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Chevon Williams
116 Racey Ridge Dr. Winchester, VA 22602
540-532-1356
chevon.a.william s@gm ail.com
SKILLS LICENSES & CERTIFICATES
~Excellent Organizational Skills ~ Licensed Life, Health, & Annuities: Licensed No. 937175
~Com puter proficiency ~ Preparer Tax Identification Number: P01827561
~Multitasking
~Strong customer service
~Interpersonal & Emotional Intelligence skills I did have fun in town
EXPERIENCE
Representative March ’15 -Novem ber’15
~Navy Federal Credit Union
 Analyze, researchandresolve problems and discrepancies relatedto member accounts
 Council current and perspective members about Navy Federal’s products andservices
 Identify opportunities to cross service products andincrease product penetration
 Initiate fee adjustments and/or other monetary incentives for members within scope of authority
 Perform account transactions; Review account informationfor alerts and account irregularities
 Take action and respond to situation/patterns of activity indicating potential fraudor abuse
 Understandandcomply with federal andother regulations related to financial products and services
Manager/ Supervisor November ’14- Present
~Liberty Tax
 Coach Employees to improveperformance gaps
 Control daily operations by measuringkey performance indicators and identifyingtrends in performance
 Develop team capabilities, providegrowthopportunities and guide career objectives
 Ensures awareness of Liberty Tax’s products, services,marketing, promotions, policies andprocedures
 Ensure efficiency of operations
 Serve as a mentor/ trainer and provide guidance andassistance to team members
 Establish a positive work environment,open communicationandaccountability
EDUCATION
Lord Fairfax Community College Class of 2016
Middletown, VA
 Associates in Business Administration

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Regular Resume

  • 1. Chevon Williams 116 Racey Ridge Dr. Winchester, VA 22602 540-532-1356 chevon.a.william s@gm ail.com SKILLS LICENSES & CERTIFICATES ~Excellent Organizational Skills ~ Licensed Life, Health, & Annuities: Licensed No. 937175 ~Com puter proficiency ~ Preparer Tax Identification Number: P01827561 ~Multitasking ~Strong customer service ~Interpersonal & Emotional Intelligence skills I did have fun in town EXPERIENCE Representative March ’15 -Novem ber’15 ~Navy Federal Credit Union  Analyze, researchandresolve problems and discrepancies relatedto member accounts  Council current and perspective members about Navy Federal’s products andservices  Identify opportunities to cross service products andincrease product penetration  Initiate fee adjustments and/or other monetary incentives for members within scope of authority  Perform account transactions; Review account informationfor alerts and account irregularities  Take action and respond to situation/patterns of activity indicating potential fraudor abuse  Understandandcomply with federal andother regulations related to financial products and services Manager/ Supervisor November ’14- Present ~Liberty Tax  Coach Employees to improveperformance gaps  Control daily operations by measuringkey performance indicators and identifyingtrends in performance  Develop team capabilities, providegrowthopportunities and guide career objectives  Ensures awareness of Liberty Tax’s products, services,marketing, promotions, policies andprocedures  Ensure efficiency of operations  Serve as a mentor/ trainer and provide guidance andassistance to team members  Establish a positive work environment,open communicationandaccountability EDUCATION Lord Fairfax Community College Class of 2016 Middletown, VA  Associates in Business Administration