Tees Valley                  Your Profitable                  Office LocationVisit us online
ContentsTo use this interactive         02 Your office location   06 Who’s Here?          08 business Servicespdf simply c...
Your Office LocationsCONTeNTS                                 Tees Valley is located on the north east coast of02 Your off...
Your Office LocationsCONTeNTS                                 the population of the sub-region had02 Your office locations...
The Right WorkforceCONTeNTS                                 around a million and a half people of working age can be found...
Serving BusinessCONTeNTS                                 challenging times call for people and places02 Your office locati...
Who’s Here?CONTeNTS                                 Major office occupiers in Tees Valley.                                ...
Who’s Here?CONTeNTS                                 Student Loans Company                        Cleveland Process Designs...
Professional & Business ServicesCONTeNTS                                 at the heart of a key business region, Tees Valle...
Professional & Business ServicesCONTeNTS02 Your office locations                 CaSe STUDY04 The right Workforce         ...
Contact CentresCONTeNTS                                 tees Valley is a location of choice for contact and customer servi...
OutsourcingCONTeNTS                                 business process outsourcing (bpo) companies that are seeking to creat...
Public Sector RelocationCONTeNTS                                            Tees Valley is a proven location for governmen...
Public Sector RelocationCONTeNTS02 Your office locations                 CaSe STUDY04 The right Workforce                 ...
Data CentresCONTeNTS                                 The new economy needs sophisticated data centres to support companies...
Document StorageCONTeNTS                                 The handling, storing and archiving of information, both online a...
Cost-effective SolutionsCONTeNTS                                 as the country looks to grow out of the recession, compan...
Cost-effective SolutionsCONTeNTS                                 According to the 2008 study of Contact Centres in tees Va...
Choice of Sites and PremisesCONTeNTS                                 Thanks to dozens of major regeneration and developmen...
Tees Valley Lifestyle                                                                                                     ...
Tees Valley LifestyleCONTeNTS02 Your office locations04 The right Workforce                                               ...
Help for Your Next MoveCONTeNTS                                 Tees Valley unlimited can advise you on recruitment, skill...
Key ContactsCONTeNTS                                                                   Tees Valley Unlimited              ...
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Office Location

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interactive pdf setting out the advantages of the Tees Valley as an office location

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Office Location

  1. 1. Tees Valley Your Profitable Office LocationVisit us online
  2. 2. ContentsTo use this interactive 02 Your office location 06 Who’s Here? 08 business Servicespdf simply click on the 04 The right Workforce check out the major 10 contact centreslinks or content list 05 Serving business office occupiers that 11 outsourcingto be directed to the are located hererelevant pages or use the 12 public Sector relocationnavigation arrows below. 14 Data centres 15 Document Storage 16 cost-effective 19 Tees Valley 21 Help for Your Solutions lifestyle next Move 18 choice of Sites See why our region 22 Key contacts and premises offers something for everyone Your profiTable office locaTion Visit us online Page 01
  3. 3. Your Office LocationsCONTeNTS Tees Valley is located on the north east coast of02 Your office locations04 The right Workforce england, ideally positioned between Manchester,05 Serving business leeds and newcastle. it includes the towns of06 Who’s Here? Darlington, Hartlepool, Middlesbrough, redcar Edinburgh08 business Service and Stockton, but has a wider sphere of influence Glasgow10 contact centres11 outsourcing extending to the entire north east and Yorkshire. Newcastle12 public Sector relocation14 Data centres Tees Valley15 Document Storage16 cost-effective Solutions Leeds18 choice of Sites and premises19 Tees Valley lifestyle Liverpool Hartlepool Manchester21 Help for Your next Move22 Key contacts Billingham Birmingham Redcar Stockton-on-Tees Middlesbrough Darlington Thornaby- Guisborough Cardiff on-Tees Bristol London Eaglescliffe Yarm Your profiTable office locaTion Visit us online Page 02
