Olivier Serrat

knowledge management learning knowledge management leadership creativity internet evaluation innovation organizations culture environment complexity context communication learning organizations performance change collaboration audiences values motivation behavior monitoring feedback asia economy information strategy organizational change organization storytelling communities of practice results organizational learning business ethics capacity decision making emotional intelligence purpose agenda trust critical thinking partnerships education technology experience efficiency dissemination engagement conflict community governance ideas power strategy development human resource management assumptions poverty problem solving operations communications accountability awareness principles global integrity digital climate change financing pacific opportunity identity planning sustainability advocacy commitment sense-making competence hierarchy business models natural resources knowledge 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english knowledge assets organizational performance complexity leadership theory sdgs globalization social justice critical psychology decision-making groups millennium development goals infrastructure capability millennials ecosystems stories meaning responsibility incentives products goal corporate participants goals listening digital strategy virtual talent rural development social learners ability research growth adb milestones change management structure functions norms rules mandate domain data relationships reasoning society content outputs outcome knowledge capture and storage knowledge sharing and learning metrics criteria concepts risks dissent inquiry managers coaching personality mentoring most significant change imagination insight narrative powerful questions peer assists after-action reviews reframing matrix motive means transparency mutuality problems debate meetings decisions questioning evidence five whys bias psychological safety social media learning histories good 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