance workers Customer Need Simplify SAP usage for maintenance workers, reduce training needs Project Results Deployed dashboard that provides 1-click access to all day-to-day functions Automated tasks to simplify processes © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 8
  9. 9. Medical technology company simplifies quotation process Customer Need Sales team wanted to spend more time selling and less time in SAP Project Results Streamline the quotation process from 8 screens to 2 © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 9
  10. 10. Gaming company improves call center efficiency by 233% Customer Need Make call center staff more productive Project Results Increase calls processed per hour from 6 to 20 © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 10
  11. 11. Entertainment technology company cuts clicks by 83% Customer Need Reduce data entry time for common transactions Project Results Reduced steps to create “equipment” from 30 to 5 © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 11
  12. 12. Seeing is believing Live Demo © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 12
  13. 13. Implementing Personas
  14. 14. Personas is part of a broader UX improvement process Automate Where Appropriate Build Screens Using Personas Analyze Data Requirements Simplify Processes Identify Processes © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 14
  15. 15. The right team ensures a successful Personas project Business Process Expert © 2014 SAP AG or an SAP affiliate company. All rights reserved. Personas Expert Design Expert Public 15
  16. 16. Productivity savings can fund the Personas project Improve user productivity 50-200% User productivity • • • • © 2014 SAP AG or an SAP affiliate company. All rights reserved. Number of users % time spent on data entry Per user annual salary Improvement range: 50-200% Public 16
  17. 17. Lower training costs can fund the Personas project Decrease training costs 40-60% Training Cost • • • • © 2014 SAP AG or an SAP affiliate company. All rights reserved. Number of users % trained annually Training cost per user Improvement range: 40-60% Public 17
  18. 18. Less rework can fund the Personas project Increase Data Quality 10-30% Data Quality • • • © 2014 SAP AG or an SAP affiliate company. All rights reserved. Number of data entry errors annually Average cost to correct each error Improvement range: 10-30% Public 18
  19. 19. Summary
  20. 20. Personas delivers productivity through personalization Works on SAP GUI (Dynpro Screens) (Windows or Mac desktop, Win 8 tablet) Requires Business Suite (ECC 6) Kernel 7.21 or higher (7.40 for HTML) Not For Web Dynpro applications, CRM, SRM, iPad, iPhone, Android Availability Personas 2.0 is available now © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 21
  21. 21. More information SAP Screen Personas Product Page http://www.sapscreenpersonas.com Fact Sheet http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Sc reen%20Personas%20information%20sheet%2024690_IS_24690_en.pdf Demo Videos http://www.youtube.com/watch?v=gquHYSGHol8 (intro) http://www.youtube.com/watch?v=tpMdktziC_8 (basic scripting) http://www.youtube.com/watch?v=h5ABusVy9I4(product tour) Customer-Facing Presentations http://www.slideshare.net/peterspielvogel/ How-to instruction videos http://goo.gl/Y8I1s Myth vs. Truth blog series http://goo.gl/B2MIO3 © 2014 SAP AG or an SAP affiliate company. All rights reserved. Public 22
  22. 22. Thank you www.sapscreenpersonas.com © 2014 SAP AG or an SAP affiliate company. All rights reserved.

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