CTI Communications, LLC
Create a Competitive Advantage for your Organization with CTI’s Cost
Effective and Customer‐focused IT and Communications Solutions
AltiGen Software Assurance Explained
What are the Benefits of AltiGen Software Assurance?
Over the last few years many customers with AltiGen systems have purchased the AltiGen
Software Assurance program as part of an upgrade from 5.0a to 6.0. In an effort to educate
current Software Assurance customers as well as spread the word to customers who are not yet
currently under this program, we would like to review the benefits of the program.
AltiGen's Software Assurance Program ensures that your system is continually enhanced. As a
registered Software Assurance customer, you are entitled to receive all updates and new
releases for the applications you have licensed. CTI Communications will notify you when
versions are available and help keep your system up to date with the latest stable AltiGen
software version. In addition, being enrolled in Software Assurance allows CTI to open trouble
tickets on your behalf through AltiGen’s technical support center for resolution.
Put an End to “End of Life” Notices.
Over the last few months many companies in our industry, including Nortel and Cisco, have
released “end of life” notices for products with very large installation bases. AltiGen Software
Assurance will allow your organization to avoid large “fork lift” upgrades due to a product
reaching its end of life by giving you access to the newest software from AltiGen. Because
AltiGen is continuing to enhance their product, enrollment in Software Assurance will help to
keep your phone system current with the latest advanced features and functionality.
Along with AltiGen Software Assurance, if your company is enrolled in a CTI Annual Support
Agreement, the upgrades, fixes and patches for your AltiGen system are available to be installed
by CTI with no labor charges. When an upgrade is necessary, CTI’s technical support staff will
contact you and schedule the upgrade. With these two important protection programs in place
not only do you have access to our award winning support department for any questions or
issues that arise, but you also receive all the necessary upgrades, fixes and patches for your
system with one, budget friendly, yearly cost. If you are not enrolled in a CTI Support
Agreement, upgrades, fixes and patches are available to be installed on a time and material
If you have any questions regarding the AltiGen Software Assurance plan or the CTI Support
plan, please contact the CTI Sales department at 970-221-9119 ext 107 or Contact Us
Chad Pohja | Sales Manager | CTI Communications, LLC
970.221.9119 x107| Fax: 970.207.1284 | firstname.lastname@example.org