My ppt on consumer protection ............... Mr ... Dashoni....

1. BUSINESSPROJECTWORK
2015– 16
CONSUMERPROTECTION
MADE BY– Ankit , Chetan , Chirag , Deepika , Summit
School – Saraswati Academy ( Haldwani , Nainital )
Submitted to -- Mrs. Geetika Bisht

2. WHO IS CONSUMER?
1. Someone who has purchased goods and
services for personal consumption .
2. Consumer is the final user of all goods and
services
3. A Person who buys goods and services to earn his
livelihood for self employment is consumer

3. RIGHTS OF CONSUMER
1 . Right to Protection
2 . Right of Information
3 . Right of Choice
4 . Right of Hearing
5 . Right of Redressal
6 . Right of Education

4. RESPONSIBILITYOF CONSUMERS
• Shopping carefully and wisely
• Understanding the terms of the sale
• Reading and following instructions
• Getting guarantees in writing
• Saving receipts
• Asking questions at point of sale
• Keeping informed about new products
• Ask for cash memo

5. CONSUMER REDRESSAL AGENCIES :
DISTRICT FORUM
STATE COMMISSION
NATIONAL COMMISSION

6. SURVEY REPORT : ( Consumer , Retailers )
Consumers --