  4. 4. Your Office LocationsCONTeNTS the population of the sub-region had02 Your office locations been increasing steadily in recent years Population within 30 minutes and one hour drive time of Tees Valley - 2008 and in mid-2008 had reached over04 The right Workforce 660,000, making up about one quarter total population Working population total population Working population05 Serving business of that of the north east region. the within 30 mins within 30 mins within 1 hour within 1 hour06 Who’s Here? catchment area population of the sub-region, however, is significantly Darlington centre 850,300 522,100 2,732,500 1,692,00008 business Service higher, with up to one million people10 contact centres within thirty minutes drive time from Hartlepool centre 1,071,900 665,700 2,608,700 1,617,60011 outsourcing its main centres and 2.7 million within an hour. Middlesbrough centre 902,800 552,300 2,763,500 1,710,60012 public Sector relocation14 Data centres the local road network is excellent and uncongested with the fastest flowing stockton 1,005,700 614,400 2,763,500 1,710,60015 Document Storage traffic in the country, something which16 cost-effective Solutions enables average commuting times Redcar 585,800 360,200 1,626,800 1,003,50018 choice of Sites and premises of just 22 minutes.19 Tees Valley lifestyle Darlington’s railway station is part of21 Help for Your next Move the main east coast rail network and provides rapid connections southwards22 Key contacts to london and northwards to Glasgow and edinburgh in a little over two hours. Durham tees Valley Airport offers Tees Valley flights to a wide variety of major destinations across the uK and europe has the including Amsterdam, Aberdeen and fastest-flowing southampton. urban traffic speeds in the UK Your profiTable office locaTion Visit us online Page 03
  5. 5. The Right WorkforceCONTeNTS around a million and a half people of working age can be found within 30 miles of Tees Valley. Whilst the local02 Your office locations04 The right Workforce workforce is undoubtedly hardworking (putting in more overtime than any other part of the uK) and very loyal05 Serving business (one of the lowest turnover rates in the country), it’s the skills that keep companies coming to the area.06 Who’s Here?08 business Service Higher education awards. More than of Barclaycard and orange. the 6 large10 contact centres £120 million has been invested in recent colleges in tees Valley generate an11 outsourcing years on a friendly town centre campus, income of £100m and provide training12 public Sector relocation with building work well under way on opportunities to 60 to 70,000 students a new £17 million showpiece dental every year.14 Data centres education and sports therapy complex.15 Document Storage other new developments include the16 cost-effective Solutions £12 million Phoenix Building and £10 million Athena Building. the new facilities18 choice of Sites and premises enhance teesside’s reputation as a leading19 Tees Valley lifestyle university for digital innovation, computing,21 Help for Your next Move design, media and health.22 Key contacts teesside university has secured the Hard work is part of our make-up, it’s teesside university is widely regarded as second largest grant in the country for a ingrained in everything we do. this one of the best new universities in the workforce development initiative between tradition and heritage provides an country, excelling in the particular disciplines academia and business. it will receive important foundation for the teaching that make it so invaluable to the local up to £13 million including a £5.2 million and training of the new skills and economy, especially its links with the injection from the Higher education qualifications that make the tees engineering, process and energy sectors. Funding Council for england. Valley one of the most fertile places for All tees Valley Colleges offer customer in 2009, the university won the university developing talent. tees Valley is home services training, with stockton Riverside of the Year and outstanding employer to more than 25,000 students studying College offering dedicated courses and engagement initiative in the times at both teesside and the expanding having previously work with the likes stockton campus of Durham university. Your profiTable office locaTion Visit us online Page 04
  6. 6. Serving BusinessCONTeNTS challenging times call for people and places02 Your office locations04 The right Workforce with a proven track record.05 Serving business cost-effectiveness is no longer a choice,06 Who’s Here?08 business Service it’s an imperative.10 contact centres businesses need people with the right skills, loyalty11 outsourcing12 public Sector relocation and commitment, as well as cost-effective and14 Data centres innovative operating solutions.15 Document Storage16 cost-effective Solutions it’s just as well you can find them all in one place…18 choice of Sites and premises Tees Valley.19 Tees Valley lifestyle21 Help for Your next Move Here are some of the companies22 Key contacts who have major offices here… Your profiTable office locaTion Visit us online Page 05
