Service desk analysts cannot view all of their assigned work items from different categories (incidents, requests, problems, changes, releases) in a single folder in SCSM. Cased Dimensions created a management pack that allows analysts to view all of their assigned work items in a single "Assigned to Me" folder, providing search capabilities and default forms and grouping functionality to improve work item management efficiency. The management pack aims to align with ITIL best practices for enterprise process improvement.

1. SCSM Assigned
to Me

2. Problem
Service Desk Analysts can manage Incident, Service Request,
Problem, Change and Release Management Work Items
But they cannot view all of their work items in one folder!

3. Solution
Assigned
to Me
Opportunely Cased Dimensions has created a management
pack that makes it possible for analysts to view all Work Item
activities in a single folder. This is “Assigned to Me”.

4. What are the benefits to our Solution?
 Search Work Items
 Utilize work item default 'Tasks' to the right hand side of each View
 Open default Work Item forms
 Utilize default 'GROUP BY' functionality
 View Work Item 'Type' and also the Work Item 'Status' plus all other work item
information that can be viewed in a standard SCSM View

5. We here at Cased Dimensions are focused on business process
improvement. We are aligned to ITIL best practice methodologies
for enterprise process efficiency.
Want to find out more about our SCSM Assigned to Me?
Email us today
info@caseddimensions.com
or visit our site at
www.caseddimensions.com