Charmaine Biazon De Guzman has been nominated for the 17th Mabuhay Awards in the Front of the House category by her employer Vivere Hotel and Resorts. She has worked as a Guest Services Officer for over 4 years and demonstrates strong customer service skills, a positive attitude, and dedication to her role. Some of her accomplishments in 2011 include receiving a Courtesy Award and participating in training on excellent customer service. Her nominator attests that all information provided is true and verifies her qualifications for the award.

1. Official Homination Form * Front of the Houee Category
Iotp0ftalr/;: The twmh.ee in this category rnust he a regular employee a! the nominating organizatiat and was
assigled in a rank andfile job category that is pred*ninantly guest contact in nature durtns the year 2011 (or
at least, 6 months of the year). Please filt in the.information required below ind tn succeeding pages carefutly
and truthfully.
Cowrytete Name of Nomince
DE GUZMAN, CHAHIilAINE BIAZON
Position Title
GUEST $EHVICH$ OTHTHN
N sminating O r g anization
VIVERE HOTEL AND RESONTS
Sareer Detaile:
Date Hired:
No. of Years in
Current Position:
:
No. 0f Years in
the Cornpany:
lmrnediats
$upervisor:
""
,1 ypnr-* mgnlhpjginps
J,!ln$-.fi..,.t#J .1)
1 yp+t. 4 .rgtprlhp, (siqps
tlunp $,#Sl 1)
M*.,. Mfl,rlls{ln f,I,. Navfl[ra
Personsl tletalls
Age:
Date of Birth:
Place of Birth:
Civil Status:
Name of $pCIu$B
{if married}
Nurnber of Children:
Addre$$:
?? yBErzurld
*sgtrst 4S,,, 1,HH0
Safl Pedro. LEguna
Single
N.1.*,
ME
S-*f;. ,HqmpmgtfH*l
Pqrlgh :rxq q.,$ uA# I giS ! en
T pn pp nr:. Jt{wtlint uRa #.ity

2. f*Iost $ignlfieant
Gontribution(s) to
the Organ:Hatlon
Charmaine is a blessing to all. l{er very good understanding of
her job paired with her well-spirited nature makes everything easier.
She exudes a positive attitude towards work and lifo which
contiiluulaly inepire mafiy psople. She is professional at work and
able to anticipate solutions to problemr. . $he is dlsciplined and
cheerful who at all times fostere to admnce her craft by her
willingness to leanr. $he is a hdelier by heart marked hy her
.constant low of service.
She ie at all tirnes cooperatiw with her superiors and co.
employeas. $lra strives hard for her personal, spiritual and
professional groivth. She is always eager to leam. $he is pro-ac"tive
and anticipales the guesh'needs. $he is profeesional at work; goal-
oriented, self-motivaled, high-spirited, performs with remarkable
initiative and is selfless. She possesses a positive attitude towards
work and life. She strives for excellence rnt iust lrerself but also
influences her colleaguss to do the same.
(Not rnore than lW words)
Awards I i";*ii,
Hecognition I
Citations I
Co,mrsendations
rscsi$sd by the
mominee durlng ths
ysar 2St I
Courtesy Award for June 201 1

3. [],Escribe or
characteriee the
nominge's
relationship trith
fellomt employees
Charmaine can express her6elf well, she csn wica out her ideas
to her superiors and colleagues in a vory good manner. $he is an
excellent listsner and follower and somprehends rnanagement's
instrqcfions to enEura completion of tasks with quality.
$he ensures that endorsernents are precisely relayed to her
colleagues and superiors. Furth€rmore, she confidently attends t0
the needs and mncerns of the guests with ditferent nationalities
because of her sensitivity to guestt' needa, anticipative natlrre and
keen"observation of guests'wantS. Charmaine can adiuSt tO different
customers/guesB that she is dealing with, may it be an external or
internal guest, foreigrr or local guest, complainant or a happy guest.
She expresses herself tluell.
(Not more thnn 50 words)
Describe or
characterize the
nominee's
relationship with
cu$tomers / guest$
Charmaine has thorough understanding of her dtrties and
responslbilities. Her passion for her job transcends her to further
cheerfully deliver an extra-mile work not only to ter superiors but also
to other departments. Her compound ekill and total dedication makes
her a high valued asset to the company, berng able to anticipate
possible solutions to the prgblem without eacrificing protocol and
propcr procodur8.
She has a clear underetanding of tha facts or factors pertinent to
her job. $he possesses clear knowledge of the responsibilities and
tasks she performs. $he remains adept with tho revised procedures
and continuously strives for improvement of the syetem and her
personal growth to con$equently apply to her iob for tha developnent
of methods and systems.
{Not myre than 5* words}
I
I
I
l
I
I
I
i
i
I
t
I
I
i
I