  7. 7. Who’s Here?CONTeNTS Major office occupiers in Tees Valley. eDS www.hp.com npower www.npower.com02 Your office locations stockton, ts22 5tB stockton, ts17 0WQ04 The right Workforce abbey Capita the outsourcing company, owned by Contact centre based in thornaby for05 Serving business www.abbey.com www.capita.co.uk HP, is building the world’s greenest data major utility provider.06 Who’s Here? stockton, ts17 6QQ Darlington, Dl3 9BG centre in the area.08 business Service Mortgage and loan operations for bank. three sites in the area including the large Orange10 contact centres regional business centre, major document geoban www.orange.co.uk11 outsourcing Barclaycard storage and support facilities for the www.geoban.com Darlington, Dl1 4YB www.barclaycard.co.uk outsourcing company’s clients. stockton, ts17 6BJ12 public Sector relocation Major call centre for the mobile phone stockton, ts17 6eX Business Process outsourcing provider for operator.14 Data centres Churchill Insurance Customer services contact centre for the financial sector.15 Document Storage www.churchill.com major credit card company. Respondez16 cost-effective Solutions stockton, ts17 6Pt Hartlepool Water www.respondez.co.uk18 choice of Sites and premises BT Call centre for leading insurance company. www.hartlepoolwater.co.uk Hartlepool, ts25 1nn19 Tees Valley lifestyle www.bt.com Hartlepool, ts24 8lW Global contact centre for indian business Middlesbrough, ts1 1BA C J garland & Co Part of Anglian Water Group with contact process outsourcing group.21 Help for Your next Move www.cjgarland.co.uk centre and other office teams.22 Key contacts Bt’s contact centre in Middlesbrough Hartlepool, ts24 0uX employs over 300 people dealing with Scoot directory inquiries and billing services. one of the uK’s largest outsourced HMRC www.scoot.co.uk contact centre providers with sites at www.hmrc.gov.uk stockton, ts18 3tu Capgemini Hartlepool Marina and Middlesbrough. stockton, ts17 6QP Headquarters and customer service www.capgemini.com three regional offices for HM Revenue centre for major uK online business stockton, ts22 5tA Dickinson Dees and Customs. services directory. www.dickinson-dees.com office of global consultancy firm. stockton, ts17 6QY Major office for leading regional law firm. Your profiTable office locaTion Visit us online Page 06
  8. 8. Who’s Here?CONTeNTS Student Loans Company Cleveland Process Designs Infoserve Mouchel Business Services02 Your office locations www.slc.co.uk www.clevelandprocessdesigns.com www.infoservegroup.com www.mouchel.com Darlington, Dl1 1RW Redcar, ts10 4RF Darlington, Dl1 4WD Middlesbrough, ts1 1lY04 The right Workforce05 Serving business Public sector organisation charged with Design company specialising in software, one of the leading players in the uK one of the uK’s leading Business Process arranging finances for uK students. web design, web mapping and design online local search market, they employ outsourcing companies, providing back-06 Who’s Here? engineering, working with the likes of BP. around 200 people at their office in office and customer-facing support, it08 business Service Tees Valley Housing Darlington. < and facilities management services. <10 contact centres www.teesvalley.org Foster Wheeler11 outsourcing Middlesbrough, ts4 2AF www.fwc.com Invista Performance Technologies Tilly Bailey Irvine Middlesbrough, ts2 1RH www.ipt.invista.com www.tbilaw.co.uk12 public Sector relocation Customer service centre for regional Redcar, ts10 4RF Hartlepool, ts26 9DP housing group. usA-based company dealing with14 Data centres the oil and gas, petrochemicals Chemical consultancy based in Redcar, one of the north east’s leading full15 Document Storage and pharmaceuticals sectors, their specialising in process plant design and service legal practices with offices TUI16 cost-effective Solutions www.tui-group.com Middlesbrough office is an engineering, project management, with offices in throughout the region. < stockton, ts17 6BJ procurement and construction operation China and usA.18 choice of Sites and premises dealing with major capital projects Via Creative Consulants19 Tees Valley lifestyle Call centre for leading travel group (owns worldwide. Johnston Publishing Ltd www.viacreative.co.uk First Choice and thomson brands).21 Help for Your next Move www.johnstonpress.co.uk Redcar, ts10 5sH22 Key contacts Hertel Hartlepool, ts24 8BX Virgin Media leading creative designers based www.hertel.com www.virginmedia.com the uK’s second largest regional in Redcar. < Middlesbrough, ts3 6Rt stockton, ts18 3tH publisher. Dutch-owned engineering company with Customer services call centre for uK headquarters in Middlesbrough. telecommunications and media company. BIB Insurance www.bibinsurance.co.uk Darlington, Dl1 1Qu one of the largest and most respected firms of insurance Brokers and Financial service providers based in the north east. Your profiTable office locaTion Visit us online Page 07
