Honey, I'm working late and other stories. The truth about phone calls. An illustration of what researchers have found out about how people lie using different media such as phones, emails, and instant messenger. More importantly - here' some advice about the best way to protect yourself brought to you by www.calltrunk.com

1. AND OTHER STORIES
THE TRUTH ABOUT
PHONE CALLS
infographic compiled by The anyphone recording company www.CallTrunk.com

2. LIES COMMUNICATION
PER
PHONE
37 %
FACE TO FACE
27 %
IM
21 %
E-MAIL
14 %

3. THE
HUMAN VOICE
! ? ...
The human voice is the most natural and University. The subject of their research
nuanced way of communicating. It’s also was how people’s lying behavior was
the best one for lying… so long as a impacted by the form of communication
phone is involved. This is partly because they were using.
we don’t like to tell whoppers – or even
white lies – in the written form. It’s the This also built on some research called
fact that the lie is there, on the record, Lying in Every Day Life By Bella de
forever, whereas the spoken word can Paulo and others who pointed out that
be forgotten about, exaggerated, denied people would choose a mediated way of
and disputed. communicating- in other words a phone
– if they wanted to tell a whopper! This is
We were discussing this at Call Trunk our interpretation of some of their data
when we came across a fascinating and conclusions.
study by a group of academics at Cornell

4. COLLEGE
STUDENTS
LIE TO 38%
Of the people
they meet each week

5. DECEPTIONS DAY
PER
PHONE
3.9
FACE TO FACE
0.92
IM
0.79
TOTAL
E-MAIL
0.49 6.11

6. LIES ARE PRETTY MUCH THE SAME
HOWEVER THEM YOU
TELL
Not at all 1 2 3 4 5 6 7 8 9 Completely
PHONE FACE TO FACE IM E-MAIL
HOW PLANNED
was the lie 3.3 3.3 4.7 6.3
HOW BELIEVED
was the lie 6.56 7.2 6.1 7.1
HOW IMPORTANT
was the lie 4.62 5.5 5.6 5.2

7. THE
SOCIAL DISTANCE HYPOTHESIS
The reason people ignore the social distance hypothesis
when they write emails is that their words are being recorded.
This theory says that people choose less
rich media when engaged in deception in
order to minimize the discomfort they
experience. This would explain why
people lie more on the phone than they
do when face to face. …BUT it doesn’t
explain why people lie the LEAST in
emails. It ought to be LESS
uncomfortable to lie through the written
word according to the Social Distance
Hypothesis! But there are other factors:
Whether the conversation is being
recorded, whether it's happening in real
time and whether you're physically close
to each other at the time.

8. 3 FACTORS WHICH INCREASE THE
LIKELIHOOD OF BEING LIED TO:
i: Real Time
conversation.
ii: Unrecorded iii: Physically
conversation distant

9. HOW TO
REDUCE DECEPTIONS
i: Record it ii: Make it real iii: Make it
asynchronous
Ensure everyone knows The more the conversation Give people time to think
the communication is resembles a face to face about their words – email
being recorded. the more uncomfortable is good for this.
people feel about lying. If
you can add video to a
phone call that will help.
Attributions The data we based this graphic on comes from two academic papers.
Deception and Design: The Impact of Communication Technology on Lying Behavior Jeffrey T. Hancock, Jennifer Thom-Santelli, and Thompson Ritchie Cornell University
Lying in Every Day Life Bella M. DePaulo University of Virginia, Debra A. Kashy Texas A&M University, Susan E Kirkendol Pfeiffer College, Melissa M. Wyer University of Virginia, Jennifer E. Epstein Cornell University Medical College
infographic compiled by The anyphone recording company www.CallTrunk.com