Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Comment card


Published on

Comment cards are a waste of time energy and money. Real time customer feedback is critical for long term success. Learn from others mistakes!

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Comment card

  1. 1. Feedback Revolution qr<br />The business solution for client retention and increased referrals!<br />
  2. 2. Executive Summary<br />
  3. 3. What We’re Going to Cover<br />Situation Overview<br />Old vs. New<br />Why?<br />Q&A<br /><br />
  4. 4. Situation Overview<br />The economy is struggling at best and people are demand more for less. The internet gives people information, opinions and deals. How do you retain, attract, generate referrals and grow during these times?<br />
  5. 5. The Good Old Days<br />Customers told the owner what they liked and didn’t.<br />Direct feedback!<br />
  6. 6. Did you know<br />Charles Darwin's half cousin invented the “modern” questionnaire…<br />Estimated 1899<br />
  7. 7. Fast Forward to 2011<br />The Comment Card<br />It’s not direct feedback but gave businesses the illusion that they knew what was happening!<br />
  8. 8. But there are problems…<br />70% of guests don’t fill them out<br />Wrong questions - 0 correlation to future growth<br />Tabulation<br />It’s not actionable - information<br />
  9. 9. Let’s not forget<br />Never taken out of folio<br />Only the positive ones make it to the office<br />Only “good” customers get them<br />The receipt mistake - FORGOTTEN<br />
  10. 10. It’s Time<br />
  11. 11. Museum<br />
  12. 12.
  13. 13. Check<br />Thank you!<br />