  9. 9. Professional & Business ServicesCONTeNTS at the heart of a key business region, Tees Valley offers opportunities for02 Your office locations04 The right Workforce professional and business service providers. Having major industries in the area05 Serving business and offering excellent transport links to other parts of the country, means that06 Who’s Here? Tees Valley is a great base for your next office project.08 business Service10 contact centres tees Valley is an established location for11 outsourcing the service sector, which comprises 80%12 public Sector relocation of the workforce, or over 210,000 people. Business services in the north east “This region has been good to us and we14 Data centres account for 23% of the regional economy. wanted to relocate within the area. We Financial and Professional services15 Document Storage companies in tees Valley include Capita, found exactly what we wanted: an exciting,16 cost-effective Solutions18 choice of Sites and premises Dickinson Dees, Mincoff Jacksons and modern office space, fitted out specifically Blackett, Hart & Pratt.19 Tees Valley lifestyle for us, close to town and right at the heart there are over 12,000 Knowledge-21 Help for Your next Move intensive Business service companies in of the business community.”22 Key contacts the north east, with over 90,000 people Sarah Palmer, Partner, Crutes law firm – or over 8% of the workforce – working in the sector. Furthermore, they a great value for money; your business would save an average of £6,000 a year by employing an office manager in tees Valley as compared to london Your profiTable office locaTion Visit us online Page 08
  10. 10. Professional & Business ServicesCONTeNTS02 Your office locations CaSe STUDY04 The right Workforce Dickinson Dees05 Serving business06 Who’s Here? Dickinson Dees is one of the08 business Service top 50 law firms in the uK and10 contact centres provides a full range of services11 outsourcing to corporate, public sector and12 public Sector relocation private clients. With five offices14 Data centres in the uK, the firm employs 68515 Document Storage staff. one of the firm’s key offices16 cost-effective Solutions is on teesdale Business Park in stockton-on-tees.18 choice of Sites and premises19 Tees Valley lifestyle the ambitious law firm first moved21 Help for Your next Move into tees Valley in 2000 and has seen considerable growth ever since as22 Key contacts its client list became national and international. today, the firm is the largest legal player in tees Valley. WWW.DiCKinsonDees.Co.uK Your profiTable office locaTion Visit us online Page 09
  11. 11. Contact CentresCONTeNTS tees Valley is a location of choice for contact and customer service02 Your office locations centres. there are more than twenty major call centres in the CaSe STUDY04 The right Workforce area serving a range of blue-chip companies in sectors such as CJ garland05 Serving business telecommunications, utilities, it and financial services.06 Who’s Here? A 2008 survey of centres in the area revealed: With three major facilities in the area, CJ Garlands is a great example of the08 business Service low staff turnover and absenteeism rates success of tees Valley as a nationally-significant office location for contact10 contact centres Very positive attitude towards staff training and development centres. Garland employs more than 1,500 people in the area, with current11 outsourcing High levels of satisfaction with an availability of workforce and premises- and recent clients including siemens, nHs, Vodafone and Virgin.12 public Sector relocation staff were overwhelmingly positive about tees Valley as a place in which to work14 Data centres Garlands creates working environments Following the decision to contract Virgin For more information see: tees Valley Contact Centre study that will astonish anyone with a Mobile’s customer service to CJ Garland,15 Document Storage (http://teesvalleyregeneration.co.uk/cms/thesite/public/uploads/downloads_ pre-conception of colourless and sir Richard Branson, Chairman of Virgin16 cost-effective Solutions file/1235558250_197.pdf ) claustrophobic call handling factories. said: “We needed to expand but before18 choice of Sites and premises At the Hartlepool Marina site, the theme we awarded any contracts, we checked is fish and mermaids – with call centre out the various areas and tees Valley’s19 Tees Valley lifestyle ‘ships’ such as HMs Fearless and HMs friendly, outgoing people won the21 Help for Your next Move illustrious manned by a maximum of day - we get great feedback from the22 Key contacts only 60 people. the same creative care people who work in the region. Giving has been taken in designing Garlands’ great customer service is vital to us Middlesbrough site. Curved walls, and our service levels have improved portholes, layered granite water obelisks, substantially since we went ‘live’ there.” exotic plants and flowers, sculpture from italy and furniture from Helsinki can all be found within the centre. WWW.CJGARlAnD.Co.uK Your profiTable office locaTion Visit us online Page 10
