1. RESUME
Seeking challenging assignments for a career encompassing professional advancementSeeking challenging assignments for a career encompassing professional advancement
• Seasoned professional offering over all experience in IT/Telecom - IVR, ASR, VoiceXML, JAVA, JSP, VC+
+,Databases, Application development, implementation, Testing, Training and Support – 8+ years,
currently spearheading efforts for Interactive Voice Response (IVR) , Contact Center Projects.
• Specialized in the area of Computer Telephony Integration (CTI), Interactive Voice Response (IVR), and
Avaya Aura Orchestration Designer(AAOD).
• Exposure to all phases of the Software Development Life Cycle including Requirement Analysis, Design &
Development, Testing, UAT & Production.
• Demonstrating technical proficiency in a high paced production environment & exercise judgment within
defined procedures & practices to determine appropriate action.
• Effective coordinator having ability to strike perfect coordination to facilitate successful project
execution. Fine-tuned analytical & problem solving skills coupled with exceptional communication.
TECHNICAL PROFICIENCY:TECHNICAL PROFICIENCY:
Languages VoiceXML,Java,VC++,VB
Databases Oracle PL/SQL, SQL Server 2000 & 2008, DB2, MYSQL, Postgres, oracle 11g
Technologies AVAYA Aura Orchestration Designer(AAOD),Nuance Voice Platform(NVP),Nuance
Speech Server, Syntellect CIM, ENVOX, Power connect, Pulse Composer, Nuance
Open Speech Recognizer (OSR), Real Speak Text to Speech (TTS), Nuance Verifier,
Dialogic, Donjin, HPOCMP, Telesoft platform & Asterisk, Tomcat Apache web server
Packages MS Office, MS Project, MS Visio
OS Windows,Unix,Linux
PROFESSIONAL CHRONOLOGY:PROFESSIONAL CHRONOLOGY:
1.1. COGNIZANT TECHNOLOGY SOLUTION (P) LTD,CHENNAICOGNIZANT TECHNOLOGY SOLUTION (P) LTD,CHENNAI MAR 2014 - TILL DATEMAR 2014 - TILL DATE
Sr. Associates – ProjectsSr. Associates – Projects
2.2. TELEAPPS INDIA (P) LTD,CHENNAITELEAPPS INDIA (P) LTD,CHENNAI JAN 2013 – AUG 2013JAN 2013 – AUG 2013
Technical ArchitectTechnical Architect
3.3. NEWWPLATFORM (P) LTD,CHENNAINEWWPLATFORM (P) LTD,CHENNAI JUL 2012 – JAN 2013JUL 2012 – JAN 2013
Technical ArchitectTechnical Architect
4.4. ASCENSO TELECOM SOLUTION (P) LTD, CHENNAIASCENSO TELECOM SOLUTION (P) LTD, CHENNAI APR 2010 - MAY 2011APR 2010 - MAY 2011
Senior Software EngineerSenior Software Engineer
5.5. LATTICEBRIDGE INFOTECH (P) LTD, CHENNAILATTICEBRIDGE INFOTECH (P) LTD, CHENNAI FEB 2007 – DEC 2009FEB 2007 – DEC 2009
TeamTeam LeaderLeader
1
CHANDRASEKARAN HCHANDRASEKARAN H
E-Mail: hcsekaran@yahoo.com
Cell: +91-9445502268
#11/43, Main Road,
opp. Vaiko St.,
Rajivgandhi nagar,
Pattabiram,
Chennai,
Tamilnadu,
India – 600072.
2. 6.6. PULSE VOICE INDIA (P) LTD,CHENNAIPULSE VOICE INDIA (P) LTD,CHENNAI JUL 2005 – JUL 2006JUL 2005 – JUL 2006
Senior Software DeveloperSenior Software Developer
ACADEMIA:ACADEMIA:
•• MCA – ADCA - BCA IntegratedMCA – ADCA - BCA Integrated JAN 2003 – DEC 2007JAN 2003 – DEC 2007
June 2008 - Second Class (58.39%-58.75%-56.17%)
D.G.V.Vaishnava College,Chennai
Indira Gandhi National Open University(IGNOU), New Delhi
• BCA (L.E.)BCA (L.E.) JAN 2006 – DEC 2007JAN 2006 – DEC 2007
June 2008 - First Class(64.3%)June 2008 - First Class(64.3%)
Tamilnadu Open University(TNOU),Chennai
• Diploma In Computer Technology (DCT) JUN 1994 - APR 1997JUN 1994 - APR 1997
April 1997 - First Class with Distinction (76.3%)
Murugappa Polytechnic College,Avadi,Chennai
State Board of Technical Education, Tamilnadu
• S.S.L.C JUN 1993 - APR 1994JUN 1993 - APR 1994
April 1994 – First Class with Distinction (84.6%)
KENC Govt HSSchool,Manavalanagar,Tiruvallur
PROFESSIONAL CERTIFICATIONS:PROFESSIONAL CERTIFICATIONS:
• Certificate in ITIL v3 Foundation for ITSM.
