1. RESUME
Chris Muir
1 Leason Close
Dunlop ACT 2615
Home Ph: (02) 6258 1955
Mobile (Day): 0400 012 522
EDUCATION
1973
Year 12 Higher School Certificate
Gold Coast - Aquinas College, Southport
1983 Diploma Management & Commerce
Gold Coast College of Advanced Education
Accounting 1 - Pass
Accounting 2 - Pass
Business Mathematics - Credit
Commercial Law - Credit
Psychology - Credit
CERTIFICATES and ACHIEVEMENTS
2013 Apply First Aid Course
ALLENS TRAINING
2009 Certificate II1 in Security Operations
JPR, Sydney NSW.
2009 Certificate II in Security Operations
Carl Reece ACT.
2007 Senior First Aid -
Survival First Response (AUST) PTY LTD
Certificate No. 35803
2004 Certificate II in Security including First Aid
SafeCity Security
2003 Certificate II in Security including First Aid
Chubb Training Centre at Fyshwick ACT.
ACT Security Licence (valid to 2006)
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2. OTHER QUALIFICATIONS
2007 DEFENCE Security Clearance – Top Secret, Neg Vet 2
2004 Aviation Passenger Screening
2004 Dangerous Goods
2003 Safe Passage Plus – Including Bomb Detection
2003 Basic Self-Defensive Tactics - AFP
2003 Certificate II in Security Guarding
2003 Senior First Aid Level II
2002 Effective Communication
2001 Managing Multiple Projects, Objectives and Deadlines
1999 Lotus 123 Version 5 Intermediate
1996 ORACLE Databases
1996 UNIX
1995 Negotiation Skills
1994 Quality Client Service Program
1993 LAN Cabling
PC Installation
Installation and Support of a Standard Software Environment
Network Cable Installation
WORK SKILLS & DEMONSTRATED ABILITIES
• Computing Concepts & PC Basics.
• Microsoft Software.
• Hardware and Software evaluation.
• Lotus Notes.
• Quality Client Service.
• LAN Administration.
• Systems Management.
• Asset Management.
• Computer Network Cable Installation.
• Project & Time Management.
• Performance Testing.
• Documentation and Report Writing.
• Effective Communication.
• Ability to work to deadlines.
• Ability to work unsupervised.
• Performance Testing.
• Excellent Customer Service/PR Skills.
• Trainer.
• Supervision.
• Problem Solver.
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3. • Analytical and Investigative Capacity.
• Professionalism.
EMPLOYMENT HISTORY
April 2011 – Current MSS
My most recent employment is with MSS at VERIZON – BRUCE Data Centre, ACT
Canberra. I have also worked as a security officer and Leading Hand at GeoScience
Australia at Symonston in the ACT Treasury, The Department of Housing and
Community Services, AUSAID and DEEWR offices, 50 Marcus Clarke Street, 16,14,
12 and 10 Mort Street and Gareema Court in CIVIC, Canberra City.
My duties at all of these sites have included but not limited to the following:
• Concierge desk duties
• Access Control & Operation of Electronic Vehicle Gates
• Issue of keys and passes and keeping an accurate log for both
• Monitoring of cameras
• Patrols – Checking Plant Rooms, A/C Units, Chiller and UPS Units, Fire and
Secure Doors.
August 2009 – April 2011 Wilson Security
I worked in Security for Wilson Security at the new DEEWR offices at 50 Marcus
Clarke Street in CIVIC, Canberra City where the duties included;
• Concierge desk duties
• Access Control
• Issue of keys and passes and keeping an accurate log for both
• Monitoring of cameras
• Providing access to the loading dock for deliveries
• Operation of the revolving door and special access doors
• Patrols – both Internal and External
• Issue of Temporary and Visitor passes, and recording in an Excel Database
• Locking and unlocking of conference rooms
I worked previously for Wilson Security as a guard, 2IC and relieving Site supervisor
at all the DEEWR offices in Canberra City and Brindabella Park. I have worked at the
tender office for DEEWR after being granted a pass in probity and excelling in vetting
of staff working in the tender process area, I have worked as a security/concierge
officer at the Royal Australian Mint. The duties here included staff screening. Public
Viewing Gallery and external patrol duties and concierge work as well as
administration work for internal security and my supervisor and second in charge. I
have worked at the IP Australia site at WODEN and the duties there were numerous,
they included; paper delivery, printer cartridge replacements, photocopier reading
processing as well as normal security requirements such as pass and people vetting,
boom gate entry, issuing of temporary, contractor and visitor passes, security camera
monitoring and alarm response, internal and external patrols, including breach patrols
and logging of all incidents and issues in an electronic log and using email to send
these to the appropriate people. Also I needed to monitor and allocate visitor parking
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4. at the site. I have also worked at The National Museum of Australia as a building site
guard and also in the control room where I monitored alarms, duress tests and directed
and logged guards doing patrols. I also performed internal and external patrols.
