Have a sneak peek at our latest edition of Paeds Biz. A FREE online e-magazine tailored to allied health professionals and private practice owners who work with children and families

1. Welcome to the
February Edition of
Paeds Biz
How to improve your
Paediatric Private Practice

2. An Introduction to Cathy LoveOccupational Therapist, Coach, Author and Speaker
For first time readers a quick intro, I am Cathy Love and I am the founding director of Nacre Consulting
and I work with parents and disability service providers to achieve brilliant outcomes for children with special needs. I provide
a range of services:
• Private practice coaching to business owners.
• Family Service Coaching for parents to help them manage their child’s team and services.
• Clinical supervision to individuals and allied health professional teams.
• Service delivery consultation to disability service providers.
More to be read about all that over on my website www.nacre.com.au.
Each month I write up news, useful information and pearls of wisdom for those working with children and families in the
disability sector. Given that it is a rapidly changing landscape and one that is increasingly privatised there is typically lots of
news to be shared.
Paeds Biz is a dedicated online easy to read FREE magazine for Australian allied health professionals
working with children and families.

3. This Months Topics Include:
• How to get all of your business ducks in a row
• Compliance: What Businesses Need to Have in
Place
• Why You Must Embrace Complaints
• Becoming Chief Book
• The Power of Local Partnerships
• Hands Up, Who Wants Some Steady Passive
Income?
• Private Practice Coaching
Click
through to
an article
below

4. MANAGEMENT MONDAY
HOW TO GET ALL OF YOUR BUSINESS DUCKS IN A ROW
1. ‘Midnight Management’ will put you on the fast track to burn out.
The pressure to see clients back to back during the day tends to
result in management tasks being done in the dark of the night.
2. Monday mornings are quarantined in my diary – all tasks before
midday are purely of a planning nature. That means no email, no
social media, and no phone.
3. A block of 4-5 hours allows me to work ON my business rather than
IN it. It gives me the chance to take a step back, check the spinning
plates, delegate to my virtual team and plan the big-ticket items.
4. The outcome is that I hit the week laser focused on what is critical.
Admittedly my Monday To Do List often takes the entire week to
complete, but at least it is well-thought-out… and often multi-
coloured!
Click HERE to view the full article
“To help you work towards installing the Management
Monday routine in our own schedule I am going to host a
series of web events at midday on Mondays.”

5. COMPLIANCE: WHAT BUSINESSES
NEED TO HAVE IN PLACE with Kerrie Canning
Click HERE to view the full article
“The Fair Work legislation is quite complex and the penalties
for non compliance are severe.“
 Do you know what documents you are required to have on
file for each employee?
 Do you know what HR policies you should have in place?
 Are you HR policies current?
 Do you know the penalties for not having these documents
and policies in place?
If you answered yes, to even one of these you could be at risk
of non-compliance. You can read Kerrie’s full article by clicking
the link below.

6. WHY YOU MUST EMBRACE
COMPLAINTS with Cate Schrek
Click HERE to view the full article
Part of being in business is accepting that complaints will happen and
emotional intelligence is at the heart (pardon the pun) of how your
customers will communicate their needs, wants, and concerns. How
you respond confirms to your customers if you are worthy of their time
and their money.
Try these 5 steps:
1. Change your perspective.
2. Change the word from complain to suggest.
3. Set up a suggestion system.
4. Thank customer for their suggestions.
5. Read Chapter H in my book “The A- Z of Service Excellence.”
The word complain
in the Cambridge
Dictionary means:
“To say that
something is wrong
or unsatisfactory”.
“Good customer service is treating customers how YOU would
like to be treated. Excellent customer service is treating
customers how THEY would like to be treated.”

7. As a parent of a child with special needs there is
always a lot going on.
Parents may feel overwhelmed by child development experts, therapy, appointments and complex
systems. This leaves parents tired, overwhelmed and feeling guilty that they should be able to do it all
for their child.
Becoming Chief is book written for parents and service providers. It is written to help parents find
their way, gather their support tribe, set goals and manage their child’s team and program. All the
tough topics are covered, wonderful real life stories told and mountains of parent wisdom shared. It
is easy to read, practical and energising.
Becoming Chief is written by Cathy Love, Occupational Therapist, Coach, Speaker and Author. She
writes to her passion of helping parents feel strong, informed and organised so that they can
powerfully advocate for their child.
Her book has been reviewed by Source Kids Magazine, Amaze, USA’s Autism Parenting Magazine and
other publications.
Feature
Book
Available now from the Website E-book available to purchase here

8. THE POWER OF LOCAL PARTNERSHIPS Here are some ideas for kick starting the
process of making you and your business
stand out locally.
1. Be generous. Gift them a relevant book, ideally a book on a
shared topic or one related to the services your provide.
2. Extend an invitation. Invite them to a local event such as a
NDIA talk, parent presentation, or to a local interest group
on a mutually engaging topic.
3. Sponsor local events. Here are some true examples: a speech
pathologist sponsoring a school’s story writing competition,
an OT sponsoring a toyshops Lego building competition, etc.
4. Go the extra mile. Provide doctors, referring educators, and
Allied health colleagues with super useful reports, letters,
emails and phone calls.
5. Donate your time and expertise. Offer to speak to groups of
all sizes and varieties.
6. Get out more. Make those calls to colleagues and arrange
catch-ups.
Click HERE to view the full article
“Your partners are all the people who know your current and future clients.
Grab a pen and start mind mapping; you should come up with at least
twenty people..”