• Certificate in JAVA Technology at NIIT, Chennai.
• Nuance Speech University, USA – Training @ New Delhi in the Voice User Interface Design and VoiceXML.
• Diploma in RDBMS at Orchid system, Chennai.
• Certificate of Proficiency from Board of Apprenticeship Training, Chennai, Tamil Nadu.
• Internal Auditor Training @ Lattice Bridge, Training in the ISO 9001:2000 processes.
DATE OF BIRTH : 29th
May, 1979
PASSPORT STATUS : expires 5th
October 2019
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3. PROJECT PROFILE
System Design/ Development /Testing
Title Bank Customer – Contact Center Application Management,USA
Duration May’ 2014 to Till date
Précis Application Design & Development in VoiceXML & Java with ms sqlserver database,
web services, Integration and Testing & monitoring and reporting - using Avaya
Contact Center, Avaya Voice Platform including the Apache Tomcatv6.0 web server.
The Application is serving to the Bank Customer, the IVR Application Maintained By
FIS, The IVR Application Testing are offshore team. The Contact Center Agent
Desktop application requirement like CCID, WebCSR, Salesforce have a call
transfer facility. Managed the 7 member team.
In Addition with ITIL v3 Foundation Certified for ITSM. Incident Management,
Change Management, Problem Management and etc.
System Design/Development
Title Cognizant Customer Care IVR (56666)
Duration Mar’ 2014 to May’ 2014
Précis Application Design & Development in VoiceXML & Java with ms sqlserver 2012
database, web services, Integration and Testing & monitoring and reporting - using
Avaya Orchestration Designer, Avaya Voice Platform including the Apache
Tomcatv6.0 web server, Dialogic card with 2E1 and etc. The Application is serving
to the employee internal requirement like help desk, transport, finance, hr and etc,
for internal different department with call transfer facility.
System Design/ Development/Testing/Implementation:
Title Customer Care IVR – Airtel Africa (Madagascar,Tanzania,CongoDRC,Gabon)
Duration Jan’ 2013 to Aug’ 2013
Précis Application Design & Development in VoiceXML & Java, JSP,with oracle db 11g / ms
sqlserver database, Integration and Testing & monitoring and reporting - using AVAYA
Voice Platform including the Apache Tomcatv6.0 web server, TTS, the Audiocodes
and Dialogic card with 2E1 and etc. The integration with Billing server for Call
Charging for particular segment. Managed the 5 member team.
System Design/ Development/Testing/Implementation/Training:
Title Call Taxi IVR, TeleBanking IVR
Duration Jun’ 2012 to Jan’ 2013
Précis Application Design & Development in VoiceXML & Java,JSP,mysql database,
Integration and Testing & monitoring and reporting - using Asterisk voice Platform
including the Apache Tomcatv6.0 web server, the Audiocodes and synwave card
with 2E1 and Managed the 5 member team. Telebanking ivr using the Aspect tools.
System Design/ Development/Testing/Grammar Writing (GRXML, VOICEXML)/Training:
Title L&T Bill Collect – Speech Enabled IVR (ASR)
Duration Sept’ 2011 to Oct’ 2011
Précis Application Design & Development in VoiceXML & Java,JSP,with postgres / mysql
database, Integration and Testing & monitoring and reporting - using Nuance
Management Station (NMS),Nuance Voice Platform including the Apache Tomcatv6.0
web server, Nuance Recognizer with Indian Language Packs(English & Hindi) and TTS,
the Audiocodes and synwave card with 2E1.
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4. Title Nielson Storetrack – Speech Enabled IVR (ASR)
Duration Aug’ 2011 to Sept’ 2011
Précis Application Design including the preparation of the IVR / ASR Call flow, Grammar
writing for Hindi Numbers and guidance for template design, the application is
developed using VoiceXML & Java, JSP, with postgres database, Testing & monitoring
and reporting - using Nuance Management Station (NMS), Nuance Voice Platform
including the Apache Tomcatv6.0 web server, Nuance Recognizer with Indian Language
Packs(English & Hindi) and TTS, the Audiocodes and synwave card with 2E1.
Title MeraIdol – Speech Enabled IVR (ASR)
Duration Aug’ 2011
Précis Application Design including the preparation of the IVR / ASR Call flow and the
Creation of the prompt listing and naming, assigning the Prompt & Grammar Writing
(grxml). Development in VoiceXML & Java,JSP,with postgres database, Integration and
Testing & monitoring and reporting - using Nuance Management Station (NMS),Nuance
Voice Platform including the Apache Tomcatv6.0 web server, Nuance Recognizer with
Indian Language Packs(English & Hindi) and TTS, the Audiocodes and synwave card
with 2E1.