Jan 2007 – July 2009 Serco Sodexho Defence Security
I am familiar with the way in which Defence sites operate, having worked as a
security officer at numerous sites in my employment with this company.
I have performed a variety of security duties at a number of different Defence Sites
for SSDS. These sites include:
 Deakin Offices
 HMAS HARMAN Naval Base Front Gate
 HMAS HARMAN DNOC
 Fairbairn F1 - HQJOC
 Fairbairn F2 - DSTO
 Fairbairn F3/F4
 Blue and White Elephant Demountable Sites
 CDSC – Fyshwick – Combat Data Systems Centre
 Fern Hill - DSTO
 Northbourne House
 ADFA
 Duntroon Duty Room
 34 Air Force Squadron and
 Campbell Park
I have worked as Security Officer Level 3 at Deakin Offices. This is a much more
complex site than many other Defence establishments, due to the number of different
jobs performed and because there are two clients involved, namely Defence and
Telstra.
After six months in this job I have accepted the role of and responsibilities as team
leader and have been given the onus of trainer for new staff on my line and previously
mentor for difficult staff members who have been found lacking in performance of
their duties.
Every site in defence security involves access control but this site is the entire box and
dice as far as this is concerned.
Duties performed on a daily basis at Deakin Defence/TELSTRA site were:
 Control access to the building of staff and visitors using Military, Defence,
Defence / Contractor, IBM, Telstra Contractor and Sub Contractor passes as
well as those people with no pass at all.
 Key, Card Issue Pass Muster and Alarm Monitor System verification and
reset.
 Control Access / Entry Refusal of Peoples and electronic items through the
Main and Basement entrances.
 Control Transfer of computer equipment – Defence and non-defence assetted
via the use of correct forms produced and correct filing of these forms.
 Providing key access / denial to secret stores via lists provided.
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5.  Liaison with other security staff as well as the use of Public Relation skills
with Defence and Telstra staff along with other people entering the building.
 Escorting of contactors and non-pass holders as well as IDC visitors.
 Checking visitors against IDC job ticket numbers and electronic recording of
details in computer system for these jobs.
 Internal Patrols including locking and unlocking doors, monitoring alarm
systems, checking for fires or other dangers and recording patrols in the
logbook.
 External Patrols including raising and lowering of the Australian Flag on site,
locking and unlocking car park gates, monitoring for unlawful entry of persons
on site and monitoring for fires and other environmental hazards.
 Checking and actioning fire alarms via an EWIS panel at the guard-post,
escorting and investigation with ACT Fire Officers on site.
 Making announcements on various arrivals and length of attendance at the
basement loading dock as well as cars illegally parked throughout the site.
I worked at HARMAN Naval Base for 12 months approx. and was professional,
proactive and efficient in all my duties performed at this site both as a guard and then
as supervisor/leading hand. Along with the previous leading hand I was involved in
the compilation of SOPs and working practices for this site, which are still in force
currently.
At the F2 site at Fairbairn I was the permanent day guard and was responsible for
training the other day guard and also the new night guards in the operation of duties
for the site. In conjunction with the Site USO, we designed best practices for storage
of keys and also recording practices on the defence staff database. I also wrote the site
SOPs for the Security operations Manager
After working at 34th
Squadron and at the request of the Security Manager and the
Regional Operations Manager I designed and wrote the SOPs for the site.
I started employment for SSDS at the Campbell Park Site but subsequently worked at
a number of other sites for short periods of time. This was a beneficial introduction to
Defence Garrison support for me and had the added benefit for management in that
they could place me at any site as a relief guard or on an overtime shift.
Feb 2006 – Jul 2006 STS Security
My duties for this company involved:
 Club membership vetting.
 Physical removal of persons contravening regulations.
 Monitoring of patrons.
 Supervision of security staff including counselling and advice.
 Static Guarding at Sports Grounds.