  12. 12. OutsourcingCONTeNTS business process outsourcing (bpo) companies that are seeking to create a02 Your office locations balanced risk portfolio of local, nearshore and offshore locations, will appreciate the04 The right Workforce Average outsourcing05 Serving business Tees Valley offer. The cost and quality of our workforce enables global providers to salaries in06 Who’s Here? establish a european facility to serve their international client base. Tees Valley are08 business Service10 contact centres lower than the11 outsourcing CaSe STUDY national average12 public Sector relocation Respondez14 Data centres15 Document Storage the Hartlepool-based global contact centre and outsource specialist, Respondez, created 100 new jobs when it Need image providing16 cost-effective Solutions opened its contact centre and warehouse in tees Valley.18 choice of Sites and premises19 Tees Valley lifestyle As the global contact centre and Business and Marketing Director at Respondez, a complete end-to-end portfolio of21 Help for Your next Move Process outsourcing brand of the indian- said: “this has been a truly successful integrated contact centre and Business owned group spanco telesystems and year for Respondez so far and having Process outsourcing solutions for a range22 Key contacts solutions, Respondez provides clients won several major clients in both our of clients from both the private and public from across the world with a complete contact centre and warehouse, we are sector allowing them to focus on their portfolio of services including an extremely pleased to now be able to primary business and providing the most integrated package of outsourced contact announce the creation of the new jobs focused and strategically sound services centre services, customer service support, within the company.” With over 4,000 for their growth. technical support and warehouse and seats across the uK, us, india, singapore fulfilment services. sue Marshall, sales and the Middle east, Respondez offers WWW.ResPonDez.CoM Your profiTable office locaTion Visit us online Page 11
  13. 13. Public Sector RelocationCONTeNTS Tees Valley is a proven location for government departments and can offer02 Your office locations04 The right Workforce significant advantages and efficiencies for public sector relocation driven by the05 Serving business lyons, Gershon and Smith reviews.06 Who’s Here?08 business Service Government departments who have recently moved to tees Valley include10 contact centres the isA and the slA. they join a growing11 outsourcing number of public sector organisations, “Tees Valley is almost certainly one of including DCsF, DBis and arms of DCMs12 public Sector relocation and DeFRA already calling the area home. the best places in the UK to deliver the14 Data centres15 Document Storage such bodies were attracted to the tees sort of sustainable economic impacts that Valley through its low turnover of staff,16 cost-effective Solutions wide labour pool, affordability and short the treasury surely expects from Civil18 choice of Sites and premises commuting times. Service re-locations.”19 Tees Valley lifestyle For more information see: Government Relocation – the Case for tees Valley Professor Ron Botham, Professor21 Help for Your next Move (http://teesvalleyregeneration.co.uk/ of Entrepreneurship and Regional22 Key contacts cms/thesite/public/uploads/downloads_ file/1235558501_447.pdf) Development, University of Glasgow Your profiTable office locaTion Visit us online Page 12
  14. 14. Public Sector RelocationCONTeNTS02 Your office locations CaSe STUDY04 The right Workforce Student Loans Company05 Serving business06 Who’s Here? the student loans Company (slC) is a not-for-profit organisation providing Following a comprehensive review of Derek Ross, deputy chief executive08 business Service higher education finance, the student of the student loans Company said: a range of financial services to the higher education sector.10 contact centres loans Company was given a larger role “lingfield Point is the ideal location for in the provision of student finance and our operations. it is at the hub of the11 outsourcing as a result, expanded its tees Valley transport network and the on-site12 public Sector relocation offices with the recruitment of more than security and estate management14 Data centres 500 new people and the move into new team is excellent. Memphis