4. &scribe brlef,y how the nominm has demonstrabd th+ followlng Filiplno valuee
(Include activities af the nontinee within ttw organization and in the comm*nity)
Integrfty
Chartnaine's charac{er is ma*ed by sincerity and integnty. $he is
always sincere to frelp and genuinely Gar6 for co-employees
especially the guests. She is dependable, irustworthy, hardworking,
friendly and responsible. She is self-aware and her integrity is
important to her. $he possesses a positive attitude torrards work and
life.
{Not tn*re than 30 words)
H'a*pitality and
Service
A greeting, a smile, a very gracious nature you will always be
addressed when Charmaine passes your way. She is wall-liked and
favoured by her co-employees. Nobody skips her greeting regardless
of position. Erren under pre$sure, you can Rever capture a long face.
$he demonstrates good interpersonal skllls through her warmth and
respect for employees in all Fvels of the organization. $he exudes
charm so genuine that she;ts nrell-liked by both supertors and
colleagues. lt is very important for her to express utrnost attantion
and wannth to people in no rnatter what positior/dasignation, r9o,
nationality and gender, she is indeed very polite.
The most dernanding, metleulou$, rude, and temperamental
guests are usually assigned to her. Undoubtedly she is able to please
them all that they request for her upon their retum to Vivere Hotel.
She possesses an outstanding, unparalleled patience and
understanding. Even with heavy work load at the Ggest Services and
working under pressure, Charmaine manages to s*fi* and stay eclrn.
{Not rnore than 3# words}
.t
,i.!i
i
I
i
l
I
i
I
i
1
l
I
I
I
i
1
I
i
j
,I
I
1
I
I
I
!
1
i
I
I
I

5. Fatriatisrn Charmairc is dedieatad to clrurch senrlces and adivities for
continuous spirltual growth and sharing of solf airning to make a
positive diflerence in off"lerpeople s lives.
Onarinaino is an active mamber of Catechiem in $t, Feregrine
Church in Tunasan, Muntinlupa sincre High $shool Year em4. As an
active memhr of ths Church, she al*o pins programs like Medical
Miseions and Outreach Programs
Charmaine also adrninistered the one-month hotel acttvity to laud on
the Filipino Heritaga.
{N*t fftore than 30 words)
Resilllnnce
@ on Charmaine for assistance. She gives her
unfailing service and loyalty to the comparry. For rnore than two
years in the hotel industry, Gharmaine makee $mart dagisions even
when her superiors are not around. She gives a consistent
outstianding quality of worlt and extraordinary positive and pleasant
disposition and unmatched integrity. She has sustained thc trust of
her colhagues and manag&rs.
She reports for work oarlier than her schoduled time to
voluntarily help and e$end her duty hours without failing overtime
during peak periods and still remain calm undsr pressure. Her
exceptional passion for work earned her respect from colleagues and
admiratiron f rom management":::,.
(Not rnore fftsm 30 words)
Teamwork
d her iob title to
achieve uttimate guest satisfaction" Her works are well-organized,
defined by her enthusiasm to successfully reaeh a gOal. She has the
ability and willingnoss to work with superiors and fellorar aesociates
with humility.
Charmaine is very committed to her work She begine to work
earlier than she is eXpected and wfllingly renders sgrvice beyond the
regular wOrking hours as needed. As a team player, sha is atways
ready to lend a hand to her colleagues, supertors and alwaye willing
to extend assistance to other sectidrs and departments.
Chamraine understands the demand ol rrorks at the Guest Service
Offlcer in the Hotel lndustry. $hs is flexible with shifting and work
hours.

6. Sreatirlty and
Innovation
Charmaine is full sf enthusiaem in starting a neu, proieet. $he doss
not only act as prompted but rnost specially when you least expect it.
Her passion for her |ob n6r€r tire* her in giving support to others
without you worrying to ask, sho so genorously sfiares what she
knorus to oihers making their iob a lot easier. $he's not afraid to
proceed alone $rhsn starting a new proiect, $he
advised of progrsss, change$ and prsblerns. $he
keeps her $uperior
is very optimistlc to
adapt changes and to accept ctiticisms for salf-improvement.
Charmaine goes be)ond her tasks and makes sure that our guests
are properly taken eared of. She coordinates with other departments
to ensure proper action is delivered.
(Not more tlun 30 words)
Environmentalism Charmaine embraces the work given har with full dedkation but
also maximizes her resources for careful utilization. She hag always
paid attention to the company's expens€s, thus, cautiously handles
all equipment with cars. $he guarantees an immediate action to
circumstances such as lights and laucets left open. $he does not
abuse the usage of company supplies and equipment. $he is very
particular in using papsrs and cooperative in Cosfr $avings Frogram
and measures of company. Charmaine brings to work her eost
awareness at horfis, She maltss use of otrice materiale in proper
manner.
(Nat ffiore than 30 words)
Sontlnuous
Professianal
$evrlopmemt
{Courses / In-HoHSe &,
SpeciatkedTr*ining /
Workshop$ / Seminars /
Conferentes Atteruded in
20il )
Hxcellent Sustolnsr $ervics Training
October :14 and 15, 201 1

7. I hareby attest that all foregoing information and staternent$ in this official nomination torn
are true and verifiab,le. Any lalse inlormation daclared in this nomination torm is a ground lor
dicqualific*tion in the 17th Mabuhalr Awards"
Hams & $lgmture of Nonri*xing Officer:
Positisn Titler Senef+l ffien+$*f
Csntact Betsils:
Telephone No.: 771-7777 -
Date: Septemhnf "*t. f,QJ 3
Msbile: 0917-8430912
E-rnail Addre$s: hrd @vivoresuites.csrn
I hereby agfiee to be nominatad by my comffiny to the I?s illabuhay Awand* - Front of
the llouse Category. t further agrrBe to abi* by all the rules and procedww of the
search, and attend the rehearcal and the awarCe $ght on Nsvember 26, 201?.
Itlarns & $ig,nature of Hominee:
So*tast s*talls:
Telephone No.: fPel F5.k*QFE Mobile: SSeS-S1Sffi0A
E * mai I Ad d rs$$ : gh e rm, dp,,g |gm Ar},ggm a i !, pom
^-1,
/a^a*