Chad Barry outlines his action plan as the new Service Lead at DOS in Australasia. He recognizes there will be challenges but believes having a clear plan and strategies will help relieve pressure. His goals are to develop himself and his team. For his team, Barry plans to create a positive work environment with clear goals and accountability. He will focus on building trust, managing conflict, ensuring commitment to goals, and keeping the team focused on results. Barry believes delegating tasks and empowering his team members will allow the team to be successful.

1. TPG Service Lead: Australasia 083 650 2303
Chad Gordon Barry
Service Lead Action Plan: Individual
As a Service Lead, fresh into the position, there will be many obstacles and challenges I will
face throughout my journey as an individual, as well as in my team. However, with a clear
plan and set of strategies, a large portion of the pressure will be relieved by implementation
of them.
Q: Where do I see myself in the company?
A: My experience at DOS has made me realise that my passion for people, as well as my
communication skills, is my primary drive for further growth, along with the company’s goal
in mind. Although the only current source of managerial experience I possess is that of my
role as 2IC in my previous team on BRE, I do see the future development of myself, as a
leader, in the company.
I cannot exactly pinpoint the position I find most desirable in the company for myself as I do
not have much knowledge and experience with regards to them, however, my ideal role
would be that of Marketing within DOS; Brand Marketing, Digital Marketing, Market
Research & Divisional Management may describe the role more specifically; and with my
National Diploma in Marketing Management I possess, along with the experience I will
garner throughout my DOS journey I will ensure to make the following effort to develop
myself in the company:
 Upskill myself on the applicable roles as much as possible to gain knowledge on the
description of the position, as well what will be required of me in the role.
 Participate in meetings wherever it may be optional in order to create a better
understanding of the people I will need to upskill with, as well as the dynamics of the
position.
 Regardless of the position I find most desirable, I will always ensure that I am
progressing optimally in my current position to improve my performance and
relationships to gain recognition as an employee and as an individual in the
company.

2. TPG Service Lead: Australasia 083 650 2303
Service Lead Action Plan: Team
Q: What is my action plan for my team, and the strategies to be implemented?
A: Building an effective, and accountable team requires a set of goals which need to be
followed and a set of strategies that require implementation in order to achieve those goals.
Once I start my position as a Service Lead, I will need to establish my team and allow them
to progress through a series of developmental stages – not only for them to perform
excellently within the team, but also for their progression within the company.
My primary focus will be to bring my team together with a set of common goals which they
can work towards together, and as they work towards these goals, the team element will be
to create a commitment to a common vision. The following are the key focus areas which I
will ensure are always present within my team:
Positive Work Climate:
 To create a supportive environment which will ensure that my team members are
equipped with the essential resources do their job optimally, as well as ensuring that
they can feel comfortable enough to communicate freely amongst each other and
approach any of their peers with any issues they may face without any judgement.
 The primary factors in this case are Competence, Dependability and Trust.
Clear Goals:
 To ensure that there is structure and direction for each individual, as well as team
involvement to strengthen their commitment, along with Operating Agreements to
reassure the team of their duties and behaviour on the floor.
 My ability to delegate assertively will pose as my greatest strength and challenge in
this regard.

3. TPG Service Lead: Australasia 083 650 2303
Team Health:
Lastly, and most importantly, with every team will come unique individuals from every walk
of life, and sometimes these individuals’ personalities may clash with that of others.
However, with the correct tactics used, Team Dysfunction can be combatted with the
following:
 An Absence of Trust can be combatted by creating an environment where each
individual is open with the other, and encouraging all of them to express their views
to relinquish team aggression.
 A Fear of Conflict can be combatted by understanding each individual’s conflict
styles and establish common ground rules for addressing conflict. It should be
recognised that conflict is required for productivity and well as progression within a
team.
 A Lack of Commitment can be combatted by aligning individuals to common
commitments made to ensure that all of them are committed regardless of initial
disagreements – and to review these commitments at the end of each
meeting/catch-up/discussion.
 The Avoidance of Accountability should be addressed as soon as identified in which I
will openly communicate the goals and standards of the team and its inclusive
behaviour.
 Conclusively, and Inattention to Results can pose as the largest concern to a team in
which members put their individual needs first and completely disregard the shared
goals of the team. This can be combatted by keeping the team focused, especially on
tangible, collective goals. In turn, for their commitment and effort, they will be
recognised and rewarded for their collective success.
Conclusively, with regards to the development of my team, it will rely primarily on that of
me as a Team Lead to delegate as much as possible and allow my team members to lead
and take responsibility for major tasks through completion, all the while empowering and
motivating them to do the best they can do & being the best they can be.