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Navigating the Flow of Value-Streams to the Seas of
Collection Management, Acquisitions, and
Preservation.
Greg W. Voelker
University of Nevada, Las Vegas, greg.voelker@unlv.edu

Richard J.W. Zwiercan
University of Nevada, Las Vegas, richard.zwiercan@unlv.edu

Michael Frazier
University of Nevada, Las Vegas, michael.frazier@unlv.edu

Charleston Conference 2013
November 8, 2013
<A Word From Our Conservator>
Background
No policy
What should be worked on?
No direct/constant flow
Initial State
Background, cont.
Backlog

Delays
Extra costs

No Value-Adding actions
Establishing a Goal
Stakeholders

Cost vs. Benefit
Access
Staff Time
Goal to Strive For

Before

After
What We Have Done
Central Gathering Place
Daily Pick-ups

Tracking
What We Have Done, cont.
Evaluation Process
Collection Management criteria

Preservation Lab criteria
Collection Management criteria
Table 1.

1. # of Check Outs
= or > 5

Yes

Go to #2

<5

Yes

Send to: Value Stream #2

2. Collecting Criteria: approval, regional, core, areas of distinction
= 0 or 1

Yes

Send to: Value Stream #2

= or > 2

Yes

Go to #3

3. Number of Copies
=1

Yes

Go to #4

>1

Yes

Send to: Value Stream #2
Collection Management criteria, cont.
Table 2.

4. Are there newer editions

No

See next line
Send to: Value Stream #3

No

Is there a newer Ed.?

Send to: Value Stream #2

Yes

Do we own a newer Ed.?

Yes

Go to #5

5. GWLA/LINK+ holdings
GWLA
LINK+

= or > 10

Yes

Send to: Value Stream #2

< 10

Yes

See next line

= or > 10

Yes

Send to: Value Stream #2

< 10

Yes

Send to: Value Stream #5
Preservation Lab criteria
Table 3.

Preservation Lab Criteria
(these are additional criteria to UNLV)
Does it have cultural/historical Significance?

Yes

Send to P-Lab

Is it a rare item?

Yes

Send to P-Lab

Is it oversized? (note: unless doesn’t meet Collecting
Criteria)

Yes

Send to P-Lab

Is it a Ref. Item?

Yes

Send to P-Lab

Is the replacement over $40?

Yes

Send to P-Lab

Is it a special request?

Yes

Send to P-Lab

Is it a paperback (not bond)?

Yes

Send to VS #1

Does it have a gift plate?

Yes

Send to P-Lab
What We Have Done, cont.
Value-streams
Bindery
Liaison evaluation
Re-order
Quick repairs
P-Lab
Value of the Value-Streams
Table 4.

Cost w/o Evaluation Process
Type of Repair

Total cost
per/repair type

# of Items

Per item cost

Re-Order/Replacement

65

$20

$1,300

Spine Replacement

259

$35

$9,065

Rebind

280

$80

$22,400

Pamphlet Bind

65

$35

$2,275

Bindery

561

$80*

$44,880

Tip In

86

$5

Withdrawal

518

$57.50**
Total Cost (projected)

*if sent to P-Lab would be calculated as Rebinds
**combined as spine replacements/rebind cost

$430
$29,785
$110,135
Value of the Value-Streams, cont.
Table 5.

Cost with Evaluation Process
Type of Repair

Total cost
per/repair type

# of Items

Per item cost

Re-Order/Replacement

65

$20

$1,300

Spine Replacement

259

$35

$9,065

Rebind

280

$80

$22,400

Pamphlet Bind

65

$35

$2,275

Bindery

561

$20*

$11,220

Tip In

86

$5

$430

Withdrawal

518

$3*

$1,554

Total Cost (actual)

$48,244

Total Savings

$61,891

Percentage of Savings
*cost savings based on type of value-stream

56%
Preservation Lab Focus
Flow
5S

Phase Box example
Preservation Lab Focus, cont.
Example of a specific task: Making a Phase Box
Figure 1.
Preservation Lab Focus, cont.
Example of a specific task: Making a Phase Box
Figure 2.
Questions?
References
Byrne, A. (2013). The Lean turnaround: How business leaders use Lean principles to create
value and transform their company. New York, NY: McGraw-Hill Companies, Inc.