Title ICICIPRU – Speech Enabled IVR (ASR)
Duration July’ 2011
Précis Application Design including the preparation of the IVR / ASR Call flow and the
Creation of the prompt listing and naming, assigning the Prompt & Grammar Writing
(grxml). Development in VoiceXML & Java, JSP and Testing & monitoring and reporting
- using Nuance Management Station (NMS),Nuance Voice Platform including the Apache
Tomcatv6.0 web server, Nuance Recognizer with Indian Language Pack and TTS, the
Audiocodes and synwave card with 2E1.
Title SunorayDirect – Speech Enabled IVR (ASR)
Duration June’2011
Précis Application Design ( SunorayDirect application, we create the IVR application with
grammar, we have to create the campaign for the each application and assign the
telephone numbers ) & Development in VoiceXML & Java Application is tracing &
Debugging the call log, JSP for application flow transfering, with postgres database,
Integration and Testing & monitoring and reporting - using Nuance Management
Station (NMS),Nuance Voice Platform including the Apache Tomcatv6.0 web server,
Nuance Recognizer with Indian Language Packs(English & Hindi) and TTS, the
Audiocodes and synwave card with 2E1.
System Design/ Development/Deployment
Title Voice Blog – IVR
Duration FEB’2011 to MAY ‘2011
Précis System Design & Development in VoiceXML & Java with Mysql database and JSP ,
Integration and Testing & monitoring and reporting - using the Apache Tomcatv6.0
web server, Linux, using the HPOCMP Single IVR, subscriptions based IVR services.
Title VAS IVR – Devotional Temple, Kids story, ThinamOruThirukural & Astrology
Duration Nov’2010 – JAN’2011
Précis System Design & Development in VoiceXML & Java with Mysql database and JSP ,
Integration and Testing - using the Apache Tomcatv6.0 web server, Linux, using the
HPOCMP platform, subscriptions based IVR .
Title VAS IVR – Vikatan Print Media (576754)
Client Airtel - india
Duration Sept’2010 – Oct’2010
Précis Tracking the Task, System Design, script writing in VoiceXML, Integration and
4
5. implementation and Testing, monitoring and reporting - using the Java (Eclipse, Net
beans), JSP, VoiceXML, Mysql database, Apache Tomcatv6.0 web server, Linux, using
the HPOCMP Single IVR / the Asterisk, subscriptions based IVR services.
Title VAS IVR – Vikatan Print Media(576754)
Client Vodafone - Chennai,india
Duration June 2010 – Aug 2010
Précis Tracking the Task, System Design, script writing in VoiceXML, Integration and
implementation and Testing, monitoring and reporting - using the Java, (Eclipse,
Net beans) JSP, VoiceXML, Mysql database, Apache Tomcatv6.0, Linux,. – using the
Telesoft platform – ARNE IVR – 8 E1 port. subscriptions based IVR services.
Title VAS IVR – Airteltalkies Application(51xxx)
Client Airtel – India
Duration April 2010 – June 2010
Précis Tracking the Task, System Design, script writing in VoiceXML, Integration and
implementation and Testing, monitoring and reporting - using the Java (Eclipse,
Net beans), JSP, Voicexml, Mysql, Apache Tomcatv6.0,Linux - Cent OS server. –
using the HPOCMP server
Team Management/Grammar Writing (GRXML, VOICEXML )/Project Management/Training:
Title Prepaid IVR Customer Care Application(121)
Client Tata Docomo – India
Duration August 2009 – November 2009
Précis Tracking the Task, System Design, script writing (Grxml, VoiceXML),Integration and
implementation, monitoring and reporting - using the LBIT platform,DB2 database and
windows 2003 Enterprise server. – using the Donjin Keygoe 3U units
Title Value Added Services (VAS) Application
Duration February 2009 – July 2009
Précis Tracking the Task, System Design, script writing (Grxml, VoiceXML), using Windows 2003
server OS, MySql database, Voice platforms are ENVOX v7.1, VoiceXML v 2.0, Speech
platforms, Nuance Recognizer 9.0 with Indian English Language Pack- using Donjin Cards
DN300JCT. The value added services like Classified Property, Rental, Automotive
Buy/Sell and matrimonial posting and searching the adverts.