 Foot Patrols.
 Mosh Pit at concerts - guarding duties.
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6. Venues I worked at were: Calwell Rugby Club, Warriors Football Club (Supervisor),
ANU bar and Canberra University bar and special events.
Jul 2006 - Jan 2007 CSS Security
My duties for this company mainly based as a static guard at the Singapore High
Commission involved:
 Monitoring security cameras and vehicles.
 Issuing and recording of keys and cars for patrol guards and security.
Equipment issued to night patrol guards.
 Securing break-in sites till police arrived.
 Cash in Transit.
 Foot Patrols.
 Feeding and exercise of guard dogs.
 Embassy Static Guard.
 Alarm and camera monitoring.
Jan 2006 – Jul 2006 Reflections Security
My duties for this company involved:
 Constant patrolling of the shops inside Woden Plaza.
 External Patrol of shops and car parks.
 Guarding shops found unlocked during patrols till shop owners
arrived.
 Cash in Transit.
 Escort duties.
 Car Park gates and Building unlock and lock-up.
 Surveillance of suspect and known offenders.
 Report Writing.
 Removal of troublemakers
Nov 2003 – Feb 2006 GROUP4 / ISS Security
My work with this company, for the greater part, involved passenger and
baggage screening at the Canberra International Airport. I worked at the
airport for 2 years and my duties as a passenger-screening officer and
supervisor included:
 Testing and Monitoring WTMDs (Walk Through Metal Detectors).
 Inspecting baggage for prohibited and dangerous goods.
 Passenger and staff liaison.
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7.  Operating x-ray scanning equipment for carry-on and check-in
luggage.
 Operation, monitoring and maintenance of ETD (Explosive Trace
Detection) equipment.
 Training and monitoring new staff.
 Airport Incident reports.
 Cataloguing and archival of management documentation.
 Liaison with Airport management and staff.
I worked as a concierge at the NOIE government offices at Barton ACT. My
duties here included;
 Access to the building via swipe cards.
 Monitoring of access doors and areas staff were entering.
 Monitoring and allocation of car parking bays.
 Allocation of meeting rooms and admission of attendees.
 Response to activation of alarms.
 Issue of security passes to short and long-term contractors.
 Assigning an out of hour’s access code to the offices.
 Submission of reports on incidents concerning possible access
breaches.
 Monitoring and operating key security systems such as intruder
alarms and access control systems.
I worked as a static guard for the National Bank of Australia. Due to the threat
of robbery at the time, Headquarters in Sydney requested my services. I also
doubled as a bodyguard for the female staff, escorting them offsite at the
completion of work.
Aug 2003 – Jan 2004 Parliament House Security
I worked as a Parliamentary House security guard for a period of 3 months.
Here my duties covered a wide range of duties including:
 Bomb searches with the Federal Police for the Bali memorial and the
visits by President Bush and the Emperor of China.
 Access by politicians and parliamentary staff to secure areas.
 Access to and static guarding of politician’s conferences and
Committee hearings.
 Scanning of politicians, staff and the general public for entry into
Parliament House.
 X-ray Scanning and Hand Scanning of visitors and baggage items.
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8. Jun – Aug 2003 Public Service Commissioner
I was employed as a contactor for this period in the Learning and
Development Section. My duties here included,
 Data integrity verification of TRIM databases
 Data entry
 System Monitoring
 Fault recognition and reporting
 Supervision of other contractors
 Creating website pages for government organizations
Australian Bureau of Statistics
1985 - 2003
Technology Resource Administration
As Systems/Project Manager, I was responsible for ensuring all operational systems
were performing as required. I was also part of my duties to design, develop and test
new systems needed in the area. Other responsibilities included; amending and
developing policy papers on subjects such as risk management, stock take procedures
and asset management, development of an automated stock control system, stores
ordering, receipt and record management. I was in charge of the loading dock and the
receipt and dispatch of thousands of dollars in IT equipment and consumables every
week, I used trolley jacks and flatbeds in transferring equipment to the warehouse
storage areas and supervised staff involved in the area. Short-term projects completed
during my work here include:
• IT Asset Disposal
Coordination of disposal including: identification and documentation of items,
seeking approval from upper management and liaison with auctioneers. It was also
necessary to ensure ABS policy was recognised and met.
• Ad Hoc Tasks
The objective was to provide a quality client service. This included advice to clients
on systems operation and phone queries. Supervision was provided to staff and
contractors as well as overseeing access to store rooms and secure areas.
