Carl Facey is seeking an IT job and has experience in retail customer service and sales. He has some college education in computer science but did not complete his degree. His resume outlines his education and qualifications, including customer service and sales experience, as well as his interests in computing and sports.

1. Carl Facey
Address: 11 Melbourne Gardens, RM6 6TB
Mobile: 07557876561
Email: carlfacey@hotmail.co.uk
Personal Profile
Past: I am a dedicatedandhardworkingpersonwithapassionfor ITinparticularIT support. Ihave
experience working inretail servingupto100 customerseveryday,dealingwithdifficult customers
at timesina professional mannerwhilemaintainingahighlevel of customerservice.
Present:Iam currently workingatsportsdirectwhichisgivingme some valuable customerservice
experience.
Future:My Future aimis to secure a jobin IT where Ican utilise anddevelopmyskills inIT.
Education and IT Training
09/11-06/14 UniversityofGreenwich,London
BSc inComputer Science (incomplete)
Core Modules: ComputerProgramming,SystemsBuilding,SystemsProgramming,
OperatingSystems
Languages: Java,C#, C++
09/08-07/11 Redbridge College,GoodMayes,Romford
BTEC: First Diploma and BTEC National certificate in ICT (Distinction
merit)
09/03-07/08 Beal High School,Redbridge
GCSE: 8 A-Cgradesinsubjects includingMathsandEnglish

2. EmploymentHistory
08/13-Present Sports Direct, StepneyGreen,London
SalesAssistant
 Servingupto 100 customersa day helpeddevelopmycommunicationskillsandmyabilityto
workin a busyenvironment
 Performinginthe stockroomwhichrequiredexcellenttime managementandorganisational
skills
 Dealingwithdifficultcustomers inacalm andpolite mannerwhile maintaining ahighlevel of
customerservice
 Handlingcreditcard andcash transactions
 Achievingdailyandweeklysalestargetsandoftenexceedingthem
 Beingflexibleandoftenworkingdifferentshifteveryweekandatshort notice
06/07-07/07 Kip McGrath TuitionCentre,Ilford,London
Teaching Assistant
 Helpingteacha groupof studentsbetweenthe age of 7 and 11 inEnglishandMaths
 ExcellentCommunicationskillswiththe studentstoexplaininformationinaclearway
 Workingon assignmentsandtutorialsgiventome usingcreative andtime managementskills
 Providingfeedbackandongoingsupporttostudentshelpedtoimprove myinterpersonal skills
Interestsand Achievements
Computing:I enjoyhelpingmyfamilyandfriends maintaintheircomputerssuchasinstalling
antivirussoftware,keepingtheirsystemsuptodate byinstallingupdatesassoonastheyappear.I
am fullycompetentwithMicrosoftWord,PowerPointandexcel.Ihave alsousedNetbeansforJava
projectsinUniversity.
Hobbies:I have many differentinterestslike playingfootball,goingswimmingandcyclingasI am a
keensportsman.Ihave playedinthe school football teamandrepresentedourteamto the wider
communitywhichhasdevelopedmycommunicationandteamworkskills. Ialsoplayformy local
PowerLeague football teamandhave wontournaments.
References available upon request