is a truly premises in lingfield Point, Darlington. remarkable building that has exceeded15 Document Storage our expectations and we are delighted16 cost-effective Solutions in 2009, the slC office, the Memphis that is has quite rightly achieved Building, was named the best18 choice of Sites and premises national acclaim.” refurbished/recycled workplace in the19 Tees Valley lifestyle uK at the British Council for offices21 Help for Your next Move Awards in london. the building, which is owned by Marchday, was part of the22 Key contacts Patons and Baldwins wool factory in Darlington and now houses 650 slC staff. the building also won the Best Commercial Property Development at the Royal Chartered institute of surveyors’ north east Renaissance Awards and was shortlisted for the national RiCs awards. WWW.slC.Co.uK Your profiTable office locaTion Visit us online Page 13
  15. 15. Data CentresCONTeNTS The new economy needs sophisticated data centres to support companies02 Your office locations04 The right Workforce around the world. Tees Valley has robust and reliable telecommunications05 Serving business infrastructure that is trusted by industry-leading names. With the new eDS facility,06 Who’s Here? the area not only has one the largest data centres in europe, it also has one of08 business Service the greenest.10 contact centres11 outsourcing12 public Sector relocation CaSe STUDY14 Data centres eDS15 Document Storage16 cost-effective Solutions eDs, the HP-owned it and outsourcing company, chose to build a brand18 choice of Sites and premises new ‘green data centre’ at a site near Billingham in tees Valley.19 Tees Valley lifestyle21 Help for Your next Move eDs claims that its new facility will set and another eight used to expel air. sean22 Key contacts new standards for data centres around Finnan, eDs’ uK Managing Director said: the world. “it will be one of the largest “We are delighted to announce that we data centres in europe, but will achieve will be basing our latest uK operation at costs and energy savings on a different Wynyard Park. We reviewed a number of level from other data centres,” said sally locations across the north east and were Poynter, eDs Data Centre services lead. impressed by the quality of the site and the new centre will reduce the cost of the exceptional facilities and services cooling by using large fans in each of which Wynyard offered.” the four halls of the facility to supply air WWW.HP.CoM Your profiTable office locaTion Visit us online Page 14
  16. 16. Document StorageCONTeNTS The handling, storing and archiving of information, both online and offline, is a fundamental back-office02 Your office locations04 The right Workforce function and one in which Tees Valley is perfectly placed to offer the right mix of expertise, security05 Serving business and efficiency.06 Who’s Here?08 business Service CaSe STUDY10 contact centres11 outsourcing Capita TDS12 public Sector relocation14 Data centres Capita total Document solutions CtDs has recently expanded its document (CtDs) is part of the uK’s largest storage facility in tees Valley. in 2008, the15 Document Storage company decided to double the size of16 cost-effective Solutions outsourcing company and its Darlington facility to offer 60,000 sq ft provides an end-to-end document of storage, plus a new of a state of the18 choice of Sites and premises management service, ensuring that art scanning and digital mailroom. this19 Tees Valley lifestyle customers are best placed to cope latest expansion will give CtDs the ability21 Help for Your next Move with the demand of ever increasing to store up to 800 million documents in22 Key contacts volumes of paperwork. a safe and secure environment for clients including uK government departments and global companies. WWW.CAPitA-tDs.Co.uK Your profiTable office locaTion Visit us online Page 15
  17. 17. Cost-effective SolutionsCONTeNTS as the country looks to grow out of the recession, companies will be more focussed02 Your office locations04 The right Workforce than ever on the cost-effectiveness of their facilities. expanding companies will be05 Serving business looking for places that offer cost-savings and enable greater productivity and efficiency.06 Who’s Here?08 business Service tees Valley combines competitive land,10 contact centres property and labour costs with a wide range of financial support and assistance.11 outsourcing Much of tees Valley is eligible for grant Lower operating costs12 public Sector relocation14 Data centres support and local support agencies + Higher like tees Valley unlimited can steer you15 Document Storage through the range of help that is being productivity16 cost-effective Solutions offered. = Successful18 choice of Sites and premises tees Valley has a low cost of living business19 Tees Valley lifestyle all-round, which means companies are more profitable and people have more21 Help for Your next Move to spend on living life to the full.22 Key contacts in practically any comparison between tees Valley and other uK cities, you’ll find that there are considerable cost savings to be made. take the tees Valley test at www.teesvalleytest.co.uk to see how much you could save. Your profiTable office locaTion Visit us online Page 16