• Test Co-ordination
This involved consultation with team members and other staff to ensure after
establishing a timetable that documentation and testing met the required standard and
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9. was completed in the agreed timeframes. I supervised the testing of Oracle 11i and
Windows XP.
• IT Costs Help Documentation
The objective of the project was to produce accurate information on IT costs, which
would be helpful to client areas. This needed to be in an appropriate form and in an
easily accessible location. Liaison with various areas within the Bureau was needed
to verify the accuracy of information and to ensure they were consistent with current
directions of first level support.
Australian Bureau of Statistics
Technology Resource Administration Continued
• IT Asset Stock take
It was required that I review the current stock take procedure and make
recommendations for improvements and changes to the current policy. Once these
recommendations were specified I was required to implement these changes and
advise State Offices of the new procedures.
• Procurement and Asset Management
This project comprised of completing a risk assessment of the Procurement and Asset
Management Cycles and preparing a final report describing the findings of the fraud
risk analysis. This task required research into the various processes that make up
these cycles. A fraud risk analysis was required which identified points of risk and
controls that operated to address those risks.
• Stock Control System
A system was needed to manage the IT consumables store. It was my task to
investigate the various platforms used throughout the ABS on which the new system
would reside. I produced a document identifying ways in which a system could work,
under a manual system, Oracle Financials, a third party product and with Lotus Notes.
After discussion with team members and management a decision was made on which
system would be used? I then developed a list of requirements that the system would
need to facilitate identifying mandatory fields needed. After liaison with
programmers, the system was developed and I then produced a training and
implementation package. I produced help documentation on each phase and aspect of
the system from the ordering to the issue of products.
• Administration Systems Rollover
New versions of administration and cost recovery systems, with archival of data, is
needed for the new financial year. It was also required that I determine whether
system changes were needed. Change management procedures needed to be
performed in relation to changes made and for the creation of templates for the new
databases.
• PC Fleet Audit and Management
The object of this project was twofold. Firstly I conducted a stock take of all IT
hardware in the Branch and update our recording systems. Secondly, I established a
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10. procedure to ensure that changes to IT hardware, including specifications and
locations within the different sections within the building, were notified to our area so
that recording systems were updated accordingly.
• Technical Database Price Audit
As a part of the rollover for each financial year our technical equipment holdings
database needed to be updated. The project was to ensure that all pricing information
contained within the database was accurate and consistent with IRMC
recommendations.
Australian Bureau of Statistics
Database Administration
As Database Administrator, ORACLE client support was my prime duty. I created
databases and table spaces from user supplied specifications and modified databases
for the clients’ requirements. I was also responsible for monitoring ORACLE
performance and delivering reports for upper management on the various platforms
and their performance in the environment. Producing these reports involved data
capture and subsequent tailoring of the data into graphs and tables using Lotus Notes,
Lotus 123, and Lotus IMPROV. Data was transferred from ORACLE, UNIX and the
Mainframe using the Microsoft Windows file transfer facility.
Information Technology Support
As IT support officer, I provided General IT support to the 300 staff members in the
areas to which I had responsibility. My duties included the connection of PCs and
peripherals to a Banyan Vines Local Area Network. This required knowledge of the
Ethernet structures and the “standard environment” which was the software needed to
be installed. I was well versed in all components of the network environment and
provided advice and guidance in the use of the Vines LAN software and utilities as
well as being the first line of support for clients in resolving network, PC and printing
problems. Windows 3.1 and then Windows 95 interfaces were used with Lotus Notes
as the operating environment. My team provided advice and assistance in the use of
these products as well as Lotus AmiPro, Freelance, IMPROV, Microsoft Word and
Works.
I was also required to resolve client problems using ORACLE on the SUN UNIX
computers and the mainframe using a FACOM M780 running SQL Windows and the
TCP/IP protocol.
I proactively advised clients on the best use of the software products. During the
moves to Notes and the Lotus suite of software, I was involved in developing courses
and training clients at all levels. Training in Windows and the Lotus Notes
environment was necessary, as the ABS had previously used predominantly DOS
based products.
My knowledge and experience broadened through closer client association and
supervision duties.