9. HANDS UP WHO WANTS A STEADY
PASSIVE INCOME
There are many ways of commercialising your knowledge and
generating steady background income. Here are 4 ideas.
1. Develop and sell therapy materials online. Teachers Pay Teachers is a
perfect example. TpT is the world’s first and largest online
marketplace where teachers buy and sell original educational
materials.
2. E-books. E-books are a great introduction to becoming an author.
They don’t have to be long or complex.
3. Online courses. The trend for self-paced online learning continues
and is ideal for busy clinicians who are keen for niche and convenient
professional development.
4. Downloadable documents. Specific therapy report templates,
questionnaires, therapy ideas, checklists, session note templates,
games, homework sheets, information handouts… are all highly
sought after.
Click HERE to view the full article
“Private practitioners often feel that any form of recurring
income is out of their reach, that they don’t know enough and
don’t have the expertise and reputation. So they default to
what they know best and work harder and harder to see more
clients, face-to-face. It doesn’t have to be like this,.”

10. TEAM TALK 2017
Team Talk is a unique series of 10 live and interactive Paediatric PD teleconference calls.
Cathy Love (OT), Megan Ingram (SLP) and special expert guests will present and discuss topics
central to contemporary multi-disciplinary service delivery to children with special needs. The
series is perfect for occupational therapists, speech pathologists, special educators and
psychologists.
Join us for a lunch and learn event on the first Tuesday of the month at 12.30pm Melbourne
time. There is room at the virtual lunch table for all. Think convenient, niche, bite sized, Q&A
professional development without the internet, accommodation and travel hassles.
Positive outcomes include:
 Deeper understanding of core concepts relevant to working with children with special
needs
 Spring boarding into new ideas, resources and practical strategies
 Expanded knowledge and application of team work, family centered practice and coaching
 Building professional networks nationwide
 Re-energise your professional practice
In addition to the 10 hours of awesome content and support materials you will receive one
free 30 minute one-on-one power coaching call with Cathy Love or Megan Ingram
Book your spot

11. PAEDS BIZ GROW
Two FREE web-events specifically for private practice owners
SIGN UP NOW
Feb. 27th @ 12.30 P.M.
Kick-start your newsletter
Mar. 6th @ 12.30 P.M.
Business Planning

12. PAEDS BIZ SUCCESS PROGRAM
• Managerially under skilled?
• Over worked, overwhelmed and under paid?
• Financially nervous with poor cash flow?
New Program starts 20th March 2017
Cathy Love is a specialist business coach who helps paediatric private
practitioners run powerful and profitable businesses. From the 1990’s she grew
her business into a seven figure enterprise that delivered occupational therapy
services, educational products and workshops. Cathy sold Kids Therapy Network
in 2012. She gets it.
Niche content will be delivered to help you better plan all aspects of your
business, engage and lead your clinical and admin people optimally, write up and
use smart policies and procedures, develop stand out products and services and
finally build strong partnerships and market ethically and effectively.
The five common mistakes Paeds Biz owners make:
1. No formal plan and advisory team
2. Struggle to recruit, retain and release staff
3. No policies and procedures documented or used
4. Lack of unique products and services
5. Haphazard marketing and partnerships
Contact Cathy
for program outline,
learning outcomes and
application form
cathy@nacre.com.au

13. PAEDS BIZ START UP
7th & 14th March
7.30pm – 9.00pm
Keen to start a Paediatric Private Practice?
Looking for a road map, tools, tips, templates and trade
secrets?
Cathy Love will deliver two 90-minute webinar events introducing her
Five P framework for success. The interactive video conference format
will facilitate lots of Q&A as we cover the high level aspects of Plan,
People, Products, Processes, Promotion.
$450 incl. GST
Book your spot

14. PAEDS BIZ CONFERENCE
JUNE 16 & 17
Location: Melbourne CBD
Early bird $550 incl. GST
(available until 30th April)
Full price $620 incl. GST
Register your interest:
info@nacre.com.au

15. Private Practice Coaching
How could a private practice coach help you? Need a hand with policies and
procedures? Where is your business plan up to?
Cathy Love is a specialist business coach who helps paediatric private practitioners run powerful
and profitable businesses. As a private practice pioneer in the 1990’s, Cathy started, sustained
and sold a successful Melbourne business. She understands the lurking fear of failure, the stress
of being an under-skilled manager and never having enough time to do anything well. She gets
the loneliness, the worry and the frustration of being chronically over worked and under
recognised.
Through her coaching programs, her clients gain skills and confidence to develop business plans,
policies and procedure manuals, manage and lead people, develop innovate products,
understand profit, market their services and install strong processes. They get their management
mojo kicked into gear.
Cathy passionately coaches and mentors her global clientele. The process is respectful, practical
and focused, discussions and solutions are specifically tailored to what you and your business
needs are, then and there. Her clients are left feeling energised and significantly more confident
in their ability to assertively manage their businesses. Her knowledge of the business of allied
health and the changing disability landscape is unique and highly sought after.
Book a free 30 minute chat with Cathy today.
Cathy’s specialist private practice coaching sessions are delivered
via Skype, teleconferencing and face to face, when logistics
permit.
Book a FREE 30 minute chat with Cathy today
E: cathy@nacre.com.au | M: 0448 316 319

16. View The Full Version of
Paeds Biz February Edition
E: cathy@nacre.com.au | M: 0448 316 319
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