Olivier Serrat

knowledge management learning knowledge management leadership creativity internet evaluation innovation organizations culture environment complexity context communication learning organizations performance change collaboration audiences values motivation behavior monitoring feedback asia economy information strategy organizational change organization storytelling communities of practice results organizational learning business ethics capacity decision making emotional intelligence purpose agenda trust critical thinking partnerships education technology experience efficiency dissemination engagement conflict climate change community governance planning ideas power strategy development human resource management assumptions poverty problem solving operations communications accountability awareness principles global integrity digital financing pacific opportunity identity sustainability advocacy commitment sense-making competence hierarchy business models natural resources knowledge 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english knowledge assets organizational performance complexity leadership theory sdgs globalization social justice critical psychology decision-making environmental pollution groups millennium development goals infrastructure capability millennials ecosystems stories meaning responsibility incentives products goal corporate participants goals listening digital strategy virtual talent rural development social learners ability research growth adb milestones change management structure functions norms rules mandate domain data relationships reasoning society content outputs outcome knowledge capture and storage knowledge sharing and learning metrics criteria concepts risks dissent inquiry managers coaching personality mentoring most significant change imagination insight narrative powerful questions peer assists after-action reviews reframing matrix motive means transparency mutuality problems debate meetings decisions questioning evidence five whys bias psychological safety social media learning histories good practice tacit knowledge satisfaction function explicit knowledge reporting design thinking futures scenario building mindsets scenario planning perspectives value cycles entrepreneurship activities cause-and-effect health philippines employment interviews empowerment failure results chain human capital brainstorming shocks trends seasonality questions channels multimedia face-to-face links instruction managing for results information and communication technology competencies measuring performance understanding action learning before during after core knowledge activities terms of reference mobility relocation capital cities anthropocene nusantara indonésia jakarta environmental migration displacement complexity leadership water resources management population growth irrigation sustainable development chad themes poetry mesopotamia immortality iliad homer heroes gilgamesh epic classics booker achilles workforce vuca disruption digitalization scholarly research 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of things stakeholder engagement business processes e-government best practices open data digital culture debriefings learning while doing lessons learned after-action retrospects learning after doing reviews behavior; change; critical thinking; effective que cross-functional teams information and communications technologies affective classrooms situated outdoor field trips children informal students experiential cognitive regulation eq social skills iq emotions psychology stress agreements ecolabels pollution global warming population trade standards transboundary degradation liberalization collective memory poverty reduction history environmental sustainability brundtland human needs future generations control project administration logical framework analysis inputs measures most admired knowledge enterprises knowledge taxonomy networks of practice learning alliances knowledge management maturity knowledge management action plan benchmarking organizational design knowledge strategies 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connection project cycle citizens participation anticorruption knowledge products return investing mapping knowledge knowledge services investments intellectual capital top talent clevers organizational effectiveness organization design consequences implications analysis judgment hypotheses conclusions intelligence hindsight sensemaking scenarios cognitive barriers premortem technique postmortems common ground future search stakeholders action planning futurizing futures studies whole system uncertainty roles choices free will decentralization bounded rationality decision-making styles decision cycle alternatives decision rights decision environment cognitive bias staffing recruiting politicians bosses promotion sense making recreation emotion messages rich pictures journaling learning loops effective questions devil's advocate red zone learning environment jazz collaborative learning radical collaboration green zone learning strategy interorganizational relationships compromise 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