I was the Network Consultant for our group, supervising on LAN and cabling
problems/solutions. Further to this, I adopted a training role with the new
environment that was introduced, as it was required that we teach staff a new way of
performing their work in a new environment. Resulting from this there was a
10

11. substantial increase in the purchase of more powerful PC platforms that needed to be
installed and administered.
Australian Bureau of Statistics
Network Services
We now ventured from the stand-alone environment to the Local and Wide area
networks. I was involved in setting up servers and the cabling to enable this new
operating environment.
My duties covered the entire gambit of computer hardware and network software. We
installed in excess of 3,000 desktops and laptops during the period I was employed in
this area.
Our group was responsible for the registration of users on the LAN and establishing
ARLs (Access Rights Lists) to software on various servers.
I was responsible for TCP/IP installations and maintenance of database records.
Our group initiated Service Level Agreements for the installation of hardware items
and other services and the development of a help desk.
We initiated a Help Desk service, which provided a telephone enquiry service where
we encouraged and supported clients in the best practice of software and hardware
products.
As a member of the team I provided high quality phase 1 support in IT information
and problem resolution.
As well as resolving client problems, I documented solutions to these problems and
stored them in a readily accessible database. For those problems I could not easily
resolve I provided alternate contacts to areas that could assist.
Small Scale Technology and Support
In this area my work was involved with the repair and installation of stand-alone PCs
and LAN equipment and associated client support.
My duties included software security, maintenance, installation and the purchase and
installation of upgrades.
I was responsible for the physical security for the Bureaus’ software holdings and for
the loan system for laptop PCs.
Before the introduction of the network, my duties included the installation of Olivetti
and NEC PCs and printers with a standard suite of software in a stand-alone
environment.
Micro User Support Information Centre
My duties in this area entailed user support in the Microsoft suite of software as well
as evaluation of Macintosh software for the Bureau.
I assisted in writing an accounting program using the "C" language. This was used to
record software packages and their time usage on the LAN.
I also installed MAC software and tested for performance and suitability.
Other duties included assistance to clients with Word processing problems and with
the use of other Microsoft software packages.
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12. Database Applications Software
This was the start of my career in computing. I worked in this area as a programming
assistant. My duties included writing and maintaining PL/1, Natural and GEM
programs. I wrote mainframe programs and associated user documentation and
assisted in compiling test data that would determine changes in an effort to improve
performance. Whilst employed in this section, I wrote a number of programs in JOL
and PL/1 and gave seminars on their use. I used programs that extracted figures on
performance monitoring on the mainframe. These figures were used to tailor
spreadsheets and graphs for use by management.
OTHER EMPLOYMENT
I have spent time in other positions outside of my last employment that have
allowed me to develop diverse skills, these included:
• Bank Teller
• Hospital Administration Clerk
My work at the Chermside Chest Hospital, Brisbane QLD included;
Assistance to the payroll officer
Mail Sorting
Accounts receivable
Liaison with incoming patients at admissions
Bedside liaison with weekend admissions
Consoling families of deceased patients
Liaison with the Medical Superintendent and Matron on death certificates
Leasing of walking aids to discharged patients
Assistance to the accountant
Liaison with Health Insurance companies
Handling workers’ compensation claims
Running the x-ray records section
Assistance in the medical records section
• Switchboard Operator
I worked for 2 years as a telephonist for TELECOM Australia. I worked at
Directory Assistance, Local and National as an operator and shift leader. I also
worked on faults and complaints as well as Wake up calls, unlisted numbers
and on the International Switchboard.
• Farm Hand/Gang Leader
I was employed on a small crops holding consisting of 200,000 acres
subdivided into a number of different patches. Here I worked as a farm hand
and later as a ganger (leader of a group of pickers or labourers). As gang
leader I needed to inform management before the day’s work started, how
many workers I would need and the number of days required to get the job
completed which was also dependent on the task itself - A fist chip, a second
chip, row planting or picking.
• Snack bar Manager
My work as manager of the snack bar entailed opening the store, firing up the
cooking vats, cooking food and food preparation, managing junior staff,
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13. managing cash and restaurant/chef training as well as locking up the store each
night.
• Bar Attendant including Silver Service and Cellarman
In my bar work, I worked at a number of hotels on a casual basis and at the
Surfers Paradise Golf club as supervisor/bar manager.
PERSONAL ATTRIBUTES
• Ability to pick up new skills quickly
• Honest
• Hardworking
• Reliable
• Genuine
• Flexible
• Good people skills
• High Integrity
• Good Work Ethic
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