  18. 18. Cost-effective SolutionsCONTeNTS According to the 2008 study of Contact Centres in tees Valley:02 Your office locations tees Valley offers a value for money, productive labour force, with average salaries that are below the national average the average starting04 The right Workforce salary for outsourced Call Centre agents in tees Valley is £11,500. this is well below the national average of £13,000. the average starting05 Serving business salary for Public sector Call Centre agents in tees Valley is £14,600, again below the national average.06 Who’s Here? Half of tees Valley Contact Centres had staff turnover rates of under 10%. tees Valley average staff turnover was 16%, almost half the uK industry average of 30%. staff absenteeism in tees Valley Contact Centres is 5.9%, almost half the national industry average of 9.3%08 business Service10 contact centres Location Office Rent Cost of Cost over % of11 outsourcing £ per sq ft pa 50,000 sq ft pa Tees Valley extra cost12 public Sector relocation tees Valley £14 £700,000 - -14 Data centres liverpool £18 £900,000 £200,000 28%15 Document Storage16 cost-effective Solutions newcastle £19 £950,000 £250,000 35%18 choice of Sites and premises Cardiff £20 £1,000,000 £300,000 42%19 Tees Valley lifestyle southampton £21 £1,050,000 £350,000 50%21 Help for Your next Move leeds £22 £1,100,000 £400,000 57%22 Key contacts Bristol £25 £1,250,000 £550,000 78% Birmingham £26 £1,300,000 £600,000 85% edinburgh £26 £1,300,000 £600,000 85% Manchester £29 £1,450,000 £750,000 107% london £60 £3,000,000 £2,300,000 328% source: tVu/VoA, 2009 Your profiTable office locaTion Visit us online Page 17
  19. 19. Choice of Sites and PremisesCONTeNTS Thanks to dozens of major regeneration and development programmes, Tees02 Your office locations04 The right Workforce Valley has an extensive choice of sites and properties suitable for all types of05 Serving business office occupiers.06 Who’s Here?08 business Service A choice of both town centre and office Kirkleatham is the premier business10 contact centres park locations and first class quality location within Redcar and Cleveland, at competitive prices at key schemes situated at the foot of the Cleveland Hills,11 outsourcing such as Middlehaven, north shore adjacent to the historic village of12 public Sector relocation and Central Park as well as private Kirkleatham. the site benefits from14 Data centres sector developments such as Morton excellent road access with a direct dual Palms, lingfield Point (named best uK carriageway link, via the A174 Parkway, to15 Document Storage refurbished workplace 2009 in national the A19 and national motorway network.16 cost-effective Solutions British Council for offices Awards), Whether you’re looking for large design18 choice of Sites and premises Wynyard, Kirkleatham, the development and build opportunities or small serviced19 Tees Valley lifestyle at Bowsfield and Queens Meadow. offices, tees Valley has the sites and21 Help for Your next Move Queens Meadow is a flagship new premises to suit your needs. business park development in Hartlepool.22 Key contacts tees Valley unlimited can help you to find Plots throughout the prestigious 140-acre the perfect site for your business. site are now available for development, providing a rare opportunity for a high quality investment over a 125-year premium lease. Your profiTable office locaTion Visit us online Page 18
  20. 20. Tees Valley Lifestyle “Most exciting,CONTeNTS With so much industrial and commercial activity going on in beautiful and02 Your office locations04 The right Workforce Tees Valley, you might be surprised by the area’s natural beauty. friendly region05 Serving business In less than 20 minutes from any of the towns, you’ll find in England”06 Who’s Here? Lonely Planet, 200708 business Service spectacular coastal and countryside attractions.10 contact centres11 outsourcing12 public Sector relocation14 Data centres15 Document Storage16 cost-effective Solutions18 choice of Sites and premises19 Tees Valley lifestyle21 Help for Your next Move22 Key contacts Your profiTable office locaTion Visit us online Page 19