Title Candidate Relationship Management System with ASR
Duration July 2008 to January 2009
Précis System Design, Tracking the Task, grammar writing (Grxml, VoiceXML) - using Windows
2003 server, IIS, .net framework 2.0, Sqlserver 2000, VB.Net 2005, ASP.NET2005, JSP,
Apache Tomcat Web server v5.0, JSP and voice platforms are ENVOX v7.1, VoiceXML v
2.0, Speech platforms Nuance Recognizer 9.0 with Indian English Language Pack, Real
speak v4.0 Text To Speech (TTS), with Indian English Language Pack - using Donjin Cards
DN600JCT. The Candidate Relationship Management System Product - HR Recruitment
process is computerised. First round of interview selecting the candidate. HR will create
the job code and openings will be published in to the newspaper. The candidate
registered for the particular openings. The username, password and telephone send to
the candidate through Email. The candidate calls to the telephone and attend the
interview. The Candidate Calling to the ASR /IVR system Authentication will be taken
place. The interview question will be served to the candidate, at the end of the
interview the score will be play to the candidate. The Speech Recognition using the
Grammar writing and compile in Nuance Recognizer.
System Design/Grammar Writing (GRXML, VOICEXML)/Training:
Title Speaker Verification with Nuance Verifier
Duration March 2008 to June 2008
5
6. Précis System Design, script, grammar writing (Grxml, VoiceXML) – using Windows 2003 server
OS, Sqlserver 2000 Database, Apache Tomcatv6.0 web server, JSP, Voice platforms are
ENVOX v7.1, VoiceXML v2.0, Speech platforms are Nuance Verifier 4.0, Nuance
Recognizer 9.0 with Indian English Lang pack. Using Donjin DN300JCT and dialogic
cards. (D/4PCIUS).
Title Speech biometrics with OSR
Duration October 2007 to February 2008
Précis System Design, grammar writing (Grxml, VoiceXML) - using Windows 2000 server,
Sqlserver 2000 Database, Apache Tomcatv5.0 web server, JSP, Voice platforms are
ENVOXv7.1, VoiceXMLv2.0, Speech platforms are Scan soft - Speech Secure Server
version 3.1, Open Speech Recognizer version 3.0.11 (OSR) with Indian English Lang pack
- Writing the script in Envox and Voice xml in JSP and Recorded professional voices are
assigning. Speech biometrics / verification applications having two process that is
enrolment process and authentication process. The enrolment process is three times
person voice will be recorded and voice models will be created and stored in database in
the binary format. In authentication, same person voice will be verified using the voice
model features, threshold and environment factors (noisy,loud,soft,short,inconsistent).
System Design/Coding & Testing:
Title Contactless Smartcard Reader
Duration November 2006 – December 2006
Précis Contactless Smartcard & Reader integration with Insproplus package - System Design,
Coding and Testing using Windows XP prof OS, Sql server 2000 Database, VC++ 6.0, VB,
ADO connectivity - In this Application Software, whenever the Smartcard (Mifare1K Card
- Rewriteable) is shows in front of the Smartcard Reader (ACR120 Contactless Reader),
the Smartcard Reader will Read the information from the MifareCard and shows in the
screen. This application integrated with Insproplus package (college information
including the student, staff, library, attendance, finance modules are includes). This
application is use the Third-party (ACR120U) API functions for USB port interface.
Title IVRS – Missed Call Voice Message Alert
Duration August 2006
Précis System Design, Coding and Testing – using the Windows 2000 server, SQLserver2000, App
gen -In this Application Software, whenever the IVR system OUTBOUND Call, Delivered
to the Customer, the Customer is unable to attend the call then the Customer wants to
hear the message again, then the Customer Redial to the particular number and hear
the voice messages. The IVR system uses the Dialogic D/300 JCT Card.
Title Fault Handling System & Bill Enquiry System, Nepal Telecom, Nepal
Duration May 2006 – June 2006
Précis System Design, Coding and Testing – using Windows 2000 prof, Oracle PL/SQL, Pulse
Composer, ODBC Driver – using dialogic cards D/300E1JCT - Co-ordination with the Client
in design and development. In Fault Booking Application Software - The Subscribers were
landed in to IVR application and give the details of the Faulty Telephone Number for
Booking and Get the Registration Number from the Oracle server. The validation of
Telephone number would be done in Oracle Server. In Bill Enquiry Application Software -
The Subscribers were landed in to IVR application and give the details of the Billing info
of the Telephone Number and Get the outstanding of that the telephone number Bill
details from the Oracle server. The validation of Telephone number would be done in
Oracle Server.
Title Lottery – Prize Contest, MBox Co Ltd, Vietnam
Duration April 2006
Précis System Design, Coding, Testing and Implemented – using Windows 2003, SQL Server
2000, Pulse Composer- using dialogic card D/300E1JCT Co-ordination with the Client for
design, development and document system. The IVR Application Software - the
Subscribers Landed in to IVR application and get the details of the prize winning code
from user and Check with the Database and Reply back to the user. You’re won the 1st
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