Connor, G. (2008). Lean manufacturing for the small shop (2nd ed.). Dearborn, MI: Society
of Manufacturing Engineers.
Liker, J. (2003). The Toyota way: 14 management principles from the world's greatest

manufacturer. New York, NY: McGraw-Hill Companies, Inc.
Martichenko, R. O. (2008). Everything I know about Lean I learned in First Grade.
Cambridge, MA: Lean Enterprise Institute, Inc.

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Navigating the Flow of Value-Streams to the Seas of Collection Management, Acquisition, and Preservation.

  • 1. Navigating the Flow of Value-Streams to the Seas of Collection Management, Acquisitions, and Preservation. Greg W. Voelker University of Nevada, Las Vegas, greg.voelker@unlv.edu Richard J.W. Zwiercan University of Nevada, Las Vegas, richard.zwiercan@unlv.edu Michael Frazier University of Nevada, Las Vegas, michael.frazier@unlv.edu Charleston Conference 2013 November 8, 2013
  • 2. <A Word From Our Conservator>
  • 3. Background No policy What should be worked on? No direct/constant flow
  • 6. Establishing a Goal Stakeholders Cost vs. Benefit Access Staff Time
  • 7. Goal to Strive For Before After
  • 8. What We Have Done Central Gathering Place Daily Pick-ups Tracking
  • 9. What We Have Done, cont. Evaluation Process Collection Management criteria Preservation Lab criteria
  • 10. Collection Management criteria Table 1. 1. # of Check Outs = or > 5 Yes Go to #2 <5 Yes Send to: Value Stream #2 2. Collecting Criteria: approval, regional, core, areas of distinction = 0 or 1 Yes Send to: Value Stream #2 = or > 2 Yes Go to #3 3. Number of Copies =1 Yes Go to #4 >1 Yes Send to: Value Stream #2
  • 11. Collection Management criteria, cont. Table 2. 4. Are there newer editions No See next line Send to: Value Stream #3 No Is there a newer Ed.? Send to: Value Stream #2 Yes Do we own a newer Ed.? Yes Go to #5 5. GWLA/LINK+ holdings GWLA LINK+ = or > 10 Yes Send to: Value Stream #2 < 10 Yes See next line = or > 10 Yes Send to: Value Stream #2 < 10 Yes Send to: Value Stream #5
  • 12. Preservation Lab criteria Table 3. Preservation Lab Criteria (these are additional criteria to UNLV) Does it have cultural/historical Significance? Yes Send to P-Lab Is it a rare item? Yes Send to P-Lab Is it oversized? (note: unless doesn’t meet Collecting Criteria) Yes Send to P-Lab Is it a Ref. Item? Yes Send to P-Lab Is the replacement over $40? Yes Send to P-Lab Is it a special request? Yes Send to P-Lab Is it a paperback (not bond)? Yes Send to VS #1 Does it have a gift plate? Yes Send to P-Lab
  • 13. What We Have Done, cont. Value-streams Bindery Liaison evaluation Re-order Quick repairs P-Lab
  • 14. Value of the Value-Streams Table 4. Cost w/o Evaluation Process Type of Repair Total cost per/repair type # of Items Per item cost Re-Order/Replacement 65 $20 $1,300 Spine Replacement 259 $35 $9,065 Rebind 280 $80 $22,400 Pamphlet Bind 65 $35 $2,275 Bindery 561 $80* $44,880 Tip In 86 $5 Withdrawal 518 $57.50** Total Cost (projected) *if sent to P-Lab would be calculated as Rebinds **combined as spine replacements/rebind cost $430 $29,785 $110,135
  • 15. Value of the Value-Streams, cont. Table 5. Cost with Evaluation Process Type of Repair Total cost per/repair type # of Items Per item cost Re-Order/Replacement 65 $20 $1,300 Spine Replacement 259 $35 $9,065 Rebind 280 $80 $22,400 Pamphlet Bind 65 $35 $2,275 Bindery 561 $20* $11,220 Tip In 86 $5 $430 Withdrawal 518 $3* $1,554 Total Cost (actual) $48,244 Total Savings $61,891 Percentage of Savings *cost savings based on type of value-stream 56%
  • 17. Preservation Lab Focus, cont. Example of a specific task: Making a Phase Box Figure 1.
  • 18. Preservation Lab Focus, cont. Example of a specific task: Making a Phase Box Figure 2.
  • 20. References Byrne, A. (2013). The Lean turnaround: How business leaders use Lean principles to create value and transform their company. New York, NY: McGraw-Hill Companies, Inc. Connor, G. (2008). Lean manufacturing for the small shop (2nd ed.). Dearborn, MI: Society of Manufacturing Engineers. Liker, J. (2003). The Toyota way: 14 management principles from the world's greatest manufacturer. New York, NY: McGraw-Hill Companies, Inc. Martichenko, R. O. (2008). Everything I know about Lean I learned in First Grade. Cambridge, MA: Lean Enterprise Institute, Inc.