  21. 21. Tees Valley LifestyleCONTeNTS02 Your office locations04 The right Workforce A wide choice of05 Serving business schools for all06 Who’s Here? abilities includes08 business Service the top-performing10 contact centres Macmillan Academy11 outsourcing12 public Sector relocation and the prestigious14 Data centres Yarm School.15 Document Storage16 cost-effective Solutions YaRM, IN TeeS VaLLeY, WaS and italian Gardens. You’re never far tees Valley has more Grade ii listed VOTeD THe BeST HIgH STReeT from stunning countryside and now, buildings than the City of london,18 choice of Sites and premises thanks to the RsPB and teesside Birmingham, Manchester, York and19 Tees Valley lifestyle IN THe UK BY THe BBC IN 2007. environmental trust, tees Valley is also nottingham.” Possibly add after21 Help for Your next Move home to a new world-class wildlife education para, “GCse results in tees sanctuary at saltholme on a reclaimed Valley have grown faster than the22 Key contacts tees Valley offers the best of city-living, 1,000 acre site. national average over the past decade whether you want internationally and primary schools results are better recognised galleries and museums or With house prices in tees Valley being than the uK equivalent great shopping and restaurants; but half the national average, coupled with you’re never far from traditional market the unrivalled ease of commuting, you’ll towns and pleasant village greens either. be free to enjoy the benefits of a higher than average disposable income. local attractions range from the Middlesbrough institute of Modern Art, education is always a top priority in the award-winning gallery which opened tees Valley and we have class sizes and in 2007, to the classical Victorian seaside pupil-to-teacher ratios that are amongst splendour of saltburn with its beach, pier the lowest in the country. Your profiTable office locaTion Visit us online Page 20
  22. 22. Help for Your Next MoveCONTeNTS Tees Valley unlimited can advise you on recruitment, skills availability02 Your office locations04 The right Workforce and training support and can identify property and site solutions that suit05 Serving business your business needs.06 Who’s Here? £750m08 business Service We have excellent links with both public10 contact centres and private organisations in the area and can provide introductions to people11 outsourcing who provide the specialist help you12 public Sector relocation need. We can help you build your14 Data centres business case and can show you exactly OF NeW INVeSTMeNT why tees Valley is the ideal location for aTTRaCTeD BY TeeS VaLLeY15 Document Storage your business. UNLIMITeD IN LaST 3 YeaRS16 cost-effective Solutions tees Valley unlimited is well connected18 choice of Sites and premises to the network of specialist organisations19 Tees Valley lifestyle in both the public and private sector,21 Help for Your next Move that can support your business in the area. We can introduce you to22 Key contacts organisations who can help you improve your productivity and carbon footprint, organisations to provide training and workforce development, and industry and business-led forums who provide excellent opportunities for networking. Your profiTable office locaTion Visit us online Page 21
  23. 23. Key ContactsCONTeNTS Tees Valley Unlimited Teesside University02 Your office locations www.teesvalleyunlimited-investment.co.uk www.teesside.ac.uk04 The right Workforce For more information contact: tees Valley unlimited is changing the teesside university has been named05 Serving business face of tees Valley, creating development university of the Year for 2009-10 by Tees Valley Unlimited opportunities and securing sustainable (times Higher education). With more06 Who’s Here? economic activity destined to put tees than £120 million invested in new 01642 63202008 business Service info@teesvalleyunlimited.gov.uk Valley firmly on the map. facilities, it is providing opportunities,10 contact centres www.teesvalleyunlimited promoting enterprise and inspiring -investment.co.uk One North east success across tees Valley.11 outsourcing www.onenortheast.co.uk12 public Sector relocation Service Network one north east is the Regional14 Data centres www.service-network.co.uk Development Agency covering the15 Document Storage north east region of england, comprising the independent voice of the service16 cost-effective Solutions northumberland, tyne & Wear, County sector in the north east, service network Durham and tees Valley. deliver bespoke, value-added services18 choice of Sites and premises that enable our customers to move their19 Tees Valley lifestyle businesses forward; whether through North east Chamber of Commerce21 Help for Your next Move www.necc.co.uk start-up solutions, finance raising or graduate recruitment. <22 Key contacts the north east Chamber of Commerce is owned by its members. it exists to serve Durham University their interests locally and throughout www.dur.ac.uk the region. Durham university’s Queens Campus in tees Valley is home to over 2,000 students, with plans to expand to over 5,000 by 2020. < Your profiTable office locaTion Visit us online Page 22

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