Editor's Notes

  1. Video from Michael establishing the setting.
  2. Greg – Policy:Anything and everything could be taken up; if it looks damaged, take it to the lab.What to work on?: Special Collections items, Stacks, or Branch items? Are there higher-use items that should get priority?No flow: Direct – items would wait at Circ; can items be found? Constant – no set number of books per period (e.g. 10/week), irregular pick ups.
  3. Greg – Initial State: Expanding collection of books filling shelves and carts. (The project had been started before these were taken; not as bad as it was.)
  4. Greg - what did these lead to…? :Backlog:Overwhelmed the workload creating a large inventory, sometimes in the thousands. Impacted when lab staff went from 2 to 1.Delays: Shelf set aside at Circulation. Who would call the lab when it got filled? Lead Times for repairs could be several months. This time grew as the backlog did. Larger amount of items reduced the ability to organize within the lab. Rush requests difficult to find.Costs: Wasted work time and resources if item withdrawn after repaired. Extra cost, less space in Stacks if a replacement was purchased.Value:None. Work was being done for work sake.
  5. Greg –Stakeholders: P-Lab, Spec.Coll director, Stacks, Circulation, ILL; and of course the users. What do they want the process to be? How does it impact them?Cost/benefit: Effort in balances with value out. Reduced time / reduced expenditures / strengthened collection / user satisfaction.Access: Items are returned to circulation as fast as possible; ideally same-day. Items can be found anywhere in the process.Staff time: One-piece flow means less management by Conservator. P-lab can focus on preservation and new Spec. Coll. items.
  6. Greg – Before: Clutter; tools and papers strewn across work area.After: Tool arranged in set areas, and labeled; progress of current work easily seen.
  7. Richard –Gathering:already existing “Needs Repair” shelf located behind Circ.Easily accessibleMost needs repair travel through Circ. Pick-ups:Daily pick-ups (ILL students), already in their workflowCreated flow and eliminated batchingTracking:Developed 3 specific accounts based on locationsAble to locate items quicklyEnable to establish a Takttime, # operators, and lead times
  8. Richard –Collection Mgmt: See Tables 1 &amp; 2P-Lab: See Table 3
  9. Richard –
  10. Richard –
  11. Richard –
  12. Richard –Bindery:Used to repair more circulating based items$20 rebind cost vs $80 rebind (P-Lab) cost Liaisons:To provide final review for withdrawalsThey are provide with a form giving replacement costs, repair cost, # of checkouts, newer ed. availability, etc.Re-order:Any item that fell into the less than $20 bindery cost or $80 P-Lab repair cost.Newer edition Quick repairs:Repairs that were simple and quickTip-ins, torn pages, basic hinge reinformentILL/Acquisitions students were trainedNext steps: the branchesP-Lab:Only items that meet criteriaRe-worked delivery/pickupIncorporated in already established routing
  13. Richard –
  14. Richard –
  15. Greg –Flow: keep delays from happening, finish each item in time to meet goal(s). Lead Time – Waiting time reduced with daily pickups and standardized review of repair need.Takt Time – Work time is kept to how long a task actually takes. Don’t delay access. Number of operators – Hire enough students to fill gaps in a weekly schedule. Intermittent work will lead to backlog.5S: (Sort) Removed unnecessary equipment from the lab. (Straighten) Dedicated workbenches to one task. (Shine) Clean area before shift is over. (Standardize) Set and labeled places for tools. (Sustain) Produced training manuals for reference.Richard -Box making:
  16. Richard - Box Making Process:Directional arrows represent steps with movementNon-movement steps are listed on the right40 minutes (box components only)20 minutes (for heat labeling)60 minutes (glue curing time)120 minutes total lead time
  17. Richard -Crimper Process:Step 15, a duplication of step 8Unnecessary movement (6 times) back and forthExperiment:to make all measurements (board 1, board 2) at the board cutterBring both boards to the crimper with zero movementEliminate step 15Outcome:Cut time for measurements/crimping (from 30min. to 5min)